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Solved: Can't Open Links From Outlook

Discussion in 'Web & Email' started by ehbowen, Apr 25, 2012.

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  1. ehbowen

    ehbowen Thread Starter

    Joined:
    Aug 10, 2009
    Messages:
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    A friend is experiencing difficulty opening links from within emails received in Outlook on her Toshiba Satellite L305 4GB RAM laptop running Windows Vista SP2. When she attempts to click on a link in an Outlook email, she receives the error message, "This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator." If she forwards the email to her Yahoo email account she can open the link from within her browser with no difficulty. However, from Outlook she has to copy and paste the link, which is cumbersome. I have looked into Internet Options and Administrative Tools but haven't found any obvious settings which might be causing the problem. Does anyone have any suggestions?

    Running Microsoft Outlook 2007 SP3 (12.0.6607.1000)

    OS Name Microsoft® Windows Vista™ Home Premium
    Version 6.0.6002 Service Pack 2 Build 6002
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name XXXXX
    System Manufacturer TOSHIBA
    System Model Satellite L305
    System Type x64-based PC
    Processor Intel(R) Core(TM)2 Duo CPU T5800 @ 2.00GHz, 2000 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Version/Date INSYDE 1.90, 6/4/2009
    SMBIOS Version 2.4
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume2
    Locale United States
    Hardware Abstraction Layer Version = "6.0.6002.18005"
    User Name XXXX
    Time Zone Central Daylight Time
    Installed Physical Memory (RAM) 4.00 GB
    Total Physical Memory 3.87 GB
    Available Physical Memory 883 MB
    Total Virtual Memory 7.93 GB
    Available Virtual Memory 4.86 GB
    Page File Space 4.16 GB
    Page File C:\pagefile.sys
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,053
    THIS should take care of it. Click on Fix it.
     
  3. ehbowen

    ehbowen Thread Starter

    Joined:
    Aug 10, 2009
    Messages:
    17
    That did indeed take care of the problem. Thanks very much for your help; it turns out others at her office are having the same problem. Will send the message on to them too.
     
  4. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,053
    You're welcome!
     
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