Solved: Can't access the Net

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Ivan Growth

Thread Starter
Joined
Sep 6, 2004
Messages
26
Need help. Daughter can't get connection to internet. Suspect corrupted Mcafee firewall file.

Win 98 on a Dell Inspiron. SBC Yahoo DSL. Clean connection verified by
lights and a call to SBC. Lights on a Sppedstream 5360: 1, 2, 4 on; 3 flickers as per norm.

Error message on safe mode start up or regular start up:

"Windows registry or sytem.ini file refers to the device file but file no longer exists.

If you deleted this file on purpose try uninstalling the associated application using its uninstall or setup
Program.

If you still want to use the application associated with this device file, try reinstalling
that application to replace the missing file.
MpFireW1.VxD"

Her internet conneciton was fine. Quit connecting when she installed the
Mcafee firewall (don't get me started; I had alread installed Z/A but their sales pitch
worked and she turned off Z/A and installed Mcafee's firewall). Since installing the Mcafee F/w, she can't
connect to the internet.

What I have done:

1. Uninstalled McA f/w thru "add/remove." The error message is now what gets
generated.
2. Did a search on google. McAfee has a pdf which says, 'we know there are
some incompatabilities when you try and remove....edit registry by deleting
these two files." Did that and didn't touch anything else in registry. No connection. No fix, despite following there remove instructions to the "t."
3. Tried netscape, mozilla, and IE browsers. None will connect to internet. "Internet
connection unavailable." Signal is clearly there.
4. Ran modem test: Registery, pass; modem, pass; dial-tone - warning - no dialtone
detected.
5. Reinstalled Win 98 - twice - getting good at it
6. Reinstalled SBC Yahoo connection software
7. Did a file search and blew out every file with the word Mcafee on it.

I give up. Ideas?

TIA, Ivan
 
Joined
Dec 9, 2000
Messages
45,855
Since you've reinstalled Windows, the problem is likely to be with the winsock2 protocols that don't get replaced during a reinstall. McAfee may have left something there or possibly corrupted them all together.

But first, since I don't know just where in the registry this is, even though I don't think it is causing the problem, try getting rid of it:

MpFireW1.VxD

Go to Start > Run, enter regedit

From within the registry editor, select Edit > Find and enter that file name. Hit find next. Right click on and delete any hits. Hit f3 to continue the search when done.

Next try downloading and copying over the the system this "lspfix" application. Run it and just have it do a "default" fix.

http://www.cexx.org/lspfix.htm

If I knew what to look for, I'd tell you what to move to the "remove" window. You can "google" search the "dlls" you see and if any belong to McAfee, you can move those manually to "remove" and check "I know what I am doing".

(possible cslsp.dll or mclsp.dll)

If all else fails, follow the directions here to reinstall the Winsock2 files:

http://support.earthlink.net/mu/1/psc/img/walkthroughs/windows_9x_nt/dialers/dun_1.3/5289.psc.html

Heck you could even start with that....
 

Ivan Growth

Thread Starter
Joined
Sep 6, 2004
Messages
26
Thank you for such a quick, thorough response.

My daughter lives cross-city. I have printed out your response as well as downloaded the suggested files.

Thanks and I will let you know the end of the story.

Ivan
 
Joined
Dec 9, 2000
Messages
45,855
Good luck. The "Earthlink" instructions should restore all default tcp/winsock entries which would not be restored in a reinstall, since some changes to them are often legitimately associated with installed programs, and so are preserved.

It's a tedious undertaking though...
 

Ivan Growth

Thread Starter
Joined
Sep 6, 2004
Messages
26
Rollin' Rog,

I haven't forgotten you. Followed your instructions to a T- and finally had success by blowing out the winsock entries.

We have a connection, Thanks, Ivan
 
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