1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Can't play CD's or DVD's on my Gateway laptop

Discussion in 'Multimedia' started by DANIELLEW, Aug 14, 2010.

Thread Status:
Not open for further replies.
Advertisement
  1. DANIELLEW

    DANIELLEW Account Closed Thread Starter

    Joined:
    Aug 7, 2010
    Messages:
    25
    I have a Gateway laptop and I am running Windows XP, and I am unable to play DVD's or CD's on it. I recently hooked it up to my T.V using a SVGA cable and was wondering if maybe this could be the reason. I might have accidently changed something.

    When the disc is put it i can hear it start up and start to run but nothing happens. Could this have something to do with my ATI Catalyst (R) Control? Is this a driver? I believe it to be the cause, but really don't know.

    Thank you
     
  2. leroys1000

    leroys1000 Banned

    Joined:
    Aug 15, 2007
    Messages:
    6,319
    Can you go to "my computer" and double click the drive and get it to run.
    If so,it is autostart that is probably disabled.
     
  3. DANIELLEW

    DANIELLEW Account Closed Thread Starter

    Joined:
    Aug 7, 2010
    Messages:
    25
    I'm not sure what you mean. I went to "my computer" and all i see is "shared documents", "owners documents", "local disk (c:)", and "local disk (d:).

    Where can i find this "autostart setting" which you speak? Would this be located in ATI Control panel? Or could this have to do with the 3rd one down from "my computer" called "set program access and defaults"?



    Thanks
     
  4. leroys1000

    leroys1000 Banned

    Joined:
    Aug 15, 2007
    Messages:
    6,319
    ATI software is for the video card.
    If your CD/DVD drive is not showing in my computer,then
    it has a problem and is not being detected for some reason.
    Right click "my computer" and click properties.
    Click the hardware tab then the device manager button.
    There should be a listing for cdrom drives.
    If it is there click the + to expand the listing.
    If the drive shows there,right click on it and click uninstall.
    Then restart the computer so it will be redected.
    If the drive is not listed or does not work after
    uninstall and redetection,there is a problem with the drive.
     
  5. DANIELLEW

    DANIELLEW Account Closed Thread Starter

    Joined:
    Aug 7, 2010
    Messages:
    25
    Okay i followed your steps and did find the drive. PHILIPS DVD+RW SDVD8820. Do i really want to Uninstall it? What programs or functions might this affect. Sorry i get a little nervous when performing tasks like this. My laptop is very precious to me lol. If you say it's okay i will proceed.

    Thanks
     
  6. leroys1000

    leroys1000 Banned

    Joined:
    Aug 15, 2007
    Messages:
    6,319
    The uninstall will only be temporary.
    Make sure there is no disk in the drive.
    That's not critical,but sometimes a disk can hang the drive.
    As soon as the computer is restarted,windows will redetect
    it and reinstall the drivers.
    Hopefully it will show up in my computer afterwards.
    It is possible that what you were doing could have corrupted
    or hung the driver.
    If so this will correct that.
     
  7. DANIELLEW

    DANIELLEW Account Closed Thread Starter

    Joined:
    Aug 7, 2010
    Messages:
    25
    I uninstalled it. Didn't seem to do much as far as showing progress that it was being uninstalled, but it did seem to disappear from the list under "device manager". Anyway i turned off my computer by using the "restart" instead of the "turn off" not sure if that matters.

    It still is not showing up under "my computer" but does appear to be back in the "device manager". I did however have a disk in even tho you said not to. Ooops. Should i take the disk out and try again?

    Also i right clicked on the drivr under "device manager" then properties and saw this message: Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
    Click Troubleshoot to start the troubleshooter for this device.
     
  8. Hughv

    Hughv

    Joined:
    Jul 22, 2006
    Messages:
    8,450
    Remove the CD and try the uninstall again.
    If it's still not detected, give us the full model number of your laptop, or go to the Gateway site and look for a driver, although it shouldn't really be necessary.
     
  9. DANIELLEW

    DANIELLEW Account Closed Thread Starter

    Joined:
    Aug 7, 2010
    Messages:
    25
    Okay i took the disk out and tryed again. Several times actually. Still not working. I did use the "Add Hardware Wizard" after uninstalling and down in the left hand corner got several messages: "New hardware found", and "A problem occurred during instillation the hardware may not work properly". Is it being detected, and if so is it corrupted?

    Can i just uninstall it and get a new download. I looked on gateway but didn't see one. I believe i saw the same program PHILIPS DVD+RW SDVD8820 on a Google search Dell site i believe. Would this fix it?

    Thank you
     
  10. Hughv

    Hughv

    Joined:
    Jul 22, 2006
    Messages:
    8,450
    Can't help without the model number, which is why I asked for it.
    Your drive may well be dead as it shouldn't need any drivers.
     
  11. DANIELLEW

    DANIELLEW Account Closed Thread Starter

    Joined:
    Aug 7, 2010
    Messages:
    25
    Sorry forgot. Model MX6447.

    Model # MA3.....I hope that's right.
     
  12. DANIELLEW

    DANIELLEW Account Closed Thread Starter

    Joined:
    Aug 7, 2010
    Messages:
    25
    Thank you both for your help. You pointed me in the right direction. I would have never looked where you told me to. I searched for the error code and then found the following tool. It fixed it in 5 minutes. I put the link here for others with similar problems. There were several things wrong. 1) Class filter drivers corrupted. 2)Device wasnt working properly duh. 3) Media wasn't readable. So it was corrupted.

    Thanks again were a big help. You got me where i was able to fix it. Thanks



    http://support.microsoft.com/gp/cd_dvd_drive_problems
     
  13. lordsmurf

    lordsmurf

    Joined:
    Apr 23, 2009
    Messages:
    1,156
  14. DANIELLEW

    DANIELLEW Account Closed Thread Starter

    Joined:
    Aug 7, 2010
    Messages:
    25
    Well everything is working fine now. The tool from Microsoft worked great. Now if i just knew how it became corrupted. I'm not sure, but i recently got a USB Flash Drive from Toshiba with an update for my T.V which i did plug in to my laptop. I didn't do any uploading or anything tho. I guess we'll never know what caused it. Thanks again.
     
  15. Hughv

    Hughv

    Joined:
    Jul 22, 2006
    Messages:
    8,450
    This problem is often caused by having multiple burning programs.
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/943140

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice