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Solved: Can't update Internet Explorer???

Discussion in 'Web & Email' started by radar2ooo, Jul 8, 2015.

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  1. radar2ooo

    radar2ooo Thread Starter

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    I'm trying to update a family members laptop from Internet Explorer 8 to IE 11. What ever I try and do, it will not revert to the new IE version.

    Here are some details:

    Sony Vaio laptop running Windows 7 home premium. Service Pack 1. 64 bit operating system.

    All updates have been successfully installed.

    In Windows update, IE shows that it has successfully installed, but when I launch IE it still shows up as IE 8.

    I have ensured that all necessary updates for IE 11 have been successfully installed.

    Any suggestions on how I can fix this issue would be greatly appreciated.

    Cheers!
     
  2. radar2ooo

    radar2ooo Thread Starter

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    I should also add that IE 9 and 10 won't properly install either. Always opens up as IE 8.

    Cheers!
     
  3. dvk01

    dvk01 Moderator Malware Specialist

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    Where does it show IE8 still
    Some manufacturers or ISP install a customised/branded version of IE to a computer with a title at top of page saying IE8 supplied by Sony for example.
    Updating to IE 11 does not remove that branding but it will have been updated

    if you select tools/about IE exactly what does it say

    If it is just the branding that can be removed easily, but see exactly what it says in the about IE pop up from tools and we can go from there
     
    Last edited: Jul 9, 2015
  4. radar2ooo

    radar2ooo Thread Starter

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    Thanks for the response Dvk01.

    I can confirm that it is indeed IE8.

    Under the about IE it states the following:

    Version: 8.0.7601.17514. 64-bit Edition
     
  5. flavallee

    flavallee Trusted Advisor

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  6. radar2ooo

    radar2ooo Thread Starter

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    Thanks for your response flavallee.

    I'm pretty sure I've tried this download from this exact link, but will try again.

    Cheers!
     
  7. flavallee

    flavallee Trusted Advisor

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    Personally, I'm stumped as to why you can't get IE8 to upgrade to IE11. :confused:

    I've never had a problem doing that in any Windows 7 32-bit/64-bit computer.

    -----------------------------------------------------------
     
  8. radar2ooo

    radar2ooo Thread Starter

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    It's installing as I type this message...on my tablet.

    It's at the very end. Let's see what happens...
     
  9. radar2ooo

    radar2ooo Thread Starter

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    ...it just restarted. And again it's showing up as IE8.

    I don't get it...this has never happened to me before either on my personal laptop.

    Any other suggestions from the community would greatly be appreciated.

    Cheers!
     
  10. flavallee

    flavallee Trusted Advisor

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    After it installs, the computer should restart and configure Windows.

    If it now shows IE11, do a "check for updates". There should be one or more updates that'll update it to version 11.0.20.
     

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  11. flavallee

    flavallee Trusted Advisor

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    :( :confused:
     
  12. radar2ooo

    radar2ooo Thread Starter

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    After the install, it did not restart the computer. Instead it said that it would restart IE. After that it just goes to the IE8 home page. I did not even get that IE11 about IE page that you posted as an example.

    Grrrrr....
     
  13. radar2ooo

    radar2ooo Thread Starter

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    Also wanted to point out that on the about IE8 page, it states that the Update Version is 0.

    There is no option here to check for updates either.
     
  14. flavallee

    flavallee Trusted Advisor

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    Internet Explorer is part of and is integrated into Windows.

    Whenever you upgrade it or install security updates for it, it should restart the computer and go through the configuring process.

    I'm not there, so I don't know what else to advise you.

    I'm beginning to wonder if the Windows 7 operating system is damaged or infected or both.

    -----------------------------------------------------------
     
  15. radar2ooo

    radar2ooo Thread Starter

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    Thanks for your support and effort flavallee. Much appreciated.

    Any other suggestions would greatly be appreciated.

    Cheers!
     
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