Solved: Can't open Symantec.com

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subhash

Thread Starter
Joined
Jun 4, 2005
Messages
73
I will really appreciate if someone can help me here. I just can't open www.symantec.com in my web browser. I have tried both with the IE and Firefox but no go. My Norton Antivirus 2003 had the last virus definition update done on Jan. 12, 2007 and since then Liveupdate keeps on failing because it can't go to the site. I have tried restoring to the System Checkpoint of Jan. 13, 2007, still no success.

It is obvious that there was not problem until Jan. 12th but between then and now, something has happened. All the other sites work just fine. I have tried every site on my Favorites/Bookmarks and there is no problem. Only Norton site it can't open. I even did a Disk Cleanup and deleted all the temporary internet files.

I am using Win XP Service Pack 1 on a P4 3 Mhz machine with 1 GB memory and 250 GB HD.

Any help will be greatly appreciated.

Thanks a lot in advance.....

Subhash.
 

subhash

Thread Starter
Joined
Jun 4, 2005
Messages
73
OK. It wouldn't open mcafee site either. However, ewido and grisoft work fine.

So, it appears that something is blocking Norton and Mcafee sites.

How can I fix that ?

Thanks.....
 

Frank4d

Retired Trusted Advisor
Joined
Sep 10, 2006
Messages
9,126
Open a command prompt window and type: ping symantec.com and hit enter. If you see "Reply from 1.1.1.1" or "Reply from 127.0.0.1" or some other address that is not symantec.com, you've been hijacked. In that case, download HijackThis and post a log here.
 

subhash

Thread Starter
Joined
Jun 4, 2005
Messages
73
Frank4d said:
Open a command prompt window and type: ping symantec.com and hit enter. If you see "Reply from 1.1.1.1" or "Reply from 127.0.0.1" or some other address that is not symantec.com, you've been hijacked. In that case, download HijackThis and post a log here.
This is what I get:

Pinging symantec.com [10.0.0.5] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 10.0.0.5:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),


I don't know what this means. Does it still mean that I have been hijacked ?

Thanks.
 

Frank4d

Retired Trusted Advisor
Joined
Sep 10, 2006
Messages
9,126
Probably yes. The 10.0.0.5 IP address looks like "TR/KillAV.HI.2" or similar trojan. Download HijackThis here: http://www.merijn.org/programs.php and install it in a non-temp folder. Run a scan and paste the log file here.

Also click the "report post" icon (red triangle) and request a moderator to move your thread to the Security forum.

Edit: For a workaround, you can edit your C:\Windows\System32\Drivers\etc\hosts file with Notepad and delete all of the lines with "10.0.0.5", save it, exit your browser, then restart your browser. That may let you get to symantec.com... but the problem will come back at next re-boot unless you fix the source of the problem.
 
Joined
May 3, 2006
Messages
22,445
You do realize that that version of Norton is way to old to be effective anymore, correct?
There are plenty of free antivirus programs more effective than Norton Av such as Avira and Avg you would be having better service from anyway.
 

subhash

Thread Starter
Joined
Jun 4, 2005
Messages
73
Thanks Frank4d for the workaround.

Here is HijackThis log:

