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Solved: Can't Login or Connect to EA Games and Services

Discussion in 'Games' started by JakeLunn, Dec 31, 2010.

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  1. JakeLunn

    JakeLunn Thread Starter

    Joined:
    Dec 31, 2010
    Messages:
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    This is a bit of a strange problem, and my only guess is that something on my computer is blocking me but I can't seem to find it. Earlier today I bought the "Battlefield: Bad Company 2 Vietnam" expansion pack through Steam. I actually played a few rounds without issues before taking a break because my ping (I have a terrible ISP) rose to about 700. I was fed up with high ping and decided to attempt and optimize my TCP/IP settings using the TCP/IP Optimizer. After running this and opening a few ports in my router I tried the game again about an hour or two later to find upon clicking "Login" it would give me a "Failed to connect to EA Online" error. I then googled around for this error, trying various fixes, before going to the EA Support website and looking for a solution there. I then found that when clicking "Contact Us" it would time out of the webpage. I sent the link to a friend over Steam who confirmed that it was working for him. I then tried the EA Forums and again got timed out when I tried to login so I could post a thread.
    All of this is very unusual to me and it would appear that a program or possibly a virus might be blocking me from connecting to EA? I tried checking everything I have that might block EA but to no avail. I uninstalled a program called "Advanced SystemCare 3" by Iobit because I had actually had issues with it blocking Steam from updating in the past, but that did not fix the problem. I have also uninstalled and reinstalled PunkBuster, the service that is usually the source of most connection issues with BC2. I have run a virus scan with Malwarebytes' Anti-Malware which turned up no results. I then thought that perhaps TCP/IP Optimizer changed a setting that might have blocked EA in some way, so I undid all the changes that it made using it's backup feature.

    Any ideas?
     
  2. Horton-2

    Horton-2

    Joined:
    Dec 31, 2010
    Messages:
    7
    Jake, I also tried several times in the last two days to contact e.games support with no success. E-mails to them were returned as undeliverable.
    Maybe they shut down during the holidays knowing that they are going to be inundated with questions and support requests??
    Sorry I cannot assist with your game problem.
     
  3. JakeLunn

    JakeLunn Thread Starter

    Joined:
    Dec 31, 2010
    Messages:
    3
    Well it turns out that TCP/IP Optimizer is indeed the problem. It changed a setting somewhere that rendered me incapable of connecting to EA Online, and I had to use System Restore just to get it back.
     
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