1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Can't turn on sound on HP laptop

Discussion in 'Hardware' started by hansmax, Dec 19, 2010.

Thread Status:
Not open for further replies.
Advertisement
  1. hansmax

    hansmax Thread Starter

    Joined:
    Nov 26, 2002
    Messages:
    690
    The sound on my HP dv-2045 laptop does not turn on and off using the keyboard touch sensitive switch. When I press the switch, the sound icon in the system tray shows that the sound is being muted, then unmuted, etc. The sound through the headphone jack works. I tried uninstalling the sound card and restarting the laptop, whence it reinstalled, No sound. I tried another suggestion involving removing the battery, holding the on button, then reinstalling the battery and turning it back on. No sound. Sound in the control panel looks OK. Any further ideas?
     
  2. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,245
    First Name:
    Cody
    So what is the current status with the sound?

    Do you have no sound whatsoever? Are you trying to make the "touch sensitive switch" work?
     
  3. hansmax

    hansmax Thread Starter

    Joined:
    Nov 26, 2002
    Messages:
    690
    Sorry, I was unclear. The sound through the speakers does not work. The touch sensitive button will not change from orange to white, although, as I said above, the sound icon in the system tray indicates that the sound is being turned off and on when the button is pressed. Sound through the headphones works.
     
  4. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,245
    First Name:
    Cody
    Click Start

    In the search bar type devmgmt.msc and hit Enter

    Click the + next to the pane Sound, Video and Game Controllers so it expands, showing all installed hardware.

    Take a screenshot of this window and attach the file in your next post.

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
     
  5. hansmax

    hansmax Thread Starter

    Joined:
    Nov 26, 2002
    Messages:
    690
    Not sure if it attached. I'll see. OK, it worked. I used the Win7 Snipping tool, which cuts out a step or two.
     

    Attached Files:

    • PS.JPG
      PS.JPG
      File size:
      60.7 KB
      Views:
      126
  6. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,245
    First Name:
    Cody
    It looks to me like everything should be in working order there.

    Just in case, HERE are the audio drivers for the HP dv-2045 running Windows 7 (64-bit).

    Download, install, reboot, and test out the speakers.

     
  7. hansmax

    hansmax Thread Starter

    Joined:
    Nov 26, 2002
    Messages:
    690
    Ok, thanks for taking the time to answer, TheShooter93. I will work on that.
     
  8. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,245
    First Name:
    Cody
    Sounds good, let me know what's up when you're finished. :)
     
  9. hansmax

    hansmax Thread Starter

    Joined:
    Nov 26, 2002
    Messages:
    690
    I found a post elsewhere saying it might be due to a Windows Update, and recommended an earlier sound driver. I tried that and it worked. It appeared to be an earlier driver than the one in your link, but either way, it's working now. Thanks again, TheShooter93, for taking the time to respond and pointing me in the right direction.
     
  10. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,245
    First Name:
    Cody
    Glad everything worked out. :)
     
  11. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/969480

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice