Solved: Can't log in after Windows updates

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mwmather

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Hi,

I'm new to the forum. I recently had 24 Windows updates and now I cannot get internet access through the regular start up. I am currently in Safe mode with internet connection to write this. I tried system restore for each day on the list and either it defaults eventually to a black screen with the cursor showing, or it gets to my normal desktop but has no internet access. I called my local internet tech support and they said it might be my netcard. They want $40.00 to talk to their premier service. I'm unemployed and that would be just the beginning of the expenses depending on how long it might take for them to help me.

Other than system restore and start-up repair, what else might I try?
 

Macboatmaster

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1. welcome to Tech Support Guy
2. What OS please
3. Howe are you connected hard wired or wireless
4. Make and full model of the computer please if branded
 
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Look in Device Manager, under Network Adapters and make sure everything is fine, no yellow triangles etc.
 

mwmather

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Apr 18, 2015
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11
Sorry this took so long! I was on with MS Support. They did not fix the problem.

Windows 7
WIFI, no access to land line
Gateway Desktop Model SX2801
 

Macboatmaster

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go control panel
device manager
expand network adapters
what is shown please for the wireless adapter
 

mwmather

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Apr 18, 2015
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Intel(R) 82567V-2 Gigabit Network Connection
Linksys AE1000 #4
Microsoft Virtual WiFi Adapter #6
Sonic WALL Virtual NIC
 

Macboatmaster

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Boot into normal mode


go control panel
network and sharing centre
on left pane click change adapter settings
check that the Linksys AE1000 is enabled
disable the Microsoft virtual and the sonic wall
as you select each the options will appear on the bar above


Then selecting the Linksys click diagnose this connection
please post what it reports


Which antivirus are you using please and which firewall
 

mwmather

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Linksys is enabled and sonic wall is disabled. Linksys will not let me diagnose in safe mode.

I use Network Essentials, Crap Cleaner (not on the Registry) Malwarebytes, and MS Support just used Hitman Pro.
 

Macboatmaster

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What is shown in normal mode please on network and sharing centre


Also what please is network essentials
 

mwmather

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Apr 18, 2015
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I couldn't get on in normal mode before but jusr did msconfig normal boot a d got some usage back but somethings came up that I thought I uninstalled years ago!!
The network diagnostics says myd s server is not responding
 

Macboatmaster

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I know you cannot connect in normal mode but that does not stop you accessing control panel network and sharing centre


Flush the dns - domain name server cache
. Click All Programs
3. Click Accessories
4. RIGHT-click on Command Prompt
5. Select Run As Administrator
6. In the command window type the following and then hit enter: ipconfig /flushdns
7. You will receive confirmation


reboot and try again in normal mode




Also what please is
Also what please is network essentials
and
but somethings came up that I thought I uninstalled years ago!!
a little further information would help
 

mwmather

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Apr 18, 2015
Messages
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Waiting on reboot

Wanted to ask since you are in boating and in Wales, do you happen to know Trevor Bardwell-Jones? He is a family friend.
,,
 
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