Solved: Can't log on - logon user interface dll msgina.dll failed to load

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strickland15

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Dec 28, 2005
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I'm helping a friend. He is running xp pro and when we start the computer up this is the message we recieve - User interface failure. The logon user interface dll msgina.dll failed to load. Contact your system administrator to replace the DLL, or restore the original DLL. I found this at Microsoft.com http://support.microsoft.com/kb/836683/ and followed the instructions, but when we go to last known good configuration, we recieve the original message again. I've tried to boot in safe mode, and recieve the same message. I searched the forum and found similar cases, except that he does not have a recovery disc. He doesn't know whether the system restore was enabled. I have no idea what to try next. Any help on this would be greatly appreciated.
 
Joined
Nov 7, 2004
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try a system restore first, then get back to me.
ok boot in safe mode with f8, then press windowskey+r to get a run prompt and type "msconfig" then do a system restore!~
 

strickland15

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Joined
Dec 28, 2005
Messages
35
Thanks for the response. We can't get it to safe mode. We can get it to the Windows Advanced Option Menu, then choose safe mode, but when the safe mode screen starts to load, about 6-8 seconds into it we get the message - User interface failure. The logon user interface dll msgina.dll failed to load. Contact your system administrator to replace the DLL, or restore the original DLL. Thanks again.
 

strickland15

Thread Starter
Joined
Dec 28, 2005
Messages
35
Everything I'm reading says you need a xp cd/recovery disc, and we don't have one. I'm not computer smart, so maybe I'm missing something. Thanks for your reply.
 

Squashman

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Apr 4, 2003
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19,786
Is there a recovery partition on the hard drive. What is the make and model of your computer. Sometimes computers just ship with the recovery partition and you should be able to restore your system to a useable state with that. But you will probably lose most of your programs and files.
 
Joined
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you will end up reinstalling windows most likely..just thought i should prepare you for that..;)
 
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