Logfile of HijackThis v1.99.1
Scan saved at 12:58:33 PM, on 1/28/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\ALCWZRD.EXE
C:\WINDOWS\ALCMTR.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Unlocker\UnlockerAssistant.exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\smss.exe
C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
C:\Program Files\Hotsync.exe
C:\Program Files\QUICKENW\QWDLLS.EXE
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Java\jre1.5.0_07\bin\jucheck.exe
C:\Program Files\Azureus\Azureus.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://in.msn.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: ib6.CBrowserHelper - {1E6CE4CD-161B-4847-B8BF-E2EF72299D69} - C:\WINDOWS\System32\ib15.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Helper Class - {AE1AA4FA-C3A2-4c33-90CD-69DD021A35C8} - C:\WINDOWS\System32\helper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [FlashIcon] C:\Program Files\Generic\USB Card Reader Driver v2.3\FlashIcon.exe
O4 - HKLM\..\Run: [UnlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe"
O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\System32\PSDrvCheck.exe -CheckReg
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Microsoft Windows Session Manager Subsystem] C:\WINDOWS\smss.exe
O4 - HKLM\..\Run: [Microsoft Windows Logon Process] C:\WINDOWS\winlogon.exe
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_5 -reboot 1
O4 - Startup: palmOne Registration.lnk = C:\Program Files\register.exe
O4 - Startup: Shortcut to cffrem.lnk = C:\Family and Friends\cffrem.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Billminder.lnk = C:\Program Files\QUICKENW\BILLMIND.EXE
O4 - Global Startup: DataViz Inc Messenger.lnk = C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
O4 - Global Startup: HotSync Manager.lnk = C:\Program Files\Hotsync.exe
O4 - Global Startup: QuickBooks 2002 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2002.exe
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\QUICKENW\QWDLLS.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O16 - DPF: {2BCDB465-81F9-41CB-832C-8037A4064446} (F5 Networks VPN Manager) - https://myvpn.borland.com/vdesk/terminal/urxvpn.cab#version=5500,0,51230,1
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/15dfdf62f475911bc323/netzip/RdxIE601.cab
O16 - DPF: {6C275925-A1ED-4DD2-9CEE-9823F5FDAA10} (F5 Networks SSLTunnel) - https://myvpn.borland.com/vdesk/terminal/urTermProxy.cab#version=5500,0,60116,2328
O16 - DPF: {9b935470-ad4a-11d5-b63e-00c04faedb18} (Oracle JInitiator 1.1.8.16) -
O16 - DPF: {CC85ACDF-B277-486F-8C70-2C9B2ED2A4E7} (F5 Networks SuperHost Class) - https://myvpn.borland.com/vdesk/terminal/urxshost.cab#version=5500,0,51216,0829
O16 - DPF: {E0FF21FA-B857-45C5-8621-F120A0C17FF2} (F5 Networks Host Control) - https://myvpn.borland.com/vdesk/terminal/urxhost.cab#version=5500,0,51124,1
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Really appreciate your help.....

P.S. Tried sending a message to the Moderators to move this thread to Security, but currently there seems to be some problem with the database. It didn't go through . Tried it twice but try it later again.
 

Frank4d

Retired Trusted Advisor
Joined
Sep 10, 2006
Messages
9,126
Yep. You have PROXYSER-R or TR/KillAV.HI.2 trojan. Per forum rules I can't give instructions how to fix it but the forum's malware removal experts should be with you momentarily.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,933
Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually
  • Instead of Windows loading as normal, the Advanced Options Menu should appear
  • Select the first option, to run Windows in Safe Mode, then press Enter
  • Choose your usual account.
  • Open the extracted SDFix folder and double click RunThis.bat to start the script.
  • Type Y to begin the cleanup process.
  • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to reboot.
  • Press any Key and it will restart the PC.
  • When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
    (Report.txt will also be copied to the clipboard ready for posting back on the forum).
  • Finally paste the contents of the Report.txt back on the forum with a new HijackThis log
 

subhash

Thread Starter
Joined
Jun 4, 2005
Messages
73
Thanks Cookiegal. Here is Report.txt from SDFix:


SDFix: Version 1.63

Sun 01/28/2007 - 15:48:11.20

Microsoft Windows XP [Version 5.1.2600]

Running From: C:\SDFix

Safe Mode:
Checking Services:

Name:

Path:


Restoring Windows Registry Entries
Restoring Default Hosts File


Rebooting...

Normal Mode:
Checking Files:

Below files will be copied to Backups folder then removed:

C:\WINDOWS\smss.exe - Deleted
C:\WINDOWS\system32\drv32dta\tmp.tmp - Deleted
C:\WINDOWS\system32\NeroCheck.exe - Deleted


Folder C:\WINDOWS\system32\drv32dta - Removed

ADS Check:

C:\WINDOWS\system32
No streams found.

