Solved: Cant access Outlook.com

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Mikest

Thread Starter
Joined
Nov 19, 2014
Messages
19
I am running Windows 7 on a Dell Inspiron 570


Suddenly I can't get into outlook.com to access my Hotmail, wither through IE or Chrome.


Just get 'Page cannot be displayed' error message. No problems with other websites.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
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65,478
try clearing out all internet temp files and cookies and see if it will allow you to connect
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
Messages
56,452
Download to Desktop: DDS by sUBs from one of the below locations

http://download.bleepingcomputer.com/sUBs/dds.com
http://download.bleepingcomputer.com/sUBs/dds.exe

double click DDS to run it
Make sure there is a check mark in DDS txt
place a check mark in the attach.txt box and then press start

Do not select any other options unless specifically told to

When complete, DDS.txt will openand attach.txt will be minimized on your taskbar, click on it to open it

Save both reports to your desktop.
DDS.txt
Attach.txt

post the contents of both logs back here.
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
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sorry can't read them
please attach the logs to a reply so they can be read
something has removed all line breaks and formatting
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
Joined
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Messages
56,452
are you getting the problem with chrome or with IE or both
I cannot see any problems in the logs that I would normally expect to see when outlook.com is blocked
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
Messages
56,452
The only thing I can think of is Bitdefendr
do you have an option to scan encrypted connections. When that is enabled, it can frequently block Hotmail/livemail/outlook.com and other secure sites by acting as a man in the middle proxy

can you connect to other secure HTTPS sites like https://www.google.co.uk/?gws_rd=ssl
 

Mikest

Thread Starter
Joined
Nov 19, 2014
Messages
19
I am getting the problem with both IE and Chrome.


Cant see an option to scan encrypted connections in Bitdefender and I can access other sites including the link you have posted to google.
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
Messages
56,452
sometimes ISP name servers get confused and aren't updated
I doubt that is the problem with Microsoft sites but it is a possibility
lets se if changing to google dns servers make difference

change them on the computer NOT on the VM modem/box
https://developers.google.com/speed/public-dns/docs/using

tell us if that makes a difference
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
  • Open the main Bitdefender interface and go to Settings (upper right corner)
  • From there, click on Privacy Control
  • Select the Antiphising tab
  • Switch Scan SSL to OFF.
  • Close the Bitdefender interface and try Outlook.com again.
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
Did you restart your browser after changing settings in Bitdefender?
 
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