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Solved: Cannot install Kaspersky Internet Security

Discussion in 'All Other Software' started by Wiskerluv, May 25, 2007.

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  1. Wiskerluv

    Wiskerluv Thread Starter

    Joined:
    Oct 31, 2006
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    I can't tell you how many times I have tried to install this program. I have tried different versions, from various people, and am getting an installation error. There are no traces of it in the registry, since I have never got a chance to install it. It does start installing, as it shows the progress bar, then I get the message when it's done. (Tried to insert a screenshot, but that didn't work)

    Message reads: Installation Interrupted

    Installation ended prematurely because of an error.

    I would really appreciate it if someone can help me with this one. I don't have an antivirus program on here because I uninstalled my old one in order to install Kaspersky.
     
  2. Goku

    Goku

    Joined:
    May 17, 2007
    Messages:
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    Which one did you have earlier.Let me guess,Norton or McAfee?
     
  3. Wiskerluv

    Wiskerluv Thread Starter

    Joined:
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    I had NOD32 and I completely removed it. It wasn't in the registry either under Current User or software.
     
  4. Goku

    Goku

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    Ok.So you removed NOD32 to install Kaspersky?Understood.Now for the error,let me see.When does it exactly close.When it demands for the key or when it is copying files.Do you manually end the setup or it ends itself automatically.Have you contacted their support team.Is the D corrupt?Decribein brief.
     
  5. Wiskerluv

    Wiskerluv Thread Starter

    Joined:
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    Thanks so much for your help. I have decided to install Bit Defender for the time being.
    I really need an antivirus program right now while I am trying to work on the Kaspersky thing.

    The message starts right after the progress bar finishes. That's when it says "Installation Interrupted". Sometimes it asks me to restart my computer before I even try to install the program.
     
  6. Goku

    Goku

    Joined:
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    Yeah.You are going on the right path.Strange to learn that our choices match.I prefer BitDefender and my second choice is Kaspersky too.Me myself,highly recommend both of them.Good Luck.
     
  7. Byteman

    Byteman Moderator Malware Specialist

    Joined:
    Jan 24, 2002
    Messages:
    17,727
    Hi, I have read your other thread where you posted the HJT log, and I moved that thread to our Security forum....

    For this issue, please post this log:

    Open Hijack This and click on the Config button then on "Open the Misc Tools section" button. Click on the "Open Uninstall Manager" button. Click the "Save List" button. Copy and paste that list into your reply please.
     
  8. Wiskerluv

    Wiskerluv Thread Starter

    Joined:
    Oct 31, 2006
    Messages:
    134
    Byteman advised me to post my uninstall list from HiJackThis so here it is:

