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Solved: Can't find/install driver(s) for my DVD drive

Discussion in 'Hardware' started by hhannam, Jun 23, 2013.

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  1. hhannam

    hhannam Thread Starter

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    Dick
    While working on another computer problem it was detected that my DVD drive was not being recognized by the computer (and is of course not operable). I went to the manufacturer's website (LG) to look for the driver(s), but the only software available for my model was an updated firmware program, but I was unable to install that as well.

    I have tried uninstalling and reinstalling the DVD drive, but that had no effect. I do not have a backup disk for my system or data, and after a lengthy period a working on another problem I am very leery about doing any system restore for fear of reinstalling my other recent problems.

    Any suggestions on how I can find the appropriate drivers and install them for my DVD? It seems very likely that my current driver(s) have been corrupted somehow, but I have been unable to locate replacements. As you can see from the attachment, my DVD, which is manufactured by LG, is a model HL-DT-ST DVDRAM GSA-H42L (or just "GSA-H42L").

    Thanks for looking.




    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+, x86 Family 15 Model 75 Stepping 2
    Processor Count: 2
    RAM: 3518 Mb
    Graphics Card: NVIDIA GeForce 6150 LE, 256 Mb
    Hard Drives: C: Total - 238409 MB, Free - 200311 MB;
    Motherboard: ASUSTek Computer INC., NODUSM3
    Antivirus: Comodo Internet Security suite
     

    Attached Files:

  2. crjdriver

    crjdriver Moderator

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    You do not need to install any driver for an optical drive. Windows has native drivers and there is no need for any other install.

    This needs to be fixed before you do anything. Data you do not backup is data you do not care about AND you should expect to lose the data.

    As to your drive problem, it is most likely a problem with the filters. Here is a MS support page to fix the problem for you however I highly advise you to have a current backup of anything important on your system.

    http://support.microsoft.com/kb/314060
     
  3. hhannam

    hhannam Thread Starter

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    I appreciate the advice, but I can't do a backup until I get the DVD/CD drive working first. I'll let you know whether I had any success withe the support page you posted.

    *************************************************************************************************************************************

     
  4. hhannam

    hhannam Thread Starter

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    After running the fixit program (I was unable to do the first recommendation of uplugging the DVD Drive because it's internal) it did later in the diagnostic scan claim there was a filter problem, and that it had fixed the problem (see attachments), but the DVD remains unrecognized by the computer....hmmm. Should I next shut down the computer and get inside to try replugging the DVD plugs into the computer?

    ************************************************************
     

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  5. Triple6

    Triple6 Moderator

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    Have you rebooted since running the Fixit? Also, sometimes a simple uninstall from Device Manager and reboot resolve the finally issues after running the Fixit.

    Backups are best done to USB sticks or drives, DVD's are poor backup devices for numerous reasons.
     
  6. crjdriver

    crjdriver Moderator

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    It may be that the drive has simply failed. A quick and simple test is to boot the system with a bootable cd/dvd. This would be a windows install disk, linux live disk, or other bootable disk. If it boots fine with either of those, then you know the drive does in fact work. If it does not boot either of those, then the drive has most likely failed.

    You can do a backup of important data using an external drive, NAS, network share or even a usb flash drive. There is no need for an optical drive to do a backup.

    Up to you however if it were me, I would be a LOT more worried about not having a backup than not having an optical drive.
     
  7. hhannam

    hhannam Thread Starter

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    I uninstalled the DVD drive, restarted the computer, and ran the Fixit program again....it did fix the problem this time. Thank you ever so much for the solution.


    ********************************************************************
     
  8. Triple6

    Triple6 Moderator

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    Glad you got it sorted (y)
     
  9. hhannam

    hhannam Thread Starter

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    You folks, and I'm speaking primarily to the moderators, have bailed me out many times now and I wanted to let you know I'm going to begin, at a minimum, an annual donation starting this coming weekend when my monthly pension deposit arrives. I truly appreciate not only your help when it's needed, but the usually very courteous and thoughtful attitudes you also provide along with your efforts. It's folks like yourselves that really make this world go round and we should all be grateful to have you with us. Keep up the great work!!
     
  10. Triple6

    Triple6 Moderator

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    That's nice to hear (y)
     
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