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Solved: Can't get on the Internet wirelessly

Discussion in 'Networking' started by brian_oates33, Oct 6, 2008.

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  1. brian_oates33

    brian_oates33 Thread Starter

    Joined:
    Aug 14, 2007
    Messages:
    160
    I have a laptop running Vista Ultimate and I am able to connect to my wireless network (Belkin F5D8233 Router). My sidebar network gadget shows that the signal is at 100%, but for some reason I can't connect to the Internet. What can I do to resolve this?

    My network adapter does have the latest driver, and I've already tried the following:

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    would you post an ipconfig /all

    what firewall do you have - switch that off - it may be blocking

    if wireless, take off the secrutiy if you have it enabled on the router
     
  3. brian_oates33

    brian_oates33 Thread Starter

    Joined:
    Aug 14, 2007
    Messages:
    160
    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\On Point>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : OnPoint
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : Belkin

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : Belkin
    Description . . . . . . . . . . . : Atheros AR5006EG Wireless Network Adapter

    Physical Address. . . . . . . . . : 00-16-E3-95-B9-6F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::9cbb:4cdc:f430:fccd%9(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.2.4(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, October 07, 2008 7:59:49 AM
    Lease Expires . . . . . . . . . . : Friday, November 13, 2144 2:51:45 PM
    Default Gateway . . . . . . . . . : 192.168.2.1
    DHCP Server . . . . . . . . . . . : 192.168.2.1
    DHCPv6 IAID . . . . . . . . . . . : 151000803
    DNS Servers . . . . . . . . . . . : 192.168.2.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet
    NIC
    Physical Address. . . . . . . . . : 00-A0-D1-5B-E1-94
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{B9177DAC-C68E-4171-95CF-32DE401C7
    04D}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 10:

    Connection-specific DNS Suffix . : Belkin
    Description . . . . . . . . . . . : isatap.Belkin
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5efe:192.168.2.4%12(Preferred)
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 192.168.2.1
    NetBIOS over Tcpip. . . . . . . . : Disabled
     
  4. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    You appear to have a good connection to the router, so this appears to be a connectivity issue somewhere beyond that.

    Let's see this to start.



    Hold the Windows key and press R, then type CMD to open a command prompt:

    In the command prompt window that opens, type type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  5. brian_oates33

    brian_oates33 Thread Starter

    Joined:
    Aug 14, 2007
    Messages:
    160
    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\On Point>IPCONFIG /ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : OnPoint
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : Belkin

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : Belkin
    Description . . . . . . . . . . . : Atheros AR5006EG Wireless Network Adapter

    Physical Address. . . . . . . . . : 00-16-E3-95-B9-6F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::9cbb:4cdc:f430:fccd%9(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.2.4(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, October 07, 2008 9:50:21 AM
    Lease Expires . . . . . . . . . . : Friday, November 13, 2144 4:41:48 PM
    Default Gateway . . . . . . . . . : 192.168.2.1
    DHCP Server . . . . . . . . . . . : 192.168.2.1
    DHCPv6 IAID . . . . . . . . . . . : 151000803
    DNS Servers . . . . . . . . . . . : 192.168.2.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet
    NIC
    Physical Address. . . . . . . . . : 00-A0-D1-5B-E1-94
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{B9177DAC-C68E-4171-95CF-32DE401C7
    04D}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 10:

    Connection-specific DNS Suffix . : Belkin
    Description . . . . . . . . . . . : isatap.Belkin
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5efe:192.168.2.4%12(Preferred)
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 192.168.2.1
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\On Point>
     
  6. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Sorry, wrong paste, this is what I wanted you to do.


    Try these simple tests.

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

    IPCONFIG /ALL

    PING <computer_IP_address>

    PING <default_gateway_address>

    PING 206.190.60.37

    PING yahoo.com

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    <computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

    <default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.


    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  7. brian_oates33

    brian_oates33 Thread Starter

    Joined:
    Aug 14, 2007
    Messages:
    160
    ok, hope I did this right...


    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\On Point>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : OnPoint
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : Belkin

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : Belkin
    Description . . . . . . . . . . . : Atheros AR5006EG Wireless Network Adapter

    Physical Address. . . . . . . . . : 00-16-E3-95-B9-6F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::9cbb:4cdc:f430:fccd%9(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.2.4(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, October 07, 2008 9:50:21 AM
    Lease Expires . . . . . . . . . . : Friday, November 13, 2144 4:50:57 PM
    Default Gateway . . . . . . . . . : 192.168.2.1
    DHCP Server . . . . . . . . . . . : 192.168.2.1
    DHCPv6 IAID . . . . . . . . . . . : 151000803
    DNS Servers . . . . . . . . . . . : 192.168.2.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet
    NIC
    Physical Address. . . . . . . . . : 00-A0-D1-5B-E1-94
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{B9177DAC-C68E-4171-95CF-32DE401C7
    04D}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 10:

    Connection-specific DNS Suffix . : Belkin
    Description . . . . . . . . . . . : isatap.Belkin
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5efe:192.168.2.4%12(Preferred)
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 192.168.2.1
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\On Point>ping 192.168.2.4

    Pinging 192.168.2.4 with 32 bytes of data:

    General failure.
    General failure.
    General failure.
    General failure.

    Ping statistics for 192.168.2.4:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Users\On Point>ping 192.168.2.1

    Pinging 192.168.2.1 with 32 bytes of data:

    General failure.
    General failure.
    General failure.
    General failure.

    Ping statistics for 192.168.2.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Users\On Point>ping 206.190.60.37

    Pinging 206.190.60.37 with 32 bytes of data:

    General failure.
    General failure.
    General failure.
    General failure.

    Ping statistics for 206.190.60.37:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Users\On Point>ping yahoo.com
    Ping request could not find host yahoo.com. Please check the name and try again.


    C:\Users\On Point>
     
  8. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Disable ALL firewalls and see if that changes the symptoms.
     
  9. brian_oates33

    brian_oates33 Thread Starter

    Joined:
    Aug 14, 2007
    Messages:
    160
    Ok, I disabled all firewalls and even disabled the security mode on my router, but no change. So go ahead and tell I'm screwed...
     
  10. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    OK, I'll tell you that. :D

    Are you SURE you got all the firewalls? This is a classic sign of a firewall blocking access.
     
  11. brian_oates33

    brian_oates33 Thread Starter

    Joined:
    Aug 14, 2007
    Messages:
    160
    Yeah, I shut down the ALL firewalls on my host computer AND my laptop. Still I have access to the network, but not the internet.
     
  12. brian_oates33

    brian_oates33 Thread Starter

    Joined:
    Aug 14, 2007
    Messages:
    160
    I really think it's a problem with my network adapter (Atheros AR5006EG), because it's on, but Vista tells me, "Windows cannot find any networks". I've installed the latest driver. I even went back to the old driver, but no change.
     
  13. avisitor

    avisitor

    Joined:
    Jul 12, 2008
    Messages:
    1,710
    Post the ping for 127.0.0.1, that is

    ping 127.0.0.1
     
  14. brian_oates33

    brian_oates33 Thread Starter

    Joined:
    Aug 14, 2007
    Messages:
    160
    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\On Point>ping 127.0.0.1

    Pinging 127.0.0.1 with 32 bytes of data:
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

    Ping statistics for 127.0.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Users\On Point>
     
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