    3D Arctic Bear Advanced v1.92
    3DGreetings Personal Edition
    3DTexturePainter for Adobe Photoshop v1.0
    517142 - ZBrush (Windows) (Shared Components)
    7-Zip 4.44 beta
    Adobe Acrobat 5.0
    Adobe Bridge 1.0
    Adobe Common File Installer
    Adobe Flash Player ActiveX
    Adobe Help Center 1.0
    Adobe Photoshop 7.0
    Adobe Photoshop CS2
    Adobe Stock Photos 1.0
    Alien Skin Eye Candy 5 Impact
    Alien Skin Eye Candy 5 Nature
    Allegorithmic MaPZone2.Free
    AOL Coach Version 2.0(Build:20041026.5 en)
    AOL Deskbar
    AOL Toolbar
    AOL Uninstaller (Choose which Products to Remove)
    AT&T Self Support Tool
    ATI - Software Uninstall Utility
    ATI Control Panel
    ATI Display Driver
    Atlantis Word Processor
    Atomic Alarm Clock 4.4
    Autodesk DirectConnect 2.0
    Avatar Lab
    Avatar Sizer
    Avi2Dvd 0.4.4 beta
    AviSynth 2.5
    Belarc Advisor 7.2
    BigOven
    BroadJump Client Foundation
    BulletProofSoft Youtube Google Video Grabber 1.0.0.0
    ConvertXtoDVD 2.1.14.223
    CrazyTalk v4.0 Media Studio
    Cyberhawk
    Dell Resource CD
    DellConnect
    DivX Codec
    DivX Content Uploader
    DivX Converter
    DivX Player
    DivX Web Player
    DreamSuite Gel
    DVDFab Platinum 3.0.8.6
    EasyCleaner
    Egg Timer Plus v2.5
    ESPNMotion
    ExplorerPlus 6
    Eye Candy 3
    Flash Effect Maker Pro v3.2560 Free (560 Templates)
    FlashyEffects 1.2.0
    FontTwister 1.3
    GetSmile v1.901
    Google Desktop
    Google Earth
    Google Toolbar for Firefox
    Google Toolbar for Internet Explorer
    Google Toolbar for Internet Explorer
    Google Updater
    Hallmark Card Studio 2006 Deluxe
    Hallmark Comedy Card Studio
    Harry's Filters 3
    High Definition Audio Driver Package - KB835221
    HijackThis 1.99.1
    Hotfix for Windows Media Player 10 (KB903157)
    Hotfix for Windows XP (KB888795)
    Hotfix for Windows XP (KB891593)
    Hotfix for Windows XP (KB895961)
    Hotfix for Windows XP (KB899337)
    Hotfix for Windows XP (KB899510)
    Hotfix for Windows XP (KB902841)
    Hotfix for Windows XP (KB935448)
    iCF Skin Pack
    iClone v1.52 Studio
    iColorFolder
    IncrediMail JunkFilter Plus
    IncrediMail Xe
    Intel(R) PRO Network Connections Drivers
    Internet Download Manager
    IPNetInfo
    It'sMe
    It'sMe Baby Pack
    It'sMe Motion Editor
    It'sMe v2.0 Add-on Pack
    It'sMe v2.0 Add-on Pack
    It'sMe v2.0 Add-on Pack
    Java(TM) SE Runtime Environment 6
    Java(TM) SE Runtime Environment 6 Update 1
    Joost (tm) 0.10.3
    Just Checking 3.0
    Kai's Power Tools 3
    Kazoo Home Creative Studio
    KeyPose Editor
    KPT 6
    Lernout & Hauspie TruVoice American English TTS Engine
    Lexmark 1200 Series
    LimeWire PRO 4.13.0
    Macromedia Flash Player 8
    MetaProducts MetaProducts Offline Explorer Enterprise
    MFZ0 codec (Remove Only)
    Microsoft .NET Framework 1.0 Hotfix (KB887998)
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Hotfix (KB886903)
    Microsoft .NET Framework 2.0
    Microsoft Office PowerPoint Viewer 2003
    Microsoft Plus! Dancer LE
    Microsoft Speech Recognition Engine 4.0 (English)
    Microsoft Text-to-Speech Engine 4.0 (English)
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Works 6.0
    MIDI Converter Studio 5.6
    Mozilla Firefox (2.0.0.3)
    MSXML 4.0 SP2 (KB927978)
    Naevius YouTube Converter 1.2
    Nero 7 Demo
    Oscar's Renamer 1.0
    Panda ActiveScan
    Photo-Brush 3.51
    Plugin Commander Pro
    Print Perfect Deluxe
    Quick View Plus
    QuickTime
    RAR Password Cracker 4.12
    RealPlayer
    Record-Anything v2.95 Trial Edition
    RegCure 1.2.0.4
    SBC Yahoo! Applications
    Security Update for Microsoft .NET Framework 2.0 (KB917283)
    Security Update for Microsoft .NET Framework 2.0 (KB922770)
    Security Update for Windows Media Player 10 (KB917734)
    Security Update for Windows Media Player 6.4 (KB925398)
    Security Update for Windows XP (KB893756)
    Security Update for Windows XP (KB896358)
    Security Update for Windows XP (KB896423)
    Security Update for Windows XP (KB896424)
    Security Update for Windows XP (KB896428)
    Security Update for Windows XP (KB899587)
    Security Update for Windows XP (KB899591)
    Security Update for Windows XP (KB900725)
    Security Update for Windows XP (KB901017)
    Security Update for Windows XP (KB901214)
    Security Update for Windows XP (KB902400)
    Security Update for Windows XP (KB904706)
    Security Update for Windows XP (KB905414)
    Security Update for Windows XP (KB905749)
    Security Update for Windows XP (KB908519)
    Security Update for Windows XP (KB911562)
    Security Update for Windows XP (KB911927)
    Security Update for Windows XP (KB912812)
    Security Update for Windows XP (KB912919)
    Security Update for Windows XP (KB913580)
    Security Update for Windows XP (KB914388)
    Security Update for Windows XP (KB914389)
    Security Update for Windows XP (KB917344)
    Security Update for Windows XP (KB917422)
    Security Update for Windows XP (KB917953)
    Security Update for Windows XP (KB918118)
    Security Update for Windows XP (KB918439)
    Security Update for Windows XP (KB919007)
    Security Update for Windows XP (KB920213)
    Security Update for Windows XP (KB920670)
    Security Update for Windows XP (KB920683)
    Security Update for Windows XP (KB920685)
    Security Update for Windows XP (KB922819)
    Security Update for Windows XP (KB923191)
    Security Update for Windows XP (KB923414)
    Security Update for Windows XP (KB923689)
    Security Update for Windows XP (KB923694)
    Security Update for Windows XP (KB923980)
    Security Update for Windows XP (KB924191)
    Security Update for Windows XP (KB924270)
    Security Update for Windows XP (KB924496)
    Security Update for Windows XP (KB924667)
    Security Update for Windows XP (KB925902)
    Security Update for Windows XP (KB926255)
    Security Update for Windows XP (KB926436)
    Security Update for Windows XP (KB927779)
    Security Update for Windows XP (KB927802)
    Security Update for Windows XP (KB928090)
    Security Update for Windows XP (KB928255)
    Security Update for Windows XP (KB928843)
    Security Update for Windows XP (KB929969)
    Security Update for Windows XP (KB930178)
    Security Update for Windows XP (KB931261)
    Security Update for Windows XP (KB931768)
    Security Update for Windows XP (KB931784)
    Security Update for Windows XP (KB932168)
    SeePassword
    Sentinel System Driver
    Shareware Cheater
    SigmaTel Audio
    SiteEntry
    SnagIt 8
    Sonic Encoders
    Sothink Glanda
    Sothink SWF to Video Converter
    Spybot - Search & Destroy 1.4
    SpywareBlaster v3.5.1
    Sqirlz Water Reflections
    Star Envelope Printer Pro 3.25
    StartupRun
    Super Utilities Pro 7.39
    SWFText
    Take Covers
    The Cleaner 3.2
    TuneUp Utilities 2007
    TwistedBrush
    Ulead PhotoImpact 11
    Ulead PhotoImpact 12
    UltraISO Premium V8.6
    Uninstall Mystical
    Unlocker 1.8.5
    Update for Windows Media Player 10 (KB913800)
    Update for Windows Media Player 10 (KB926251)
    Update for Windows XP (KB894391)
    Update for Windows XP (KB898461)
    Update for Windows XP (KB900485)
    Update for Windows XP (KB908531)
    Update for Windows XP (KB910437)
    Update for Windows XP (KB911280)
    Update for Windows XP (KB916595)
    Update for Windows XP (KB920872)
    Update for Windows XP (KB922582)
    Update for Windows XP (KB927891)
    Update for Windows XP (KB929338)
    Update for Windows XP (KB930916)
    Update for Windows XP (KB931836)
    Update Rollup 2 for Windows XP Media Center Edition 2005
    Viewpoint Media Player
    Vista Transformation Pack 6.0
    VoipStunt
    Window Washer
    Windows Defender
    Windows Installer 3.1 (KB893803)
    Windows Media Format Runtime
    Windows XP Hotfix - KB873339
    Windows XP Hotfix - KB885835
    Windows XP Hotfix - KB885836
    Windows XP Hotfix - KB886185
    Windows XP Hotfix - KB887472
    Windows XP Hotfix - KB888302
    Windows XP Hotfix - KB890859
    Windows XP Hotfix - KB891781
    Windows XP Media Center Edition 2005 KB908250
    WinRAR archiver
    WinXP Manager
    Xara3D6
    Xenofex 1.0
    XP Repair Pro 2007
    ZBrush2
    ZBrush3
     
