I was told to download Real Player G2 to hear files from a company, however, I downloaded Real Player G2 on my desktop, but when I click on it, it does not open. I can hear everything on my computer: music, internet radio, etc. however, I cannot hear dictations (voice files) using express scribe. Maybe I'm not downloading the files correctly so that Express Scribe will Play. I've click on the Play button but nothing happens.