Solved: Can't connect to internet using ethernet cable and modem

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Linazz

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Aug 29, 2012
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So saturday, my friend and i build my computer. Everything worked just fine that day. Sunday i had no problem connecting to the internet. Sunday is also the day i set up a password for my admin account.

Now when i came back from work monday, i tried to log in to my computer. As it appears, i forgot my password... (same i use on everything, so i must have messed up inputting my pass)

So i did a windows reset, since i had no CD or USB to reset my pass.

I tried installing windows, and it appears 'this copy of windows is not genuine'. I thought, okay, no prob, as long as i have all options.
 

etaf

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Wayne
I tried installing windows, and it appears 'this copy of windows is not genuine'. I thought, okay, no prob, as long as i have all options.
where did you get windows from - if it is genuine then you can contact Microsoft who will help you
otherwise

we do not support pirate software
also as per the rules - we do not assist with passwords
 

valis

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Sep 24, 2004
Messages
77,830
and? Now you can't connect?

Have you called MS to sort this out? They are generally pretty good about that, phone call is usually less than 10 or 15 minutes.
 

Linazz

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Aug 29, 2012
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I bought the Windows service pack at Azert.nl, along with my other pc parts.
Saturday and sunday windows was properly installed. It is only after the reset a message showed on my desktop screen saying it's not genuine. (I did not download an illegal version of Windows)

I did not end my first post correctly.

So, monday i made a reset. And the cable was in my computer the whole time. After the reset, there was no internet connection. How can i fix this?

Note that for my pc it is impossible to connect wireless.
 

etaf

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Wayne
what reset ?
is the windows now authenticated correctly ? and you are nolonger getting the genuine message

would you run
Windows Validation
Please run the MGA Diagnostic Tool and post back the report it creates:
  • Download MGADiag to your PC.
  • Double-click on MGADiag.exe to launch the program
  • Click "Continue"
  • Ensure that the "Windows" tab is selected (it should be by default).
  • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard. Note nothing will appear to happen
  • Paste the MGA Diagnostic Report back here in your next reply.
 

Linazz

Thread Starter
Joined
Aug 29, 2012
Messages
23
I've reinstalled windows, but it still shows the genuine message.
As soon as i get home, i'll run MGADiag and post the Report back in my next reply.
 

etaf

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Wayne
but it still shows the genuine message.
i would call microsoft and see if they help- as valis posted - seems straight forward
 

Linazz

Thread Starter
Joined
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Ok, so i am at home. Since my main computer has no net connection, i'm doing the stuff you asked me with my laptop. I saved MGADiag to a USB and ran the program on my pc. When i copied the file, i pasted in notepad, hoping to put the note on my USB and copy the result in here. But.... i can't seem to save the file to my computer... So what do i do next? If you don't need everything from MGADiag, ask me where to find what you need, and i'll post it manually in here... :S
 

Linazz

Thread Starter
Joined
Aug 29, 2012
Messages
23
And by the way, at the bottom right of my screen, the message saying my windows isn't genuine, disappeared...
 

valis

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Messages
77,830
go to start > run > control > enter > click on system, and see what it says on the bottom......
 

etaf

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65,435
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Wayne
When i copied the file, i pasted in notepad, hoping to put the note on my USB and copy the result in here. But.... i can't seem to save the file to my computer.
thats strange should save

lets start with the 1st 3 entries
Windows Validation Data-->
Validation Status:
Validation Code:
 

Linazz

Thread Starter
Joined
Aug 29, 2012
Messages
23
Restarted pc, and now i can save:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-RYXX2-CBJTJ-RWPHJ
Windows Product Key Hash: g/SHCzLp75vU/eCyqKkqxypTY0A=
Windows Product ID: 00359-OEM-8703944-71129
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F9E3FB9E-62C4-464A-B659-CF7DDE678981}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F9E3FB9E-62C4-464A-B659-CF7DDE678981}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RWPHJ</PKey><PID>00359-OEM-8703944-71129</PID><PIDType>3</PIDType><SID>S-1-5-21-762135345-244565311-1203682052</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.30</Version><SMBIOSVersion major="2" minor="7"/><Date>20120418000000.000000+000</Date></BIOS><HWID>B4CF3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-039-471129-02-1033-7601.0000-2422012
Installation ID: 001916033516720212381080335033459061375220637662225223
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RWPHJ
License Status: Initial grace period
Time remaining: 42420 minute(s) (29 day(s))
Remaining Windows rearm count: 3
Trusted time: 8/29/2012 7:25:35 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MAAAAAEABAABAAEAAAACAAAAAAABAAEAln0mUQmpEsJ0xOjtwr/KSrQuipua+ZZj
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
SSDT Intel_ AoacTabl
AAFT ALASKA OEMAAFT
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
ASF! INTEL HCG
BGRT ALASKA A M I
 

Linazz

Thread Starter
Joined
Aug 29, 2012
Messages
23
When i troubleshoot i get this:

Install a driver for your netword adapter

Windows did not detect a properly installed network adapter. If you have a network adapter, you will need to re-install the driver.
 

etaf

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Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
can you post the results from post #11
Control Panel>System

also post a device manager screen shot

------------------------------------------------------------------------
Device Manager
Post back the results in device manager
You will now need to take a screen shot and copy that back to the working PC.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.

how to access device manager for different windows versions
http://www.computerhope.com/issues/ch000833.htm

Hold the Windows key and press Pause key, should open to allow device manager to be seen

on a laptop you may need to use Hold the Windows key and press FN key + the pause key

if this does not work then -

Windows 7 or Vista
Click on the Start Orb
In the Start Search box type
device manager and then press enter

-------------------

Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
windows 7
start > control panel> System and Security> Device Manager


network adaptors, click on the + > post back the devices listed there
are there any ! ? or X


post a screen shot of the device manager - network adapters

To post a screen shot of the active window.
1) hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
OR
2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
------------------------------------------------------------------------
 
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