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Solved: Can't get Inspiron 1100 to see router

Discussion in 'Networking' started by HCD, Oct 5, 2008.

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  1. HCD

    HCD Thread Starter

    Joined:
    Oct 29, 2007
    Messages:
    495
    Have just done a full restore on an Inspiron 1100 laptop. Running XP Home and have taken it up to SP3. All drivers loaded from Dell. No red Xs or ? in device manager. Trying to connect to router via ethernet cable.....shows trying to acquire address and then shows as unconnected. My PC connects via same cable without any fuss.

    Have tried to ping my router - no luck. Ipconfig /all sheds no light.

    Have spent over 4 hours on this and have probably overlooked 1 small point - can anyone suggest what to do next (can't stamp on it - as it isn't mine!)
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    First, let's do a stack reset.

    TCP/IP stack repair options for use with Windows XP with SP2/SP3.

    Start, Run, CMD to open a command prompt:

    In the command prompt window that opens, type type the following commands:

    Note: Type only the text in bold for the following commands.

    Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

    Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

    Reboot the machine.





    Next, with a known good cable connected to a known good port on the router, let's see this.

    Hold the Windows key and press R, then type CMD to open a command prompt:

    In the command prompt window that opens, type type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.




    Finally, I'd like to see this.

    Hold the Windows key and press R, then type devmgmt.msc

    Please respond to all the following steps.

    1. Under Network adapters, please tell me all the devices listed.
    2. Are there any devices under Network adapters that have a red x displayed?
    3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
     
  3. HCD

    HCD Thread Starter

    Joined:
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    Here are the results of ipconfig /all - having reset TC/IP stack and Winsock entries.

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Owner>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : k-zbs7kca4lxuvo
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection 4:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
    roller
    Physical Address. . . . . . . . . : 00-0B-DB-16-F2-8D
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 0.0.0.0
    Subnet Mask . . . . . . . . . . . : 0.0.0.0
    Default Gateway . . . . . . . . . :
    DHCP Server . . . . . . . . . . . : 255.255.255.255

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%4
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Final response on steps....

    1. Network adaptor is Broadcom 440x 10/100 Integrated Controller

    2. No devices under Network adaptors with a red X

    3. No devices within device manager displaying any red X or yellow ? or !.

    Since doing the reset - the laptop shows as connected! - but does not see router. Ping shows router is undetected.

    Thanks JohnWill
     
  4. JohnWill

    JohnWill Retired Moderator

    Joined:
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    Messages:
    106,418
    IP addresses of all zeros are normally caused by one of the following.

    Diagnosis:

    1. DHCP Service not running.
    2. Duplicate IP address on the network.
    3. Bad NIC card drivers.
    4. Defective NIC hardware.

    Resolution:

    1. Check Control Panel, Administrative Tools, Services. The DHCP Client service should be Started and its Startup Type should be Automatic.
    2. Turn off ALL of the computers and other network connected devices, restart (power cycle) the router, then restart all the computers and other network devices.
    3. Check for upgraded drivers and/or reload the Network drivers.
    4. Replace the Network Interface Card.
     
  5. HCD

    HCD Thread Starter

    Joined:
    Oct 29, 2007
    Messages:
    495
    Diagnoses - 1-3 - all covered. Leads to faulty NIC - thanks for your help on this JohnWill - top man!........again!
     
  6. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Glad we could assist. :)
     
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