1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Can't get rid of Mozyhome

Discussion in 'All Other Software' started by TonyVT, Nov 7, 2011.

Thread Status:
Not open for further replies.
  1. TonyVT

    TonyVT Thread Starter

    Jul 22, 2004
    Trying, without luck, to uninstall Mozyhome.It is apparently still running because I get a message "More than 7 days since your last backup."

    Running Windows XP Home.
    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: Intel(R) Atom(TM) CPU N280 @ 1.66GHz, x86 Family 6 Model 28 Stepping 2
    Processor Count: 2
    RAM: 1015 Mb
    Graphics Card: Mobile Intel(R) 945 Express Chipset Family, 224 Mb
    Hard Drives: C: Total - 73793 MB, Free - 54078 MB; D: Total - 73787 MB, Free - 73714 MB;
    Motherboard: ASUSTeK Computer INC., 1000HE
    Antivirus: AVG Anti-Virus Free, Updated: Yes, On-Demand Scanner: Enabled

    1. >Control Pannel > Add/Remove > Uninstall
    Windows Installer says " The feature you are trying to usr is on a network that is unavailable. Click Okay to try again or enter an alternate path to a folder containing the install package "mozy.msi" in the box.

    2. Under MY Computer shows Mozyhome Online Backup (File type: Instal Package (*.msi). I cannot open it. It just sits there without opening.

    > All Programs > Mozyhome > Uninstall. Windows Installer message "This action is only valid for products that are currently installed.

    Cannot call Mozy because I do not have the premium package.

    Any suggestions?
  2. pip22


    Nov 21, 2004
    Have you looked at the items that are configured to start with Windows?
    A component of Mozyhome may have been left in there, so triggering the backup reminder, even though Mozyhome itself was uninstalled some time ago.

    You need to remove that startup item. Easiest way to see all your startup items in one place is with Ccleaner from here:

    It also allows you to disable or remove any startup item.
    You can also use CCleaner to remove any redundant or non-working entries in Add/Remove Programs.
  3. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Jan 9, 2005
    Mozy Help : Uninstalling MozyHome

    'Uninstalling MozyHome does not remove your files from the Mozy servers. If you replace your machine, you can associate your backed up files to the same computer or to a different computer, restore your files if necessary, and resume backing up.'

    Uninstall MozyHome Remote Backup Completely with Uninstall Tool.

    Uninstall Tool – Free Uninstall Tool, Removal Tool and Uninstaller Downloads

    I have not used the above uninstall tool and cannot say if it will work for you or not.
    Just downloaded said program - not the best un-install program around but was suggested on Mozy forum!

    If you try Ccleaner - Do not use the Registry Cleaner.
  4. TonyVT

    TonyVT Thread Starter

    Jul 22, 2004
    Many thanks for all the help.
    As an aside, I'm also a blues harp and guitar player. Learned from Dave Keller (davekeller.com)
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1025839

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice