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Solved: Can't remove Ad-Aware to reinstall: error 1921

Discussion in 'General Security' started by Elmochar1, Mar 13, 2009.

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  1. Elmochar1

    Elmochar1 Thread Starter

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    When I run Ad-aware I get a box saying "not more than one instance of this program can be runmimg at one time, then I get error 1814. When trying to remove Ad-aware I get error 1921.
    In searching the web, the proscribed solution is to go to service.msc and switch the Lavasoft Ad-aware staus to "stop" ftom "started", however, on my computer it shows as "starting" and can't be changed to either stop or started. What can I do to change the status. or is there any other way to remove Ad-aware?
     
  2. blues_harp28

    blues_harp28 Trusted Advisor

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    Hi and welcome.
    Check in Task Manager and stop it from running.
    Ctrl-Alt-Delete.
    Then uninstall from Add-remove programs.
     
  3. Elmochar1

    Elmochar1 Thread Starter

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    Did all that. Even removed Ad-aware.exe from Task manager. Still won't uninstall from Add/remove. It seems to hinge on the services.msc "starting" status.
     
  4. golferbob

    golferbob

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  5. blues_harp28

    blues_harp28 Trusted Advisor

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  6. Kenny94

    Kenny94 Banned

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    Is it Ad-Aware 2007?
     
  7. Elmochar1

    Elmochar1 Thread Starter

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    It's 2008. Tried to install the Anniversary edition ver it and came up with the same error .
     
  8. Elmochar1

    Elmochar1 Thread Starter

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    Did that last night.
     
  9. blues_harp28

    blues_harp28 Trusted Advisor

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    Check msconfig.
    Start>run>type
    msconfig
    Click on Services>click Hide Microsoft Services.
    Stop AdAware from running.

    Make no other changes in Services.
    Restart your Pc.

    Then try and uninstall.
     
  10. Elmochar1

    Elmochar1 Thread Starter

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    Can't find Hide Microsoft Services. Under In the services config stuff under services the first item in Lavasoft Ad-aware service, then unknown for manufacturer andthe start pe.. instead of running lke all the other services. please advise.
     
  11. blues_harp28

    blues_harp28 Trusted Advisor

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    What system are you using?
    Xp - Vista?
    Disable Lavasoft AdAware.

    'then unknown for manufacturer andthe start pe.'!!!
    Whatever they are..leave them there.
     
  12. Elmochar1

    Elmochar1 Thread Starter

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    XP. Just uncheck the box and restart?
     
  13. Elmochar1

    Elmochar1 Thread Starter

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    Will that just allow me to uninstall?
     
  14. blues_harp28

    blues_harp28 Trusted Advisor

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    It will stop it from running and hopefully you can uninstall AdAware.
     
  15. Elmochar1

    Elmochar1 Thread Starter

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    Fingers crossed. Thanks a lot for the input. Signing off, reboting.
     
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