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Solved: Can't Connect Internet via Ethernet Cable

Discussion in 'Networking' started by Dreakan, Aug 13, 2010.

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  1. Dreakan

    Dreakan Thread Starter

    Joined:
    Aug 13, 2010
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    First hello all..
    I'm using Windows Vista Service Pack 2
    Before vista i was using windows 7..
    When using windows 7 i wasnt have any problem with connecting internet via wireless or ethernet cable..
    As i said I'm using using vista service pack 2 and i cant connect internet with ethernet cable..
    But with using wireless i can connect internet as well..
    I tried the same ethernet cable with different computer with same modem..
    And it works..
    I think the problem is vista..
    So anyone can help me with this problem?
    I have serached about this problem before but there is wasnt any solution..
    Please help me guys..
    Thanks all..
     
  2. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,241
    First Name:
    Cody
    Just to clarify:
    -You have Windows Vista on a PC that originally came with Windows 7.
    -You are not able to connect to the internet via wireless or wired connection.
    -----
    Have you tried booting into Safe Mode With Networking and see if the problem persists?

    How to Access Safe Mode With Networking

    While the computer is turning on, tap F8 once every second until a black screen with white text appears. Using your arrow keys highlight the option Safe Mode With Networking and hit Enter.
    -----
    If this does not work, boot into Windows normally and try this:

    TCP/IP stack repair options for use with Vista or Windows 7

    Start, All Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    In the command prompt window that opens, type the following commands, each followed by the Enter key:

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults: netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults: netsh int ipv6 reset reset.log

    Reboot the machine.
     
  3. etaf

    etaf Moderator

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    Wayne
    did you install the Ethernet driver for vista on the machine ?

    ------------------------------------------------------------------------
    {Device Manager}
    Post back the results in device manager
    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    windows 7
    start > control panel> System and Security> Device Manager

    network adaptors, click on the + > post back the devices listed there
    are there any ! ? or X


    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
    ------------------------------------------------------------------------
     
  4. Dreakan

    Dreakan Thread Starter

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    Aug 13, 2010
    Messages:
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    Actually that laptop came with orginal vista but i installed windows 7..
    There was some driver problems so i back to vista..
    I cant connect internet only with ethernet cable..
    And yes i installed all of devices with oem cd..
     
  5. TheShooter93

    TheShooter93 Malware Specialist

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    11,241
    First Name:
    Cody
    Try downloading the most recent drivers from the appropriate site.
     
  6. etaf

    etaf Moderator

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    Wayne
    so wireless works and Ethernet does not - hence the request for the device manager to see if the lan driver is installed - can you post back image of device manager as requested please
     
  7. Dreakan

    Dreakan Thread Starter

    Joined:
    Aug 13, 2010
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    All devices are ok as seen here;
    [​IMG]
     
  8. etaf

    etaf Moderator

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    First Name:
    Wayne
    can you click on the network adapters + to expand - so we can see the wireless adapter and the lan adapater - what to make sure it exists

    then

    ------------------------------------------------------------------------
    {ipconfig /all}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
    We would like to see the results from ipconfig /all post back the results here
    -> Start
    -> (XP - enter the following in the RUN box)
    cmd /k ipconfig /all
    -> (Vista or Windows 7 - enter the following in the Search box)
    cmd /k ipconfig /all

    A black box will appear on the screen -
    rightclick in the box
    select all
    enter
    control key + C key - to copy

    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
     
  9. Dreakan

    Dreakan Thread Starter

    Joined:
    Aug 13, 2010
    Messages:
    24
    As you wish;

    [​IMG]
    Wait i have seen the other right now..
    Doing them right now..
    {ipconfig /all} ;
    Microsoft Windows [Sürüm 6.0.6002]
    Telif Hakkı (c) 2006 Microsoft Corporation. Tüm hakları saklıdır.

