Solved: Cannot start Microsoft Office Outlook

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cyrus1

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Sep 1, 2010
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I am a novice at the computer gig and outlook stopped working a couple of days ago. I read some of the fixes on the site, but don't know how to do most of them without a step by step (don't leave anything out) guide on what to try. The error message is "cannot start microsoft office outlook. Cannot open the outlook file." Can anyone give me a step by step on how to fix this. I got the new Dell with all the programs on it and it was working fine until about 3 days ago and i started to get this error message. Thanks for any help.

Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows 7 Home Premium , 32 bit
Processor: Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz, x64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 3063 Mb
Graphics Card: LogMeIn Mirror Driver, 3 Mb
Hard Drives: C: Total - 229234 MB, Free - 190988 MB; E: Total - 152588 MB, Free - 134501 MB;
Motherboard: Dell Inc., 054KM3, A01, ..CN697020630383.
Antivirus: AVG Anti-Virus Free, Updated and Enabled
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
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Aug 27, 2003
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117,479
Can you tell me what the title of your thread (simply "B") signifies? I would recommend changing it to something that reflects the problem you're having which could lead to you getting more assistance.
 
Joined
Oct 20, 2004
Messages
7,837
Welcome to the forum!
And I agree with Cookiegal (I always try to!) - "B" did get me curious, but it could have meant I was wasting my time. Something like "Cannot start Outlook" would be a much better title.

Anyway, try this. Click Start, run..then type the following: "Outlook.exe /resetnavpane"
 

cyrus1

Thread Starter
Joined
Sep 1, 2010
Messages
3
sorry don't really know how to use this I appreciate the help and I will try it tonight
 
Joined
Oct 20, 2004
Messages
7,837
by "don't really know how to use this" do you mean the forum or the instructions? If the forum, well, no problem - hang around and you will learn. If the instructions, we can try step-by-step or another way altogether.
 

cyrus1

Thread Starter
Joined
Sep 1, 2010
Messages
3
I can't thank you enough. It worked! I can get back to work now. Thank you!!!!
 
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