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Solved: cannot connect to internet using http https or ftp

Discussion in 'Networking' started by phatuesday, Nov 10, 2009.

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  1. phatuesday

    phatuesday Thread Starter

    Joined:
    Nov 10, 2009
    Messages:
    5
    After running the Network Diagnostic for Windows XP the following message is displayed.

    "Windows cannot connect to internet using http https or ftp. This is probably due to firewall settings on this computer.

    Check the firewall settings for the HTTP port (80) HTTPS port (443) FTP port (21).

    I am connected to the router and 5 windows updates appeared to have installed themselves the last time I restarted the computer.

    What do I have to do to ?
     
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  3. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Try these simple tests first, let's see where we stand.



    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

    NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

    Do NOT include the <> either, they're just to identify the values for substitution.

    IPCONFIG /ALL

    PING <computer_IP_address>

    PING <default_gateway_address>

    PING <dns_servers>

    PING 74.125.45.100

    PING yahoo.com

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    <computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

    <default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

    <dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.


    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  4. phatuesday

    phatuesday Thread Starter

    Joined:
    Nov 10, 2009
    Messages:
    5
    Windows Firewall is Off
    Mcafee Personal firewall plus is not installed

    Thank you for taking a look at it




    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\>cd\
    C:\>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Freidastoy
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : gateway.2wire.net
    Ethernet adapter Wireless Network Connection:
    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
    Physical Address. . . . . . . . . : 00-90-4B-61-B0-55
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.0.71
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    Lease Obtained. . . . . . . . . . : Wednesday, November 11, 2009 9:26:18
    AM
    Lease Expires . . . . . . . . . . : Thursday, November 12, 2009 9:26:18
    AM
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : National Semiconductor Corp. DP83815
    /816 10/100 MacPhyter PCI Adapter
    Physical Address. . . . . . . . . : 00-0F-20-21-B6-CD
    C:\>ping 192.168.0.71
    Pinging 192.168.0.71 with 32 bytes of data:
    Reply from 192.168.0.71: bytes=32 time<1ms TTL=128
    Reply from 192.168.0.71: bytes=32 time<1ms TTL=128
    Reply from 192.168.0.71: bytes=32 time<1ms TTL=128
    Reply from 192.168.0.71: bytes=32 time<1ms TTL=128
    Ping statistics for 192.168.0.71:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    C:\>ping 192.168.0.1
    Pinging 192.168.0.1 with 32 bytes of data:
    Reply from 192.168.0.1: bytes=32 time=8ms TTL=255
    Reply from 192.168.0.1: bytes=32 time=2ms TTL=255
    Reply from 192.168.0.1: bytes=32 time=2ms TTL=255
    Reply from 192.168.0.1: bytes=32 time=2ms TTL=255
    Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 8ms, Average = 3ms
    C:\>ping 74.125.45.100
    Pinging 74.125.45.100 with 32 bytes of data:
    Reply from 74.125.45.100: bytes=32 time=100ms TTL=53
    Reply from 74.125.45.100: bytes=32 time=94ms TTL=53
    Reply from 74.125.45.100: bytes=32 time=96ms TTL=53
    Reply from 74.125.45.100: bytes=32 time=94ms TTL=53
    Ping statistics for 74.125.45.100:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 94ms, Maximum = 100ms, Average = 96ms
    C:\>ping yahoo.com
    Pinging yahoo.com [209.131.36.159] with 32 bytes of data:
    Reply from 209.131.36.159: bytes=32 time=115ms TTL=53
    Reply from 209.131.36.159: bytes=32 time=114ms TTL=53
    Reply from 209.131.36.159: bytes=32 time=113ms TTL=53
    Reply from 209.131.36.159: bytes=32 time=114ms TTL=53
    Ping statistics for 209.131.36.159:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 113ms, Maximum = 115ms, Average = 114ms
     
  5. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Have you tried resetting IE to default configuration? How about trying an alternative browser like Firefox?
     
  6. phatuesday

    phatuesday Thread Starter

    Joined:
    Nov 10, 2009
    Messages:
    5
    I will attemp to reset IE. I don't have another browser on that machine.

    Does this give us any Clues?

