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Solved: Cannot log into accounts

Discussion in 'Web & Email' started by Christina014, Mar 5, 2006.

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  1. Christina014

    Christina014 Thread Starter

    Joined:
    Feb 28, 2006
    Messages:
    31
    Hi,

    For some reason after upgrading my dsl modem I cannot log into any of my email or bank accounts. I tried calling Verizon and they said it wasn't their problem and gave me the number to E-Machines. I called E-Machines and they said that since my computer wasn't under covered anymore they couldn't help me on the phone, I had to do it online. The only problem with that is I can't get onto the site because IE won't let me. I do not know which version on IE it is but I run on XP Home. When I try to log into an account it brings up a 'cannot find server' message and I have followed all the steps on there and none of them worked. I tried to re-install my aol, I had to get rid of it to install the new modem, but it says there was an error during set-up. Please help.
     
  2. Christina014

    Christina014 Thread Starter

    Joined:
    Feb 28, 2006
    Messages:
    31
    Sorry, forgot all about it. :rolleyes:


    Logfile of HijackThis v1.99.1
    Scan saved at 10:26:06 PM, on 3/5/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
    C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
    C:\WINDOWS\System32\ups.exe
    C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
    C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    c:\progra~1\mcafee.com\vso\mcvsescn.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    C:\Program Files\AIM\aim.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
    c:\progra~1\mcafee.com\vso\mcvsftsn.exe
    C:\Program Files\SpywareGuard\sgbhp.exe
    C:\Program Files\Verizon Online\Help Support\VerizonSupport.exe
    C:\Program Files\Common Files\Verizon Online\ConnMgr\cmisrv.exe
    C:\Program Files\Common Files\Verizon Online\AppMgr\vzOpenUIServer.exe
    C:\Program Files\Verizon\Servicepoint\VerizonServicepoint.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\explorer.exe
    C:\Program Files\Common Files\Command Software\dvpapi.exe
    C:\Program Files\Secretmaker\secretmaker.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Adobe\Acrobat 5.0\Reader\AcroRd32.exe
    C:\Program Files\Hijack this\hijackthis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.pogo.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
    O2 - BHO: SpywareGuardDLBLOCK.CBrowserHelper - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
    O2 - BHO: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\WINDOWS\DOWNLO~1\vzbb.dll
    O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
    O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O3 - Toolbar: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\WINDOWS\DOWNLO~1\vzbb.dll
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
    O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"
    O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
    O4 - HKLM\..\Run: [DeviceDiscovery] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
    O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\HELPSU~1\SMARTB~1\MotiveSB.exe
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
    O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1140210863\ee\AOLHostManager.exe
    O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    O4 - HKLM\..\Run: [A Verizon App] C:\PROGRA~1\VERIZO~1\HELPSU~1\VERIZO~1.EXE
    O4 - HKLM\..\Run: [VerizonServicepoint.exe] "C:\Program Files\Verizon\Servicepoint\VerizonServicepoint.exe"
    O4 - HKLM\..\Run: [CleanUp] C:\PROGRA~1\McAfee.com\Shared\mcappins.exe /v=3 /cleanup
    O4 - HKLM\..\RunOnce: [RemVZDSLFiles] C:\WINDOWS\system32\cmd /c del /f /q /s "C:\Program Files\SupportSoft\Verizon"
    O4 - HKLM\..\RunOnce: [RemVZDSLFolders] C:\WINDOWS\system32\cmd /c rmdir /q /s "C:\Program Files\SupportSoft\Verizon"
    O4 - HKCU\..\Run: [Microsoft Works Update Detection] c:\Program Files\Microsoft Works\WkDetect.exe
    O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
    O4 - Global Startup: SECRETMAKER.lnk = C:\Program Files\Secretmaker\secretmaker.exe
    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
