1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Cannot log into my wi-fi with Ipod touch

Discussion in 'Phones & Handheld Devices' started by brokenregistry, Jan 15, 2012.

Thread Status:
Not open for further replies.
Advertisement
  1. brokenregistry

    brokenregistry Thread Starter

    Joined:
    Oct 25, 2011
    Messages:
    66
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel Pentium III Xeon processor, x86 Family 6 Model 26 Stepping 4
    Processor Count: 8
    RAM: 2804 Mb
    Graphics Card: NVIDIA GeForce GTX 295, 896 Mb
    Hard Drives: C: Total - 953859 MB, Free - 638919 MB; D: Total - 953867 MB, Free - 153165 MB;
    Motherboard: Intel Corporation, DX58SO
    Antivirus: Norton 360, Updated: Yes, On-Demand Scanner: Enabled

    I have a D-Link DGL-4500 gaming router. I took my old custom made PC and moved it upstairs for my wife to use. I had another custom built PC made and put it in my downstairs office. I installed an antenna card in the upstairs PC and bought the router instead of wiring the house. This was about 3 years ago. After I did my best to get the upstairs PC working at a slow 53M/s I left it working like that. Last year my wife was given an Ipod touch and she had no problem logging into the wi-fi (WPA). A few weeks ago I got her a second monitor for her PC and had my local Computer shop set it up since I've been chopped and diced by surgery this past year and cannot run up and down the stairs like I used to. While the guy was here I had him look at the router set up and he set it up again this time correctly I guess since the upstairs PC increased to 130M/s. When my wife tried using her Ipod touch again she could no longer log in to my wi-fi. I have all the passwords and info from the router but no one has been able to get her Ipod logged in. Not sure what the problem is but we and others have had no luck. Please help.
     
  2. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,895
    i wonder if the router has been changed to "N" how old is the ipod touch - it may not support "N" - not sure on this info though
    I know the touch does not support the 40Mhz range in the 2,4GHZ signal and also the 5Ghz signal

    the router may have been changed to 5Ghz and the ipod does NOT support 5ghz

    can we see an xirrus screen shot from the PC

    slow 53M/s = Wireless "G" = 54 Mbps and thats faster than most broadbands speeds

    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.


    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
    Direct link to the program is here http://wpc.475a.edgecastcdn.net/00475A/XirrusWiFiInspectorSetup.1.2.0.exe

    {If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    Run the program

    A user guide is available here http://www.xirrus.com/Products/Wi-Fi-Inspector/xirruswifiinspectorguide1-2-0.aspx

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

    If you are using the Mac OS then use http://www.istumbler.net/
    ------------------------------------------------------------------------
     
  3. brokenregistry

    brokenregistry Thread Starter

    Joined:
    Oct 25, 2011
    Messages:
    66
    I kept trying different things and I found the correct login method about one hour ago. I had to hit the up arrow each time I hit another letter to make each letter a capital. The router generated password was a ten digit combo of letters and numbers. Nobody ever suspected, including me, that the password was case sensitive. This case is solved! Sorry to bother you guys with such good football games on today. Thanks for the help!!!!!!!!!!!!!!!!!!!!!!!!!! :eek:
     
  4. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,895
    (y) excellent - thanks for letting us know
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1036379