[SOLVED] Cd drive not working !!!

hi there,

i tried installing Roxio Easy Cd creator with an XP update but it didnt work properly so i decided to uninstall it. after that my DVD rom and Cd writer are not working no longer. under device manager the 2 drives are listed as 'yellow exclaimation marks' and in properties it reads ;

'Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19).'

i uninstalled and re-installed but same thing happens.

wats wrong here and how can i fix this ....?

thanks

 

You may need to unistall and reinstall the drivers and software for these devices.

 

shutdown, unplug power, disconnect both drives, restart.
shutdown, unplug power. reconnect drives.
restart let windows recognize the drives.
worked for me

 

Also, see if THIS MSKB article will resolve the problem.

 

MS-KB Q314060 details the correction for this issue.

 

JohnWill had the answer for me -- same problem using win2k professional ..
use the directions - export the key -- then modify as suggested.. I had to click around a lot to get the view in regedt32 that I needed to delete the low_filter and High filter keys as stated in the article - but i finally found them.. did not even have to re-boot. THX JW

 

Glad you got it solved.

WinXP & 2000 are a bit quirky when you move drives around, be they HDDs or Optical. The OSes are set up to retain the drive letters and this can make a mess when adding or taking out drives. If lucky you can get by with changing some BIOS settings so there is a rewrite to the location of the drives. If that doesn't work, you could even have to reflash the BIOS to clear where Windows stores the drive assignments.

I'm glad it was simple. That's great news.

a new, Bob