    O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O15 - Trusted Zone: www.neopets.com
    O15 - Trusted Zone: www.petpages.neopets.com
    O16 - DPF: 6th Street Omaha Poker by pogo - http://game1.pogo.com/applet-6.4.3.36/omaha/omaha-ob-assets.cab
    O16 - DPF: Aces Up! by pogo - http://game1.pogo.com/applet-6.5.2.26/aces/aces-en_US.cab
    O16 - DPF: Ali Baba Slots TM by pogo - http://game1.pogo.com/applet-6.4.3.28/slots/alibaba-ob-assets.cab
    O16 - DPF: Animal Ark by pogo - http://www.pogo.com/applet-6.3.4.49/animal/animal-ob-assets.cab
    O16 - DPF: Backgammon by pogo - http://game1.pogo.com/applet-6.3.3.38/backgammon/backgammon-ob-assets.cab
    O16 - DPF: Battle Phlinx by pogo - http://game1.pogo.com/applet-6.4.0.34/battlephlinx/battlephlinx-ob-assets.cab
    O16 - DPF: Blackjack by pogo - http://game1.pogo.com/applet-6.5.1.31/blackjack/blackjack-en_US.cab
    O16 - DPF: Buckaroo Blackjack TM by pogo - http://game1.pogo.com/applet-6.4.0.41/videoblackjack/videoblackjack-ob-assets.cab
    O16 - DPF: Canasta by pogo - http://game1.pogo.com/applet-6.4.4.27/canasta/canasta-ob-assets.cab
    O16 - DPF: Checkers by pogo - http://game1.pogo.com/applet-6.3.4.64/checkers2/checkers-ob-assets.cab
    O16 - DPF: Chess by pogo - http://game1.pogo.com/applet-6.5.0.45/chess2/chess2-ob-assets.cab
    O16 - DPF: Cribbage by pogo - http://game1.pogo.com/applet-6.4.0.48/cribbage/cribbage-ob-assets.cab
    O16 - DPF: Dice Derby by pogo - http://game1.pogo.com/applet-6.4.0.34/checkeredflag/checkeredflag-ob-assets.cab
    O16 - DPF: Dominoes by pogo - http://game1.pogo.com/applet-6.5.1.24/domino/domino-en_US.cab
    O16 - DPF: Double Deuce Poker by pogo - http://game1.pogo.com/applet-6.4.0.34/videopoker2/doubledeuce-ob-assets.cab
    O16 - DPF: Euchre by pogo - http://game1.pogo.com/applet-6.5.2.26/euchre/euchre-en_US.cab
    O16 - DPF: First Class Solitaire by pogo - http://game1.pogo.com/applet-6.4.0.41/solitaire2/solitaire2-ob-assets.cab
    O16 - DPF: Fortune Bingo by pogo - http://game1.pogo.com/applet-6.5.1.31/superbingo/superbingo-en_US.cab
    O16 - DPF: Greenback Bayou by pogo - http://game1.pogo.com/applet-6.4.4.27/greenback/greenback-ob-assets.cab
    O16 - DPF: Harvest Mania by pogo - http://game1.pogo.com/applet-6.4.4.34/harvest/harvest-ob-assets.cab
    O16 - DPF: Hearts by pogo - http://game1.pogo.com/applet-6.4.4.34/hearts/hearts-ob-assets.cab
    O16 - DPF: High Stakes Pool by pogo - http://game1.pogo.com/applet-6.5.1.24/pool2/pool-en_US.cab
    O16 - DPF: Jigsaw Detective by pogo - http://game1.pogo.com/applet-6.4.0.34/jigsaw/jigsaw-ob-assets.cab
    O16 - DPF: Jungle Gin by pogo - http://game1.pogo.com/applet-6.5.2.33/gin/gin-en_US.cab
    O16 - DPF: Lottso by pogo - http://game1.pogo.com/applet-6.5.2.26/lottso/lottso-en_US.cab
    O16 - DPF: Mah Jong Garden by pogo - http://game1.pogo.com/applet-6.5.2.26/mahjong/mahjong-en_US.cab
    O16 - DPF: Multiline Slots by pogo - http://game1.pogo.com/applet-6.3.3.27/mlslots/mlslots-ob-assets.cab
    O16 - DPF: Pai Gow by pogo - http://game1.pogo.com/applet-6.4.4.34/paigow/paigow-ob-assets.cab
    O16 - DPF: Payday FreeCell by pogo - http://game1.pogo.com/applet-6.4.1.53/freecell/freecell-ob-assets.cab
    O16 - DPF: Penguin Blocks by pogo - http://game1.pogo.com/applet-6.5.1.31/penguins/penguins-en_US.cab
    O16 - DPF: Perfect Pair Solitaire by pogo - http://game1.pogo.com/applet-6.4.4.27/waterwheel/waterwheel-ob-assets.cab
    O16 - DPF: Phlinx by pogo - http://game1.pogo.com/applet-6.5.2.26/flinger/flinger-en_US.cab
    O16 - DPF: Pirate's Gold by pogo - http://game1.pogo.com/applet-6.3.4.49/piratesgold/piratesgold-ob-assets.cab
    O16 - DPF: Pop Fu by pogo - http://game1.pogo.com/applet-6.5.2.33/popfu/popfu-en_US.cab
    O16 - DPF: PoppaZoppa by pogo - http://game1.pogo.com/applet-6.5.2.33/poppazoppa/poppazoppa-en_US.cab
    O16 - DPF: Poppit by pogo - http://game1.pogo.com/applet-6.5.2.33/poppit2/poppit2-en_US.cab
    O16 - DPF: Quick Quack by pogo - http://game1.pogo.com/applet-6.5.2.33/hotstreak/hotstreak-en_US.cab
    O16 - DPF: QWERTY by pogo - http://game1.pogo.com/applet-6.4.2.23/squares/squares-ob-assets.cab
    O16 - DPF: Ride The Tide by pogo - http://game1.pogo.com/applet-6.5.1.31/ride/ride-en_US.cab
    O16 - DPF: SciFi Slots by pogo - http://game1.pogo.com/applet-6.4.1.46/slots/scifi-ob-assets.cab
    O16 - DPF: Showbiz Slots 2 by pogo - http://game1.pogo.com/applet-6.4.1.53/slots/showbiz2-ob-assets.cab
    O16 - DPF: Spades by pogo - http://game1.pogo.com/applet-6.3.4.64/spades/spades-ob-assets.cab
    O16 - DPF: Spider Solitaire by pogo - http://game1.pogo.com/applet-6.3.4.64/spider/spider-ob-assets.cab
    O16 - DPF: Squelchies by pogo - http://game1.pogo.com/applet-6.3.4.49/squelchies/squelchies-ob-assets.cab
    O16 - DPF: Stax by pogo - http://game1.pogo.com/applet-6.5.1.24/stax/stax-en_US.cab
    O16 - DPF: Stellar Sweeper by pogo - http://game1.pogo.com/applet-6.4.3.28/sweeper/sweeper-ob-assets.cab
    O16 - DPF: Sweet Tooth TM by pogo - http://game1.pogo.com/applet-6.5.1.31/sweettooth/sweettooth-en_US.cab
    O16 - DPF: Texas Hold'em Poker by pogo - http://game1.pogo.com/applet-6.5.1.24/holdem/holdem-en_US.cab
    O16 - DPF: Tri-Peaks by pogo - http://game1.pogo.com/applet-6.3.4.49/peaks/peaks-ob-assets.cab
    O16 - DPF: Turbo 21 TM by pogo - http://game1.pogo.com/applet-6.4.3.28/turbo21/turbo21-ob-assets.cab
    O16 - DPF: Wonderland Memories by pogo - http://game1.pogo.com/applet-6.5.2.26/memories/memories-en_US.cab
    O16 - DPF: Word Whomp by pogo - http://game1.pogo.com/applet-6.5.2.33/wordwhomp2/whomp2-en_US.cab
    O16 - DPF: Word Whomp Whackdown by pogo - http://game1.pogo.com/applet-6.4.0.48/whackdown/whackdown-ob-assets.cab
    O16 - DPF: WordJong by pogo - http://game1.pogo.com/applet-6.4.2.30/wordjong/wordjong-ob-assets.cab
    O16 - DPF: World Class Solitaire by pogo - http://game1.pogo.com/applet-6.5.1.24/worldclass/worldclass-en_US.cab
    O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemydsl.verizon.net/sdcCommon/download/tgctlcm.cab
    O16 - DPF: {084F552D-19EB-4668-9788-984CBC781A8F} - http://survey.otxresearch.com/Preloader.dll
    O16 - DPF: {26FCCDF9-A7E1-452A-A73D-7BF7B4D0BA6C} (AOL Pictures Uploader Class) - http://pictures.aolcdn.com/ap/Resources/1.2.0.38/cab/aolpPlugins.10.1.0.0.cab
    O16 - DPF: {352797A0-EFD0-4FA6-B229-145120EA4B8A} (Walt Disney Internet Group Hardware Control) - https://disneyblast.go.com/v3/setup/activex/DIGHardwareControl.cab
    O16 - DPF: {38578BF0-0ABB-11D3-9330-0080C6F796A1} (Create & Print ActiveX Plug-in) - http://www.imgag.com/cp/install/AxCtp.cab
    O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - https://objects.aol.com/mcafee/molbin/shared/mcinsctl/en-us/4,0,0,83/mcinsctl.cab
    O16 - DPF: {5D66B431-8A5B-4ECA-AED6-6F4F411E1773} (AOLLaunch Class) - http://www.disneyblast.go.com/setup/activex/AOLLauncher.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1138130546326
    O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab
    O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/1444/ftp.coupons.com/v3123/cpbrkpie.cab
    O16 - DPF: {97438FE9-D361-4279-BA82-98CC0877A717} (Cubis Control) - http://www.worldwinner.com/games/v55/cubis/cubis.cab
    O16 - DPF: {9D8D7672-93FF-417E-9024-C16AD141C50C} (Haunted Control) - http://www.worldwinner.com/games/v49/haunted/haunted.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - https://objects.aol.com/mcafee/molbin/shared/mcgdmgr/en-us/1,0,0,20/McGDMgr.cab
    O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712...amai.com/6712/player/install3.0/installer.exe
    O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://www.verizon.net/whatsnext/checkmypc/includes/MotivePreQual.cab
    O16 - DPF: {CC32D4D8-2A0B-4CEB-B105-C9B968379105} (CGameManagerCtrl Object) - http://www.disney.go.com/games/downloads/gamemanager/DIGGameManager.cab
    O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://aolweb04.pogo.com/game/deluxe/insaniquarium/popcaploader_v6.cab
    O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/2,0,0,4598/mcfscan.cab
    O16 - DPF: {EFAEF0E4-F044-4D57-9900-1C3FF18524C9} (AV Class) - http://www.pcpitstop.com/antivirus/PitPav.cab
    O16 - DPF: {FAE74270-E5EE-49C3-B816-EA8B4D55F38F} (H2hPool Control) - http://www.worldwinner.com/games/v51/h2hpool/h2hpool.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{D62FF4E0-13E4-447E-952E-90ACAF80A36C}: NameServer = 71.242.0.12 151.204.0.84
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
    O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
     