    C:\Windows\system32>ipconfig /all

    Windows IP Yapılandırması

    Ana Bilgisayar Adı . . . . . . . : Can-PC
    Birincil DNS Soneki . . . . . . . :
    Düğüm Türü . . . . . . . . . . . : Karma
    IP Yönlendirme Etkin . . . . . . : Hayır
    WINS Proxy Etkin . . . . . . . . : Hayır

    Ethernet bağdaştırıcı Yerel Ağ Bağlantısı 2:

    Medya Durumu . . . . . . . . . . : Medya Bağlantısı kesildi
    Bağlantıya özgü DNS Soneki . . . :
    Açıklama . . . . . . . . . . . . : Bluetooth PAN Network Adapter
    Fiziksel Adres. . . . . . . . . . : 00-03-0D-00-00-01
    Dhcp Etkin. . . . . . . . . . . . : Evet
    Otomatik Yapılandırma Etkin. . . : Evet

    Kablosuz LAN bağdaştırıcısı Kablosuz Ağ Bağlantısı:

    Bağlantıya özgü DNS Soneki . . . :
    Açıklama . . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter

    Fiziksel Adres. . . . . . . . . . : 00-15-AF-99-CC-E3
    Dhcp Etkin. . . . . . . . . . . . : Evet
    Otomatik Yapılandırma Etkin. . . : Evet
    Bağlantı Yerel IPv6 Adresi . . . . . : fe80::559:b961:8d56:4a22%11(Tercih Edi
    len)
    IPv4 Adresi. . . . . . . . . . . : 192.168.1.36(Tercih Edilen)
    Alt Ağ Maskesi. . . . . . . . . . : 255.255.255.0
    Kira Sağlanan. . . . . . . . . . : 13 Ağustos 2010 Cuma 22:26:24
    Kira Bitişi . . . . . . . . . . . : 16 Ağustos 2010 Pazartesi 22:26:24
    Varsayılan Ağ Geçidi. . . . . . . : 192.168.1.1
    DHCP Sunucusu . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 201332143
    DHCPv6 İstemcisi DUID'si. . . . . . . . : 00-01-00-01-13-F7-89-CD-00-1D-92-4D
    -1E-5F
    DNS Sunucusu. . . . . . . . . . . : 8.8.8.8
    8.8.8.4
    Tcpip üzerinden NetBIOS. . . . . . . . : Etkin

    Ethernet bağdaştırıcı Yerel Ağ Bağlantısı:

    Medya Durumu . . . . . . . . . . : Medya Bağlantısı kesildi
    Bağlantıya özgü DNS Soneki . . . :
    Açıklama . . . . . . . . . . . . : Realtek RTL8101 Family PCI-E Fast Etherne
    t NIC (NDIS 6.0)
    Fiziksel Adres. . . . . . . . . . : 00-1D-92-4D-1E-5F
    Dhcp Etkin. . . . . . . . . . . . : Evet
    Otomatik Yapılandırma Etkin. . . : Evet

    Tunnel bağdaştırıcı Yerel Ağ Bağlantısı* 6:

    Medya Durumu . . . . . . . . . . : Medya Bağlantısı kesildi
    Bağlantıya özgü DNS Soneki . . . :
    Açıklama . . . . . . . . . . . . : isatap.{76B9A94A-3ABB-4782-A208-D87D8CEE7
    328}
    Fiziksel Adres. . . . . . . . . . : 00-00-00-00-00-00-00-E0
    Dhcp Etkin. . . . . . . . . . . . : Hayır
    Otomatik Yapılandırma Etkin. . . : Evet

    Tunnel bağdaştırıcı Yerel Ağ Bağlantısı* 10:

    Medya Durumu . . . . . . . . . . : Medya Bağlantısı kesildi
    Bağlantıya özgü DNS Soneki . . . :
    Açıklama . . . . . . . . . . . . : isatap.{FE3257E7-BB4F-4B73-B9EA-497E28776
    0AD}
    Fiziksel Adres. . . . . . . . . . : 00-00-00-00-00-00-00-E0
    Dhcp Etkin. . . . . . . . . . . . : Hayır
    Otomatik Yapılandırma Etkin. . . : Evet

    Tunnel bağdaştırıcı Yerel Ağ Bağlantısı* 13:

    Bağlantıya özgü DNS Soneki . . . :
    Açıklama . . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Fiziksel Adres. . . . . . . . . . : 02-00-54-55-4E-01
    Dhcp Etkin. . . . . . . . . . . . : Hayır
    Otomatik Yapılandırma Etkin. . . : Evet
    IPv6 Adresi. . . . . . . . . . . : 2001:0:4137:9e76:18df:20fa:3f57:fedb(Terci
    h Edilen)
    Bağlantı Yerel IPv6 Adresi . . . . . : fe80::18df:20fa:3f57:fedb%15(Tercih Ed
    ilen)
    Varsayılan Ağ Geçidi. . . . . . . : ::
    Tcpip üzerinden NetBIOS . . . . : Devre dışı

