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Solved: Cannot Open Mozilla Firefox 3

Discussion in 'All Other Software' started by Galleherjazz, Jul 3, 2008.

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  1. Galleherjazz

    Galleherjazz Thread Starter

    Joined:
    Sep 23, 2002
    Messages:
    385
    I recently had a spyware attack and was able, I think, to remove most of the nasties with my trusty antispyware programs in safe mode.

    However, I cannot open Mozilla Firefox 3. When I click on it, it opens and begins to load, then closes again. I have a Dell XPS Vista PC (new).

    I tried opening it as administrator, and the same thing happens. It comes up briefly, starts loading, then suddenly closes completely.

    Can someone help me. I love the new Firefox. Luckily my IE opens okay.

    Steve
     
  2. Galleherjazz

    Galleherjazz Thread Starter

    Joined:
    Sep 23, 2002
    Messages:
    385
    I did a thorough search of the data base at the Mozilla Firefox website. Among the suggestions to remedy crashes was to uninstall the installation directory and reinstall. I did this, and voila, it now works perfectly.

    This does not amount to a complete reinstall. DO NOT uninstall through ADD/REMOVE. So I was able to retain most of my add-ons and toolbars.

    I consider this issue solved.
     
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