1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: CD Drive Problem

Discussion in 'Hardware' started by cv10pin, Apr 12, 2015.

Thread Status:
Not open for further replies.
Advertisement
  1. cv10pin

    cv10pin Thread Starter

    Joined:
    Oct 14, 2003
    Messages:
    51
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i3-2130 CPU @ 3.40GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 6013 Mb
    Graphics Card: Intel(R) HD Graphics, -1988 Mb
    Hard Drives: C: Total - 931641 MB, Free - 870078 MB;
    Motherboard: Dell Inc., 0XR1GT
    Antivirus: ESET Smart Security 8.0, Updated and Enabled

    I had a CD Disc explode in the CD Drive. I cleaned the remains of the CD, but now the CD door is open and when I insert a CD the drive accepts it and then opens. I checked the device out in Device Manager and it shows it is OK. Would appreciate any help you can provide.

    Charlie
     
  2. renegade600

    renegade600

    Joined:
    Jun 22, 2006
    Messages:
    360
    sounds like you still may have pieces inside the drive.
     
  3. cv10pin

    cv10pin Thread Starter

    Joined:
    Oct 14, 2003
    Messages:
    51
    Dan

    I'm pretty sure that is the problem. I have tried to clean it out, but will have to open it up and check it out. Thanks for the reply.

    Charlie
     
  4. managed

    managed Trusted Advisor Spam Fighter

    Joined:
    May 24, 2003
    Messages:
    13,222
    First Name:
    Allan
    They are very cheap these days if you do need a new one.
     
  5. cv10pin

    cv10pin Thread Starter

    Joined:
    Oct 14, 2003
    Messages:
    51
    Allan,

    I will see how it goes, thanks for the info.

    Charlie
     
  6. valis

    valis Moderator

    Joined:
    Sep 24, 2004
    Messages:
    77,792
    gotta ask, what's the speed of that drive? Only time I've seen that happen was when I was goofing off with a router (wood variety).
     
  7. cv10pin

    cv10pin Thread Starter

    Joined:
    Oct 14, 2003
    Messages:
    51
    It is a 16X CD/DVD.

    Charlie
     
  8. valis

    valis Moderator

    Joined:
    Sep 24, 2004
    Messages:
    77,792
    That would be just a bad disc, then.
     
  9. cv10pin

    cv10pin Thread Starter

    Joined:
    Oct 14, 2003
    Messages:
    51
    I looked at my paperwork and I have a warranty on the PC that includes the hardware. I called Dell and they had me do a online diagnostics. Based on that they informed me that the drive is covered and will be replaced by Dell. Based on that I will mark this thread as solved.

    Charlie
     
  10. managed

    managed Trusted Advisor Spam Fighter

    Joined:
    May 24, 2003
    Messages:
    13,222
    First Name:
    Allan
    Glad to see it will not cost you anything.
     
  11. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1146488

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice