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Solved: Can't connect wirelessly but can through ethernet cable

Discussion in 'Networking' started by redrum78, Oct 22, 2010.

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  1. redrum78

    redrum78 Thread Starter

    Joined:
    Oct 22, 2010
    Messages:
    5
    Hello everyone,

    I am writing on behalf of my friend who is having internet problems. He recently moved house and he can't get on the internet wireless. I have suggested all the obvious things i can think of and nothing helped. Does anyone have any ideas?

    I asked him to do IPCONFIG /ALL and here is what he got:

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Users\Peter>IPCONFIG/ALL
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Peter-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
    Physical Address. . . . . . . . . : 00-24-D2-D3-79-29
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::29d2:bc91:82a5:1e82%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 22 October 2010 16:39:22
    Lease Expires . . . . . . . . . . : 22 October 2010 17:39:22
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 194.168.4.100
    194.168.8.100
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethern
    et NIC (NDIS 6.0)
    Physical Address. . . . . . . . . : 00-1E-33-DB-8E-37
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 6:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{257A7422-15C8-4D1E-B3E0-5814CBC23
    275}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 7:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 11:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 12:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{927011F6-887C-4D1C-A122-5111A1D7E
    D14}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    C:\Users\Peter>
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Let's expand that with some pings.


    Try these simple tests.

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

    NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

    Do NOT include the <> either, they're just to identify the values for substitution.

    IPCONFIG /ALL

    PING <computer_IP_address>

    PING <default_gateway_address>

    PING <dns_servers>

    PING 74.125.45.100

    PING yahoo.com

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    <computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

    <default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

    <dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.


    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  3. redrum78

    redrum78 Thread Starter

    Joined:
    Oct 22, 2010
    Messages:
    5
    I will ask him to do those pings for you but just looking at his ipconfig information i can't see his IP address. Do you see it anywhere?
     
  4. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Looks good to me.

     
  5. TerryNet

    TerryNet Moderator

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    Messages:
    77,173
    First Name:
    Terry
    Make sure he has the latest wireless driver from the laptop manufacturer's web site, see if there are any relevant optional Windows updates, and try w/o encryption.
     
  6. JohnWill

    JohnWill Retired Moderator

    Joined:
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    Messages:
    106,418
    And I'd still like to see the pings. :)
     
  7. redrum78

    redrum78 Thread Starter

    Joined:
    Oct 22, 2010
    Messages:
    5
    Sorry about the delay in replying. Had to wait for my friend to get back to me. Here are the ping test results he gave me:

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Users\Peter>PING 192.168.0.3
    Pinging 192.168.0.3 with 32 bytes of data:
    Reply from 192.168.0.3: bytes=32 time<1ms TTL=128
    Reply from 192.168.0.3: bytes=32 time<1ms TTL=128
    Reply from 192.168.0.3: bytes=32 time<1ms TTL=128
    Reply from 192.168.0.3: bytes=32 time<1ms TTL=128
    Ping statistics for 192.168.0.3:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    C:\Users\Peter>PING 192.168.0.1
    Pinging 192.168.0.1 with 32 bytes of data:
    Reply from 192.168.0.3: Destination host unreachable.
    Reply from 192.168.0.3: Destination host unreachable.
    Reply from 192.168.0.3: Destination host unreachable.
    Request timed out.
    Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
    C:\Users\Peter>PING 194.168.4.100
    Pinging 194.168.4.100 with 32 bytes of data:
    Request timed out.
    Reply from 192.168.0.3: Destination host unreachable.
    Reply from 192.168.0.3: Destination host unreachable.
    Request timed out.
    Ping statistics for 194.168.4.100:
    Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
    C:\Users\Peter>PING 74.125.45.100
    Pinging 74.125.45.100 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Reply from 192.168.0.3: Destination host unreachable.
    Ping statistics for 74.125.45.100:
    Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
    C:\Users\Peter>PING yahoo.com
    Ping request could not find host yahoo.com. Please check the name and try again.

    C:\Users\Peter>
     
  8. TerryNet

    TerryNet Moderator

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    First Name:
    Terry
    That's after the driver and Windows updates and w/o encryption?
     
  9. redrum78

    redrum78 Thread Starter

    Joined:
    Oct 22, 2010
    Messages:
    5
    He is not downloaded the latest driver or connected without encryption yet. I am talking him through it via email so its not the easiest thing to sort out. I'll let you know as soon as i do.
     
  10. booksco

    booksco

    Joined:
    Oct 27, 2010
    Messages:
    8
    make sure that the TCP/IP settings are on both obtain ip/dns server address automatically // what kind of error is your friend getting when he tries to connect wireless? no network found in range? if that is the case, adjust the wireless channel.
     
  11. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,173
    First Name:
    Terry
    booksco, this is the third thread in a row that you have posted something that indicates you have not read more than two or three sentences. Read posts 1 and 7 for your answers, if you are actually concerned about this thread.
     
  12. redrum78

    redrum78 Thread Starter

    Joined:
    Oct 22, 2010
    Messages:
    5
    Problem solved. It turned out that it was the wireless driver. It was the first thing i told him to check but he told me he already had the latest driver (doh). Anyway, thanks for all your help guys, appreciate it
     
  13. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,173
    First Name:
    Terry
    We hear that a lot here, and never sure when to take them at their word and when to probe for exactly what they mean.

    You're welcome. :)

    You can mark this solved using the [​IMG] button at the upper left of the page.
     
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