  9. jdl

    jdl

    Joined:
    Jan 4, 2005
    Messages:
    587
    Somewhere in the installation process for most programs, and I assume Kaspersky is the same, it is suggested that you close all programs. My guess is that you, like most of us, just proceed with the installation without doing a lot of program closing.

    Your symptoms suggest that some program or process is interfering with the Kaspersky install.

    Go here and read about, download and install SmartClose. This program automatically closes all running programs and services and will allow most programs (which won't install otherwise) to load properly.

    It's worked for me in many cases which sound just like the one you are experiencing.
     
  10. Byteman

    Byteman Moderator Malware Specialist

    Joined:
    Jan 24, 2002
    Messages:
    17,727
    Hi, You posted the Uninstall list to the hijackthis thread by mistake- this is one reason we advise that you stick to one thread for an issue or possible related issues. I have moved that post into this thread for you.

    You have Windows Defender installed and that may preventing Kaspersky, I can't be sure, but it may help to stop trying with Kaspersky anyway for just now because it will not help with the Wareout infection you have, please follow my directions in your other post, get cleaned up and then you can finish up here, OK?

    Please bear with us, those helping here, we will be only a short time fixing some malware.
     
  11. Wiskerluv

    Wiskerluv Thread Starter

    Joined:
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    Messages:
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    Wow another program I never heard of....thanks so much. Hopefully this will work.
     
  12. jdl

    jdl

    Joined:
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    Messages:
    587
    To which program are you referring? If SmartClose, and it works, let us know; it may help others. When appropriate, you can mark your thread "Solved" using the "Thread Tools" above.
     
  13. Deggers

    Deggers

    Joined:
    Jul 9, 2007
    Messages:
    5
    This is nothing to do with solving your problem but i notice you uninstalled FontTwister.
    Do you know how i can format one line of text without it changing the whole lot?. Hope you get your problem solved.
    Deggers
     
  14. Wiskerluv

    Wiskerluv Thread Starter

    Joined:
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    Messages:
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    Deggers, my font twister hasn't been installed. I haven't used it in ages but I tried it now and I don't know how to help you with the formatting thing. Guess you will just have to start over again - don't think they give you the option to format.
     
  15. zyper95

    zyper95

    Joined:
    Mar 9, 2007
    Messages:
    881
    Take byteman's advise since you wish to install Kaspersky your Windows Defender is blocking/interrupting your installation. Windows Defender is a spyware detection tool that was made by Microsoft intentionally for Vista but they made it available for XP as well, however it causes a lot of compatibility issues with other third party antivirus softwares. So if really want to install Kaspersky try to uninstall Windows Defender.
     
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