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Solved: Can't open .JPG

Discussion in 'Web & Email' started by StanC, Dec 20, 2012.

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  1. StanC

    StanC Thread Starter

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    Hi Guys

    I used to be able to click on a pic attached to an e-mail and view it. I use Win7. A couple of weeks ago that stopped. I get a message that says something to the effect that I would have to open it in the program that created it.
    The funny thing is, if a pic comes in with a .PNG extension - it will open.
    Any thoughts on how I can get back my ability to open a .JPG?
    StanC
     
  2. Ent

    Ent Trusted Advisor

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  3. StanC

    StanC Thread Starter

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    Hi Ent
    I hate to admit this - but how do I Unzip the file (BTW - should I open it first or save it first?
    I notice that this file will do something to my registry. Is it safe?
    StanC
     
  4. Ent

    Ent Trusted Advisor

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    That file certainly seems to be; it restores the handling of jpeg files to their default settings for windows 7.

    Zip support is built into Windows, so you can just double click the file and open or drag out its contents, as though it were a folder.
     
  5. StanC

    StanC Thread Starter

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    OK Ent
    I opened the zip file after a couple of warnings. I never saw a prompt to "merge".. and got a box with this message:
    "They keys & v alues conatined in C:\user\stanc\appdata\local\temp1_jpeg_fix_w7.zip\jpeg_fix_w7.reg have been succesfully added to the registry".

    What now?
    StanC
     
  6. Ent

    Ent Trusted Advisor

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    That should have reset Window's handling of Jpeg completely. If it hasn't changed anything, I'm not sure what could be wrong.

    Does this only occur for all Jpegs, or only for email attachments?
     
  7. StanC

    StanC Thread Starter

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    As far as I can tell, this problem only occurs for e-mail attachments that have a .jpg extension.
    StanC
     
  8. Ent

    Ent Trusted Advisor

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    In that case I'll ask for it to be moved to the web & email subforum, as it's probably not a problem with the images themselves. Personally I handle all my emails online, so I wouldn't know how to troubleshoot when one of the mail clients starts misbehaving.

    What program do you use to get your email?
     
  9. StanC

    StanC Thread Starter

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    Outlook
     
  10. Ent

    Ent Trusted Advisor

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    What version of Outlook?
     
  11. StanC

    StanC Thread Starter

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    Outlook 2007
     
  12. Ent

    Ent Trusted Advisor

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  13. StanC

    StanC Thread Starter

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    Ent
    Thanks for the time you have spent on this.
    Perhaps the artilce you linked for me will help.
    One way or another - we'll figure it out.
    Merry Christmas
    StanC
     
  14. StanC

    StanC Thread Starter

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    Ent
    The doc you forwarded from an MPV about Temporary Internet Files turned out to be the answer. That file was full.
    I got to it by following the directions in the article - and deleted most of the temp files that were there.
    Now I can open .JPG files.
    Thanks
    StanC
     
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