Solved: Can't get past logo due to D3_d10 1.Dll error

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need2know

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May 23, 2007
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Call from sister, as follows:
10 month old Advent- O/S Windows 7- NO new programmes installed/downloaded
Using Norton 360

Turned it on 2 days ago, Windows logo appears, then screen freezes, goes blue and the following details:

D3_D10 1.DLL are missing
DWM.exe


She can get in via Safe Mode, managed to get into Task Manager and Norton was constantly running

As I am a couple of hours away I suggested the following:

sfc/scannow
chkdsk
Download and run Ccleaner
System Restore
Uninstall Norton (I have had numerous problems with this)

All these carried out, problem remains.
Googled the code, seems to be connected to DirextX
Can't get SR to go back, every bold date states CRITICAL UPDATES

I am visiting in couple of days, should I :

Also use Norton uninstall tool (know that an ordinary uninstall doesnt always work)
Download from Microsoft the "Directx end user run time" programme
Is there another way of going back further on SR, to when all was working??
Check her recent updates from microsoft and delete them (not sure how, but will investigate how to if needs be)

OR, none of these, am I completely off track?? :confused:
Really don't want to reinstall OS from scratch

Thanks
 

TerryNet

Terry
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Messages
80,833
Definitely run the Norton Removal Tool, and then try sfc /scannow again.

If she has the Windows 7 installation DVD doing an "Upgrade" install is like the XP Repair install--if all goes well the data and installed programs are preserved.
 

need2know

Thread Starter
Joined
May 23, 2007
Messages
112
Thank you, will try that tomorrow.
So if I put the Windows 7 dvd in will the screen give me the choice to do an "upgrade install", I'm not daft, but I don't want to go straight to a proper "delete everything & clean ".And I will try and back up everything to my external HD.
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,833
When you boot to the Windows 7 DVD you should get the option for an "Upgrade" or a "Custom" (current buzzword for clean or fresh) install. :)
 

need2know

Thread Starter
Joined
May 23, 2007
Messages
112
Thanks for that, will get back re outcome
Oh, just one thing, can i do this upgrade if I can only get computer to start up in safe mode??
 

need2know

Thread Starter
Joined
May 23, 2007
Messages
112
Hi
Managed to find another restore date, then downloaded all the updates, seems everything went haywire when WLM was updating from 2009 edition to 2011 edition.
Used Norton uninstall tool. disk clean up etc etc.
All working now
Cheers for the info
 
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