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Solved: Cant clear ballon from tray.

Discussion in 'Windows XP' started by Phoenix Rising, Nov 27, 2011.

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  1. Phoenix Rising

    Phoenix Rising Thread Starter

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    I got a new MP4 player the other day. Plugged it in and a balloon popped up saying "Found New Hardware MTP Device" I've long since finished charging it but the balloon in the tray won't go away. I can click on a hundred times but it wont. It also keeps making a sound like a bubble popping too. I've tried opening it as well as closing it, neither works. I've rebooted several times as well. I've run both anti virus as well as anti Mal-ware they both turned up nothing. I even went into system tools and checked to see if maybe it was in scheduled tasks - (I don't know why thought maybe it had something to do with it). I don't want to have to look at this forever can someone help.with this. Below is the "TSG SysInfo: Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit Processor: Intel(R) Pentium(R) D CPU 3.00GHz, x86 Family 15 Model 4 Stepping 7 Processor Count: 2 RAM: 1014 Mb Graphics Card: Intel(R) 82945G Express Chipset Family, 224 Mb Hard Drives: C: Total - 38138 MB, Free - 14553 MB; Motherboard: Dell Inc., 0HH807 Antivirus: Microsoft Security Essentials, Updated: Yes, On-Demand Scanner: Enabled
     
  2. DoubleHelix

    DoubleHelix Banned

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    It keeps coming up when? Every 2 minutes randomly? Every time you connect it? Continually? Daily?
     
  3. Phoenix Rising

    Phoenix Rising Thread Starter

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    Sorry let be clearer. It's not connect, I haven't connected the MP4 since it charged up. The balloon is up there constantly. If I click on the "x" in the balloon to clear it, the second it disappears a new one pops up in it's place. t also makes a bubble popping sound as well!
     
  4. DoubleHelix

    DoubleHelix Banned

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  5. Phantom010

    Phantom010 Trusted Advisor

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    1- Please click HERE to download HijackThis.
    2- Run the program.
    3- Click on the Main Menu button if not already there.
    4- Select Do a system scan and save a logfile.
    5- Copy and paste the scan log from Notepad into your next reply.
    6- Do not "Fix" anything unless advised to do so.
     
  6. Phoenix Rising

    Phoenix Rising Thread Starter

    Joined:
    Mar 9, 2009
    Messages:
    540
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 12:02:49 PM, on 11/27/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\CDBurnerXP\NMSAccessU.exe
    C:\WINDOWS\system32\pctspk.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\SearchIndexer.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Panda USB Vaccine\USBVaccine.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\Program Files\Outlook Express\msimn.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Program Files\Microsoft Security Client\msseces.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    C:\WINDOWS\system32\SearchProtocolHost.exe
    C:\Documents and Settings\MARK\Desktop\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\Hewlett-Packard\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
    O2 - BHO: EpicPlay - {56E4076B-A42B-4745-BA35-34DA8AC4C2F2} - (no file)
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: NOW!Imaging - {9AA2F14F-E956-44B8-8694-A5B615CDF341} - C:\Program Files\Copper HiSpeed\components\NOWImaging.dll (file missing)
    O2 - BHO: Prefetch - {A66AA08A-9BF0-4e87-99E6-6972731D6B99} - C:\Program Files\Copper HiSpeed\Prefetch.dll (file missing)
    O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\6.3.2348.0\npwinext.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\Hewlett-Packard\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: Copper HiSpeed - {8B79EE88-E62D-4AA8-B530-CC357BA112B7} - C:\Program Files\Copper HiSpeed\Toolband.dll (file missing)
    O3 - Toolbar: @C:\Program Files\MSN Toolbar\Platform\6.3.2348.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\6.3.2348.0\npwinext.dll
    O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\Hewlett-Packard\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1316584026390
    O16 - DPF: {8CFCF42C-1C64-47D6-AEEC-F9D001832ED3} (DellSystem.Scanner) - http://xserv.dell.com/DellDriverScanner/DellSystem.CAB
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{D417CFBF-17C2-4497-BE1F-7529CFFD300D}: NameServer = 207.69.188.167 207.69.188.166
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Google Desktop Manager 5.9.1005.12335 (GoogleDesktopManager-051210-111108) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: NMSAccess - Unknown owner - C:\Program Files\CDBurnerXP\NMSAccessU.exe
    O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe

    --
    End of file - 7569 bytes
     
  7. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
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    Have you tried uninstalling and reinstalling your MP4 player software?
     
  8. Phoenix Rising

    Phoenix Rising Thread Starter

    Joined:
    Mar 9, 2009
    Messages:
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    Well here's the thing, there wasn't a disk that came with it there may have been something loaded on the player itself. But when I ran through the steps it said that it could not install and the wizard sent me to the trouble shooter which had no go ideas. Then when i was done the balloon thing started. I also check with the control panel it's not in there either.
     
  9. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    I can't see anything in HijackThis about it.

    Did you try DoubleHelix's tool, USBDeview?
     
  10. Phoenix Rising

    Phoenix Rising Thread Starter

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    Messages:
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    I down loaded it and opened it. It says that it is "loading driver performer please wait". So don't know about that. What am I going to do with this thing when it's ready? I can't find anything to remove?
     
  11. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Read the following link to remove your USB device (MP4 Player):

    How Do I Force Windows to Remove and Redetect a USB Device?

    Once downloaded and extracted (unzipped), open the DevCon folder and open the i386 folder. DevCon needs to be copied to the system32 folder: C:\WINDOWS\system32.

    Then, click Start > Run > type CMD

    Click OK.

    Type devcon status *

    Press Enter.

    This will generate a list of all the devices on your system. Look for the line which describes your device.

    Example:

    I want to remove a Sony Walkman.

    After running devcon status *

    I find the following information for my Sony device:

    I would then type:

    devcon remove USB\VID_054C&PID_03FE\0E49A6D5539891

    followed by Enter.


    http://ask-leo.com/is_there_a_way_to_safely_remove_hardware_from_a_batch_file.html



    Wondering why nobody mentions that devcon needs to be copied to the system32 folder??? :confused: :rolleyes:


    USBDeview should achieve the same results.
     
  12. DoubleHelix

    DoubleHelix Banned

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    You can't get USBDeview to open? I've been using Nirsoft utilities for years and have never had problems.
     
  13. Phoenix Rising

    Phoenix Rising Thread Starter

    Joined:
    Mar 9, 2009
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    That thing is a come on to get you to pay 30 bucks to fix it! and I have no guarantee it will.
     
  14. Phoenix Rising

    Phoenix Rising Thread Starter

    Joined:
    Mar 9, 2009
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    That is the " driver performer".
    I haven't tried the other suggestions but will try them now.
     
  15. DoubleHelix

    DoubleHelix Banned

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    USBDeview is completely free. What are you downloading?
     
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