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Solved: Can't print using network printer any more

Discussion in 'Networking' started by Zenmoonflower, May 28, 2007.

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  1. Zenmoonflower

    Zenmoonflower Thread Starter

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    Apr 28, 2007
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    I use my NEC Versa E6200 laptop at the office. We use a network printer, HP LaserJet 1010, to print documents. I don't know if it's because of my newly installed Norton 360, or the fact that another person on this forum asked me to uncheck some start-up programs, but now I can't print from my computer, even though the folder shows that the printer is selected. How do I get my computer to be able to print again?
     
  2. bonk

    bonk Banned

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    Howdy,

    What programs did you stop on start-up?
     
  3. Skydawg

    Skydawg

    Joined:
    May 27, 2007
    Messages:
    205
    Look in your system logs, are there any print errors in there? Did you uninstall and reinstall the printer? Does it even try to print, as in if you look at the queue, is there a number in there and then it errors out? Did they change the IP address or the port of the printer and not tell you? Lots of things could cause this.
     
  4. Zenmoonflower

    Zenmoonflower Thread Starter

    Joined:
    Apr 28, 2007
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    Ok, it's solved. My Norton 360 caused it. When I changed to a different antivirus program, my computer could print again. Thanks anyway.
     
  5. JohnWill

    JohnWill Retired Moderator

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    You can mark your own threads solved using the thread tools at the upper right of the screen.© :)
     
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