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Solved: Cant install program downloaded off the net

Discussion in 'Windows 7' started by ROGER7721, Apr 19, 2010.

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  1. ROGER7721

    ROGER7721 Thread Starter

    Joined:
    Apr 2, 2010
    Messages:
    90
    HELLO,
    MY PROBLEM, WHICH COULD BE CHALLENGING.
    I PURCHASED KASPERSKY INTERNET SECURITY 2010. IT DOWNLOADS BUT IT WILL NOT INSTALL. AFTER I GO THROUGH THE CONTRACTS A WINDOW SHOWS UP HEADED INSTALLMENT IN PROGRESS, AND BELOW THAT IT SAYS The PROGRAM FEATURES YOU SELECTED ARE BEING INSTALLED. A BAR CHART IN THE WINDOW SHOWS THE PROGRESS. wHEN THE BARGRAPH IS AT MAX, THE PROGRAM LOCKS UP CANT SHUT IT IUFF, IHADD TO TAKE THE BATTERY OUY FOR A FEW SECONDS SO THAT I COULD REBOOT. A KASPERSKY TECH SENT ME SEVERAL LINKS THAT HE WANTED TO LOK AY BUT AFTER GOING IN CIRCLES HE SAID IT IS A MICROSOFT ISSUE, I PAID $90 ON THAT PROGRAM, BUT I THOUGHT OF YOU GUYS BEFORE I REQEST MY MONEY BACK, CAN YOU HELP? I AM ON STRESS LEAVE FROM WORK AND I AM STILL RECOVERING 4 HRS AFTER DEALING WIRH THAT TECH. HE CONFUSED THE HELL OUY OF ME.
    ROGER NORTHALL
     
  2. antech

    antech Banned

    Joined:
    Feb 23, 2010
    Messages:
    1,427
    Follow the below instructions Carefully:
    1. Download HiJackThis from the link in my signature
    2. Run a Scan.
    3. Save a Logfile(On your Desktop)
    4. DO NOT FIX ANYTHING BY YOURSELF.
    (Fixing Anything Might cause Unwanted System Instability,BSOD's and Even Render your System Unusable)
    5.Copy and Paste all the contents
    6. Paste them in the reply Window
     
  3. ROGER7721

    ROGER7721 Thread Starter

    Joined:
    Apr 2, 2010
    Messages:
    90
    Logfile of Trend Micro HijackThis v2.0.3 (BETA)
    Scan saved at 10:10:41 AM, on 4/20/2010
    Platform: Unknown Windows (WinNT 6.01.3504)
    MSIE: Internet Explorer v8.00 (8.00.7600.16385)
    Boot mode: Normal
    Running processes:
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Program Files\Advanced SystemCare 3\AWC.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Gmail Notifier\gnotify.exe
    C:\Windows\System32\hkcmd.exe
    C:\Windows\System32\igfxpers.exe
    C:\Windows\system32\igfxsrvc.exe
    C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
    C:\Program Files\Windows Live\Messenger\msnmsgr.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Windows Live\Toolbar\wltuser.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Windows\system32\taskhost.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - (no file)
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - (no file)
    O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Gmail Notifier\gnotify.exe
    O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
    O4 - HKLM\..\Run: [myWIFIzone] C:\Program Files\myWIFIzone\myWIFIZone.exe
    O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
    O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"
    O4 - HKCU\..\Run: [Google Update] "C:\Users\Roger\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files\PokerStars\PokerStarsUpdate.exe
    O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O13 - Gopher Prefix:
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
    O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
    O23 - Service: ASO3DiskOptimizer - Systweak Inc. - C:\Program Files\Advanced System Optimizer 3\ASO3DefragSrv.exe
    O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe
    --
    End of file - 6332 bytes
     
  4. DaveBurnett

    DaveBurnett Account Closed

    Joined:
    Nov 11, 2002
    Messages:
    12,970
    You might like to try un-installing Avira before you install Kaspersky as they could interfere with each other.
     
  5. ROGER7721

    ROGER7721 Thread Starter

    Joined:
    Apr 2, 2010
    Messages:
    90
    Yes my friend, I already tried uninstalling programs,( anti-malware) such as you suggested and still cannot install above mentioned software. The tech's at kaspersky are stumped. I have given up, i asked for a refund today. What do you suggest as the best of the best antivirus program?
    Thankyou for your time and effort, this thread is closed.
    Roger Northall
     
  6. antech

    antech Banned

    Joined:
    Feb 23, 2010
    Messages:
    1,427
    The best antivirus till date are KASPERSKY ,AVIRA AND ESET NOD 32
     
  7. ROGER7721

    ROGER7721 Thread Starter

    Joined:
    Apr 2, 2010
    Messages:
    90
    Thankyou for your time and effort,
    roger northall
     
  8. antech

    antech Banned

    Joined:
    Feb 23, 2010
    Messages:
    1,427
    Are all other programs installing correctly?
    Try turing off UAC Before installing
     
  9. ROGER7721

    ROGER7721 Thread Starter

    Joined:
    Apr 2, 2010
    Messages:
    90
    Yes, all the other programs are ok ty
     
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