Solved: Cant clear ballon from tray.

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Phoenix Rising

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Joined
Mar 9, 2009
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540
I got a new MP4 player the other day. Plugged it in and a balloon popped up saying "Found New Hardware MTP Device" I've long since finished charging it but the balloon in the tray won't go away. I can click on a hundred times but it wont. It also keeps making a sound like a bubble popping too. I've tried opening it as well as closing it, neither works. I've rebooted several times as well. I've run both anti virus as well as anti Mal-ware they both turned up nothing. I even went into system tools and checked to see if maybe it was in scheduled tasks - (I don't know why thought maybe it had something to do with it). I don't want to have to look at this forever can someone help.with this. Below is the "TSG SysInfo: Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit Processor: Intel(R) Pentium(R) D CPU 3.00GHz, x86 Family 15 Model 4 Stepping 7 Processor Count: 2 RAM: 1014 Mb Graphics Card: Intel(R) 82945G Express Chipset Family, 224 Mb Hard Drives: C: Total - 38138 MB, Free - 14553 MB; Motherboard: Dell Inc., 0HH807 Antivirus: Microsoft Security Essentials, Updated: Yes, On-Demand Scanner: Enabled
 

DoubleHelix

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Dec 9, 2004
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24,388
It keeps coming up when? Every 2 minutes randomly? Every time you connect it? Continually? Daily?
 

Phoenix Rising

Thread Starter
Joined
Mar 9, 2009
Messages
540
Sorry let be clearer. It's not connect, I haven't connected the MP4 since it charged up. The balloon is up there constantly. If I click on the "x" in the balloon to clear it, the second it disappears a new one pops up in it's place. t also makes a bubble popping sound as well!
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
1- Please click HERE to download HijackThis.
2- Run the program.
3- Click on the Main Menu button if not already there.
4- Select Do a system scan and save a logfile.
5- Copy and paste the scan log from Notepad into your next reply.
6- Do not "Fix" anything unless advised to do so.
 

Phoenix Rising

Thread Starter
Joined
Mar 9, 2009
Messages
540
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:02:49 PM, on 11/27/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\WINDOWS\system32\pctspk.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Panda USB Vaccine\USBVaccine.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Documents and Settings\MARK\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\Hewlett-Packard\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: EpicPlay - {56E4076B-A42B-4745-BA35-34DA8AC4C2F2} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: NOW!Imaging - {9AA2F14F-E956-44B8-8694-A5B615CDF341} - C:\Program Files\Copper HiSpeed\components\NOWImaging.dll (file missing)
O2 - BHO: Prefetch - {A66AA08A-9BF0-4e87-99E6-6972731D6B99} - C:\Program Files\Copper HiSpeed\Prefetch.dll (file missing)
O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\6.3.2348.0\npwinext.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\Hewlett-Packard\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Copper HiSpeed - {8B79EE88-E62D-4AA8-B530-CC357BA112B7} - C:\Program Files\Copper HiSpeed\Toolband.dll (file missing)
O3 - Toolbar: @C:\Program Files\MSN Toolbar\Platform\6.3.2348.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\6.3.2348.0\npwinext.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\Hewlett-Packard\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1316584026390
O16 - DPF: {8CFCF42C-1C64-47D6-AEEC-F9D001832ED3} (DellSystem.Scanner) - http://xserv.dell.com/DellDriverScanner/DellSystem.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{D417CFBF-17C2-4497-BE1F-7529CFFD300D}: NameServer = 207.69.188.167 207.69.188.166
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Google Desktop Manager 5.9.1005.12335 (GoogleDesktopManager-051210-111108) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NMSAccess - Unknown owner - C:\Program Files\CDBurnerXP\NMSAccessU.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe

--
End of file - 7569 bytes
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
Have you tried uninstalling and reinstalling your MP4 player software?
 

Phoenix Rising

Thread Starter
Joined
Mar 9, 2009
Messages
540
Well here's the thing, there wasn't a disk that came with it there may have been something loaded on the player itself. But when I ran through the steps it said that it could not install and the wizard sent me to the trouble shooter which had no go ideas. Then when i was done the balloon thing started. I also check with the control panel it's not in there either.
 

Phoenix Rising

Thread Starter
Joined
Mar 9, 2009
Messages
540
I down loaded it and opened it. It says that it is "loading driver performer please wait". So don't know about that. What am I going to do with this thing when it's ready? I can't find anything to remove?
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
Read the following link to remove your USB device (MP4 Player):

How Do I Force Windows to Remove and Redetect a USB Device?

Once downloaded and extracted (unzipped), open the DevCon folder and open the i386 folder. DevCon needs to be copied to the system32 folder: C:\WINDOWS\system32.

Then, click Start > Run > type CMD

Click OK.

Type devcon status *

Press Enter.

This will generate a list of all the devices on your system. Look for the line which describes your device.

Example:

I want to remove a Sony Walkman.

After running devcon status *

I find the following information for my Sony device:

USB\VID_054C&PID_03FE\0E49A6D5539891
Name: WALKMAN NWZ-S545
Driver is running.
I would then type:

devcon remove USB\VID_054C&PID_03FE\0E49A6D5539891

followed by Enter.


http://ask-leo.com/is_there_a_way_to_safely_remove_hardware_from_a_batch_file.html



Wondering why nobody mentions that devcon needs to be copied to the system32 folder??? :confused: :rolleyes:


USBDeview should achieve the same results.
 

DoubleHelix

Banned
Joined
Dec 9, 2004
Messages
24,388
You can't get USBDeview to open? I've been using Nirsoft utilities for years and have never had problems.
 

Phoenix Rising

Thread Starter
Joined
Mar 9, 2009
Messages
540
That thing is a come on to get you to pay 30 bucks to fix it! and I have no guarantee it will.
 
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