Solved: Can't do a system update *Optional*

[Proudmoms]

Intel Corporation - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2 - Intel(R) HD Graphics 3000

Download size: 59.5 MB

You may need to restart your computer for this update to take effect.

Update type: Optional

Intel Corporation Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2 software update released in January, 2015



Keep getting this error message not sure if it's because I've already updated to it and it's a repeat update This is the first time I remember ever seeing this update that I remember. Or if the one I have is better. I have tried to download it several times and it fails every time.
WindowsUpdate error _80070103" "WindowsUpdate_dt000"

Thanks,
Vera

 

[flavallee]

What's the brand name and model name and model number of your computer?

Is it a desktop or a laptop/notebook?

----------------------------------------------------------

 

[Proudmoms]

Lenovo Ideapad Y570 laptop Sorry it took so long under the weather.

 

[flavallee]

Lenovo Ideapad Y570 laptop

Lenovo IdeaPad Y570

-----------------------------------------------------------

Do the following in it:

Download and save the TSG System Information Utility (SysInfo.exe) file to the desktop.

After it's been downloaded and saved, double-click it to run it.

Information about your computer will appear.

Return here to your thread, then copy-and-paste the ENTIRE text here.

-----------------------------------------------------------

 

[Proudmoms]

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 8
RAM: 8135 Mb
Graphics Card: NVIDIA GeForce GT 555M, 1024 Mb
Hard Drives: C: Total - 670401 MB, Free - 535617 MB; D: Total - 29691 MB, Free - 26867 MB;
Motherboard: LENOVO, Base Board Product Name
Antivirus: Kaspersky Total Security, Updated and Enabled

Thank you!

 

[DaveBurnett]

I would ignore the update from Microsoft and go to the Lenovo web site for that machine and get the updates from there.
That MS update appears to be just for the on chip graphics where that machine has a Nvidia card as well so there may be two components to update.

 

[Proudmoms]

Will do, I tried last week going through and checking Nvidia for updates and it seems to give me an error all the time or tells me no updates needed... Thanks .

 

[flavallee]

Intel(R) HD Graphics 3000

OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Graphics Card: NVIDIA GeForce GT 555M, 1024 Mb
Motherboard: LENOVO, Base Board Product Name

Go into the Device Manager, then expand the Display Adapters heading.

Advise us the exact name(s) of the device(s) listed there.

Double-click the device(s) to open its properties window, then click the "Driver" tab.

Advise us what the driver date and driver version is.

-----------------------------------------------------------

The most current Windows 7 64-bit driver for the NVIDIA GeForce GT 555M graphics device is 350.12 (9.18.13.5012)

The most current Windows 7 64-bit driver for the Intel HD Graphics 3000 device is 9.17.10.4101.

-----------------------------------------------------------

 

[Proudmoms]

Thanks, I will do these things as soon as possible.

 

[Proudmoms]

Downloaded and ran.


The most current Windows 7 64-bit driver for the NVIDIA GeForce GT 555M graphics device is 350.12 (9.18.13.5012)

 

[Proudmoms]

Downloaded and ran

The most current Windows 7 64-bit driver for the Intel HD Graphics 3000 device is 9.17.10.4101.

Computer had been restarted since.

 

[Proudmoms]

I can just mark that update in windows as ignore?

 

[Proudmoms]

Thank you.

 

[flavallee]

I can just mark that update in windows as ignore?

Yes. Right-click on that Intel graphics driver in Windows Update, then select to hide it.

---------------------------------------------------------

 

[Proudmoms]

That's what I thought took care of it earlier, thank you.