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[SOLVED] Cd drive not working !!!

Discussion in 'Windows XP' started by EDD32, Apr 11, 2004.

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  1. EDD32

    EDD32 Thread Starter

    Joined:
    May 15, 2003
    Messages:
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    hi there,

    i tried installing Roxio Easy Cd creator with an XP update but it didnt work properly so i decided to uninstall it. after that my DVD rom and Cd writer are not working no longer. under device manager the 2 drives are listed as 'yellow exclaimation marks' and in properties it reads ;

    'Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19).'

    i uninstalled and re-installed but same thing happens.

    wats wrong here and how can i fix this ....?

    thanks
    :D
     
  2. A Hawk

    A Hawk

    Joined:
    Feb 11, 2003
    Messages:
    882
    You may need to unistall and reinstall the drivers and software for these devices. :)
     
  3. gaftop1

    gaftop1

    Joined:
    Jul 20, 2003
    Messages:
    823
    shutdown, unplug power, disconnect both drives, restart.
    shutdown, unplug power. reconnect drives.
    restart let windows recognize the drives.
    worked for me
     
  4. Firah

    Firah

    Joined:
    Apr 22, 2003
    Messages:
    765
    Also, see if THIS MSKB article will resolve the problem.
     
  5. JohnWill

    JohnWill Retired Moderator

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  6. old_bob

    old_bob

    Joined:
    Apr 14, 2004
    Messages:
    1
    JohnWill had the answer for me -- same problem using win2k professional ..
    use the directions - export the key -- then modify as suggested.. I had to click around a lot to get the view in regedt32 that I needed to delete the low_filter and High filter keys as stated in the article - but i finally found them.. did not even have to re-boot. THX JW
     
  7. stars1234

    stars1234

    Joined:
    Aug 6, 2003
    Messages:
    53
    Glad you got it solved.

    WinXP & 2000 are a bit quirky when you move drives around, be they HDDs or Optical. The OSes are set up to retain the drive letters and this can make a mess when adding or taking out drives. If lucky you can get by with changing some BIOS settings so there is a rewrite to the location of the drives. If that doesn't work, you could even have to reflash the BIOS to clear where Windows stores the drive assignments.

    I'm glad it was simple. That's great news.

    a new, Bob
     
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