    Last diagnostic run time: 11/11/09 11:15:58 HTTP, HTTPS, FTP Diagnostic
    HTTP, HTTPS, FTP connectivity
    info HTTPS: Successfully connected to www.microsoft.com.
    info FTP (Passive): Successfully connected to ftp.microsoft.com.
    warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
    warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
    error Could not make an HTTP connection.
    info Redirecting user to support call


    DNS Client Diagnostic
    DNS - Not a home user scenario
    info Using Web Proxy: yes
    No DNS servers
    DNS failure


    Gateway Diagnostic
    Gateway
    info The following proxy configuration is being used by IE: Automatically Detect Settings:Enabled Automatic Configuration Script: Proxy Server:http=localhost:7171 Proxy Bypass list:*.local;<local>
    info This computer has the following default gateway entry(ies): 192.168.0.1
    info This computer has the following IP address(es): 192.168.0.71
    info The default gateway is in the same subnet as this computer
    info The default gateway entry is a valid unicast address
    info The default gateway address was resolved via ARP in 1 try(ies)
    info The default gateway was reached via ICMP Ping in 1 try(ies)
    info Skipped gateway connectivity check because of IE proxy configuration


    IP Layer Diagnostic
    Corrupted IP routing table
    info The default route is valid
    info The loopback route is valid
    info The local host route is valid
    info The local subnet route is valid
    Invalid ARP cache entries
    action The ARP cache has been flushed


    IP Configuration Diagnostic
    Invalid IP address
    info Valid IP address detected: 192.168.0.71


    Wireless Diagnostic
    Wireless - Service disabled
    Wireless - User SSID
    action User input required: Specify network name or SSID
    Wireless - First time setup
    info The Wireless Network name (SSID) to which the user would like to connect = Zeman.
    Wireless - Radio off
    info Valid IP address detected: 192.168.0.71
    Wireless - Out of range
    Wireless - Hardware issue
    Wireless - Novice user
    Wireless - Ad-hoc network
    Wireless - Less preferred
    Wireless - 802.1x enabled
    Wireless - Configuration mismatch
    Wireless - Low SNR


    WinSock Diagnostic
    WinSock status
    info All base service provider entries are present in the Winsock catalog.
    info The Winsock Service provider chains are valid.
    info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
    info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
    info Provider entry RSVP UDP Service Provider passed the loopback communication test.
    info Provider entry RSVP TCP Service Provider passed the loopback communication test.
    info Connectivity is valid for all Winsock service providers.


    Network Adapter Diagnostic
    Network location detection
    info Using home Internet connection
    Network adapter identification
    info Network connection: Name=Local Area Connection, Device=National Semiconductor Corp. DP83815/816 10/100 MacPhyter PCI Adapter, MediaType=LAN, SubMediaType=LAN
    info Network connection: Name=Wireless Network Connection, Device=Broadcom 802.11b/g WLAN, MediaType=LAN, SubMediaType=WIRELESS
    info Both Ethernet and Wireless connections available, prompting user for selection
    action User input required: Select network connection
    info Wireless connection selected
    Network adapter status
    info Network connection status: Connected


    HTTP, HTTPS, FTP Diagnostic
    HTTP, HTTPS, FTP connectivity
    info FTP (Passive): Successfully connected to ftp.microsoft.com.
    warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
    info HTTPS: Successfully connected to www.microsoft.com.
    warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
    error Could not make an HTTP connection.
     
  7. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    This is wrong.
    Let's disable any proxy settings.

    In IE, Tools, Internet Options, Connections, and click the LAN Settings button.

    Uncheck ALL the boxes on this screen and click OK, then OK to the Internet Settings screen.
     
  8. phatuesday

    phatuesday Thread Starter

    Joined:
    Nov 10, 2009
    Messages:
    5
    Thank you John! That did it. The 1st, 3rd, and 4th boxes were checked. Unchecked them, Selected OK, and restarted IE. I did do a Restore advance settings and a Reset Internet Explorer under the Advanced tab prior, but that did'nt help. So it appears that doing those two does not clear the LAN Proxy settings.

    Thanks a gain for your help!

    T
    Phatuesday
     
  9. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Glad we could assist. :)
     
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