Final Check:

Remaining Services:
------------------



Remaining Files:
---------------

Backups Folder: - C:\SDFix\backups\backups.zip


Checking For Files with Hidden Attributes :

C:\NTDETECT.COM
C:\WINDOWS\system32\cdplayer.exe.manifest
C:\WINDOWS\system32\logonui.exe.manifest
C:\WINDOWS\system32\xwxmv.exe
C:\IO.SYS
C:\MSDOS.SYS
C:\pagefile.sys

Finished

Here is the new HijackThis.log:

Logfile of HijackThis v1.99.1
Scan saved at 3:54:10 PM, on 1/28/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\ALCWZRD.EXE
C:\WINDOWS\ALCMTR.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Unlocker\UnlockerAssistant.exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
C:\Program Files\Hotsync.exe
C:\Program Files\QUICKENW\QWDLLS.EXE
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://in.msn.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Helper Class - {AE1AA4FA-C3A2-4c33-90CD-69DD021A35C8} - C:\WINDOWS\System32\helper.dll (file missing)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [FlashIcon] C:\Program Files\Generic\USB Card Reader Driver v2.3\FlashIcon.exe
O4 - HKLM\..\Run: [UnlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe"
O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\System32\PSDrvCheck.exe -CheckReg
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_5 -reboot 1
O4 - Startup: palmOne Registration.lnk = C:\Program Files\register.exe
O4 - Startup: Shortcut to cffrem.lnk = C:\Family and Friends\cffrem.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Billminder.lnk = C:\Program Files\QUICKENW\BILLMIND.EXE
O4 - Global Startup: DataViz Inc Messenger.lnk = C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
O4 - Global Startup: HotSync Manager.lnk = C:\Program Files\Hotsync.exe
O4 - Global Startup: QuickBooks 2002 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2002.exe
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\QUICKENW\QWDLLS.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O16 - DPF: {2BCDB465-81F9-41CB-832C-8037A4064446} (F5 Networks VPN Manager) - https://myvpn.borland.com/vdesk/terminal/urxvpn.cab#version=5500,0,51230,1
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/15dfdf62f475911bc323/netzip/RdxIE601.cab
O16 - DPF: {6C275925-A1ED-4DD2-9CEE-9823F5FDAA10} (F5 Networks SSLTunnel) - https://myvpn.borland.com/vdesk/terminal/urTermProxy.cab#version=5500,0,60116,2328
O16 - DPF: {9b935470-ad4a-11d5-b63e-00c04faedb18} (Oracle JInitiator 1.1.8.16) -
O16 - DPF: {CC85ACDF-B277-486F-8C70-2C9B2ED2A4E7} (F5 Networks SuperHost Class) - https://myvpn.borland.com/vdesk/terminal/urxshost.cab#version=5500,0,51216,0829
O16 - DPF: {E0FF21FA-B857-45C5-8621-F120A0C17FF2} (F5 Networks Host Control) - https://myvpn.borland.com/vdesk/terminal/urxhost.cab#version=5500,0,51124,1
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Anything else I am supposed to do ?

Thanks again.....
 

Frank4d

Retired Trusted Advisor
Joined
Sep 10, 2006
Messages
9,126
Reboot (cold reboot from power off) and see if symantec.com and mcafee.com both work.
 

subhash

Thread Starter
Joined
Jun 4, 2005
Messages
73
I also got Norton Antivirus message when rebooting in Normal Mode:

Norton Antivirus has detected and removed a virus from your computer.

File: C:\WINDOWS\SYSTEM32\helper.dll
Virus Name: Backdoor.trojan

Files was deleted.
 

subhash

Thread Starter
Joined
Jun 4, 2005
Messages
73
Frank4d said:
Reboot (cold reboot from power off) and see if symantec.com and mcafee.com both work.
Yes, they do work now.

Am I done ? If yes, thanks a million. You guys are sooooooooooooo good. I really appreciate.

Subhash.
 
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