    Tunnel bağdaştırıcı Yerel Ağ Bağlantısı* 14:

    Medya Durumu . . . . . . . . . . : Medya Bağlantısı kesildi
    Bağlantıya özgü DNS Soneki . . . :
    Açıklama . . . . . . . . . . . . : isatap.{75AD8AEA-C078-4321-9B62-DEEB85E5C
    7D5}
    Fiziksel Adres. . . . . . . . . . : 00-00-00-00-00-00-00-E0
    Dhcp Etkin. . . . . . . . . . . . : Hayır
    Otomatik Yapılandırma Etkin. . . : Evet

    C:\Windows\system32>

    My
    language
    isnt english so;
    Evet-Yes
    Hayır-No
    Devre Dısı-Off
    Etkin-Active

    ---------
    There is lot but...I hope this can help..

     
  10. etaf

    etaf Moderator

    Joined:
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    Messages:
    64,965
    First Name:
    Wayne
    Evet = yes - correct ?

    (From a JohnWill post)

    TCP/IP stack repair options for use with Vista/Windows 7.

    Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    Note: Type only the text in bold for the following commands.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

    Reboot the machine.

    ------------------------------------------------------------------------
     
  11. Dreakan

    Dreakan Thread Starter

    Joined:
    Aug 13, 2010
    Messages:
    24
    Evet = yes - correct ?*Yes mate its correct..
    I have tried all of them but the problem continues..
    I will try it again, hope its works..
    If the problem cant fix i will try formatting pc again or using diffrent o.s
     
  12. etaf

    etaf Moderator

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    64,965
    First Name:
    Wayne
    did you get any errors on the tcp reset ?
    if so
    try in "safe mode with networking"
    also try the Ethernet connection in "safe mode with networking"
    it may be the firewall playing up some how - what firewall do you have - can you disable
     
  13. Dreakan

    Dreakan Thread Starter

    Joined:
    Aug 13, 2010
    Messages:
    24
    Note:I'm on the other pc now..My actual pc (which one vista) stuck at windows uptade while restarting..
    So i will write them when the updates complete..(I got some error while entering the codes to cmd..)
    I dont have any antivirus program but may the problem cause of windows firewall?I dont think so but..?
    Also will try your advices..
    Sorry for keeping you wait..
    OK...I'm back!
    I will try it with safe mode with network..
    It didnt help...
    The problem c
    ontinues already..
    I'm going to write the errors while entering codes to cmd..
     
  14. Dreakan

    Dreakan Thread Starter

    Joined:
    Aug 13, 2010
    Messages:
    24
    Microsoft Windows [Sürüm 6.0.6002]
    Telif Hakkı (c) 2006 Microsoft Corporation. Tüm hakları saklıdır.

    C:\Windows\system32>netsh winsock reset catalog

    Winsock Kataloğu başarıyla sıfırlandı.
    Sıfırlamayı tamamlamak için bilgisayarı yeniden başlatmalısınız.(Looks like no error with that..)


    C:\Windows\system32>netsh int ipv4 reset reset.log
    Yankı İsteği sıfırlanıyor, başarısız.(Failure..)
    Erişim engellendi.(Acces denied...I'm running cmd with adminastor but acces denied?)

    Kullanıcı tarafından belirtilmiş sıfırlanacak bir ayar yok.


    C:\Windows\system32>netsh int ipv6 reset reset.log
    Yankı İsteği sıfırlanıyor, başarısız.(Failure..)
    Erişim engellendi.(Again acces denied!)

    Kullanıcı tarafından belirtilmiş sıfırlanacak bir ayar yok.


    C:\Windows\system32>
    Looks like nothing can help..Thank you guys anyway..
    If there ıs anythıng ı can try..I wıll..
     
  15. etaf

    etaf Moderator

    Joined:
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    First Name:
    Wayne
    try it safe mode with networking
    start>
    programs>
    accessories>

    right click on
    command prompt>
    run as administrator
     
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