  3. Christina014

    Christina014 Thread Starter

    Joined:
    Feb 28, 2006
    Messages:
    31
    Well, I don't know what happened after I posted this message. My computer crashed and it gave me a blue screen and said it was dumping the memory to disk and a whole bunch of other stuff. I thought that it may have been a freak thing and when it restarted I was allowed to access my email for the first time in weeks. The only problem that I have is, it just did it again. The message states that there is a problem with windows and it needs to close. It gives me this - DRIVER_IRQL_NOT_LESS_OR_EQUAL and at the bottom of the screen it says something about smtcpmon.sys. Should I be worried, it has never done this before.
     
  4. happyrck

    happyrck

    Joined:
    Feb 17, 2006
    Messages:
    3,202
    Do you use the All-in-one Secret Maker application. I did a little searching for
    smtcpmon.sys
    and found it to be a driver used in Secret Maker. I also found that others had complaints about this driver crashing their system. The application may work OK by itself. But the scope of Secret Maker seems to overlap the scope of many other applications that a person may have installed on their PC, especially security and privacy applications.

    As an experiment, try the following:

    1. Disable the application COMPLETELY and restart. Operate like this for a little time, at least enough time to see if your system is going to crash, and see if your situation improves.

    2. If your system is still crashing after trying #1, then try uninstalling Secret Maker and rebooting your system.

    If either #1 or #2 fixes the problem, then it is most likely Secret Maker or a conflict between Secret Maker and another of your applications. The task will then be to find out which application is conflicting with Secret Maker.
     
  5. Christina014

    Christina014 Thread Starter

    Joined:
    Feb 28, 2006
    Messages:
    31
    Yes, I do run Secret Maker and have for quite a while, I do not know what it could be conflicting with. Hmmm....I'm going to have to think about this one. Could it be having a problem with my new modem? I know its a bit off the wall, but it is the only new thing I have put on my computer in the last couple of months. I will disable it for a bit though to see if that is the problem. Thanks for the advice!
     
  6. happyrck

    happyrck

    Joined:
    Feb 17, 2006
    Messages:
    3,202
    if it works come back here and mark this as solved
     
  7. Christina014

    Christina014 Thread Starter

    Joined:
    Feb 28, 2006
    Messages:
    31
    I think that it worked. My computer hasn't crashed at all since I disabled it and I would have known by now, it was doing it quite frequently. Thank you so much!!
     
  8. happyrck

    happyrck

    Joined:
    Feb 17, 2006
    Messages:
    3,202
    your welcome and please come back and mark this thread SOLVED so if someone has the same problem they will find the solution
     
  9. Christina014

    Christina014 Thread Starter

    Joined:
    Feb 28, 2006
    Messages:
    31
    hmmm....I thought I did. I will try again.
     
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