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Solved: Can't connnect to internet via Wi-fi only works if i use cable!

Discussion in 'Networking' started by Steveo46, Feb 9, 2013.

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  1. Steveo46

    Steveo46 Thread Starter

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    Before we begin you guys need to know I am not tech savvy. I know the basics about computer usage but that's about it. I am however savvy enough to follow whatever instructions you guys give me. I'm only 20 so I'm not that Tech stupid.

    Anyway my computer just randomly stopped connecting to the intenet. I checked my other computers and phone and found they were all working fine. I was having internet problems pior to this happening (internet was being very slow and some web pages and some videos wouldn't load. I think the latter had to do with flash player though.) I had also been doing some stupid stuff on my comp that I know can give you viruses. Furthermore I also knew that due to previous virus's I was not able to do a restore. So as you have probably gathered my computer was pretty buggered even before this problem. So decided to restore to factory default using some backup images I made when I first got the comp. That went smoothly however the internet stilll doesn't work unless I plus it in using a ethernet cable.

    I'm pretty worried because I see no solutions anywhere on the internet but I have read some people having the same problem and none of them seem to fix it :(
     
  2. simsboy27

    simsboy27

    Joined:
    Mar 16, 2011
    Messages:
    71
    Hello,

    I'm guessing you are probabily missing some drivers for your computer. Can you give us some computer specs? (Operating System, Model, Hardware Information, etc.) If you don't know this information please run Tech Support Guys SysInfo Utility at static.techguy.org/download/SysInfo.exe

    Have a Nice Day!
     
  3. Steveo46

    Steveo46 Thread Starter

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    here it is
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 8
    RAM: 6055 Mb
    Graphics Card: Intel(R) HD Graphics Family, -1260 Mb
    Hard Drives: C: Total - 244191 MB, Free - 203656 MB; D: Total - 340684 MB, Free - 340158 MB;
    Motherboard: ASUSTeK Computer Inc., K53SV
    Antivirus: avast! Antivirus, Updated and Enabled
     
  4. simsboy27

    simsboy27

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    Messages:
    71
    Thanks...

    Could you also tell me your computer Manufacturer and the Model?

    Click Start > Right-Click Computer > Properties
    Then under System it should list your manufacturer and model number.
     
  5. Steveo46

    Steveo46 Thread Starter

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    Feb 9, 2013
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    well I did what you said and it only told me it was an Asus (which I already knew) but on the bottom of my computer there is a sticker that says Model: A53S. is that what ya need?
     
  6. simsboy27

    simsboy27

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    Yep, thanks.
    Here's a possible solution...
    Go to... http://support.asus.com/Download.aspx?SLanguage=en&m=K53SV and select your OS (Windows 7 64 Bit)
    Then Scroll down to Wireless, click to expand
    Try to install the first one (Atheros Wireless Lan Driver and Application)
    1: Click the Global button to download
    2: Download .zip file, extract
    3: Go in folder and click setup.exe and follow install instructions

    Note: I've never had anything like this happen to me before, so there no guarantee it will work. You may have to install more than one of those Wireless drivers if not all of them.
     
  7. Steveo46

    Steveo46 Thread Starter

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    well there is no setup.exe file. there are only two exe files and they are PNPINST.exe and PNPINST64.exe. I tried running them both and it said reading hardware ID from INI file has failed.
     
  8. simsboy27

    simsboy27

    Joined:
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    Messages:
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    Alright, try this.
    1. Download this one from the Global button... (Same Site)
    Description Intel(R) WiFi Wireless LAN Driver
    File Size
    49,95 (MBytes) 2011.01.19 update
    Download from
    Global (DLM) Global P2P
    2. Unzip the Folder
    3. Go in the Install folder and run Intel PROSet Wireless.msi
    Let me know what happens.
     
  9. Steveo46

    Steveo46 Thread Starter

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    Feb 9, 2013
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    it says a newer product version has already been installed
     
  10. simsboy27

    simsboy27

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    Messages:
    71
    Alright. I tried everything I thought would work, it seems like you have all the drivers you would need... Possibly try the following links to update Windows 7 drivers and to improve WiFi. I honestly have nothing else that I could think of to fix this issue. I will be keeping an eye on this thread in hopes that someone else has a solution to this issue.

    http://www.microsoft.com/athome/setup/wirelesstips.aspx#fbid=bzFqi6eMbmW
    http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

    Sorry and Good Luck.
     
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