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Solved: CD/DVD drive causing blue screen of death

Discussion in 'Multimedia' started by 2talll, Mar 7, 2006.

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  1. 2talll

    2talll Thread Starter

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    When I try using the drive to import music off a CD or to play a DVD after a few minutes the system crashed. Any ideas why?
     
  2. etaf

    etaf Moderator

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    do you get the stop code and any filenames on the bluescreen.
    as a guess it maybe a video driver, however, would be good to know the errors above
     
  3. 2talll

    2talll Thread Starter

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    Can't read what the screen says before the computer shuts off. Would reading the technical info that it puts in the temp folder following the shut down be of any help? I can check that tonight- I'm off to work.
     
  4. etaf

    etaf Moderator

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    does it reboot - theres a setting to alter that.

    goto
    control panel>
    system>
    advanced tab>
    startup and recovery - settings>
    under the title - system failure
    untick - automatically restart
     
  5. 2talll

    2talll Thread Starter

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    OK, I'll fix that and when it happens again, I'll see what it says. Thanks
     
  6. etaf

    etaf Moderator

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    you need to set that condition up before it happens - so instead of flashing a blue screen and then rebooting, it will stop with just the blue screen displayed and then you need to manually reboot/switch off
     
  7. 2talll

    2talll Thread Starter

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    Yeah, I know. I already changed it so when I'm messing around with CDs tonight I'll see if it happens again.

    This mght sound like a dumb question, but if it's the video driver itself wouldn't the same thing happen when I am burning DVDs? I can burn them fine- it's only when the DVD info is being transferred to my hard drive or played and when the CD's songs are being imported. Not to smart when it comes to the inside of the computer.
     
  8. etaf

    etaf Moderator

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    it was just a guess - we should know more on the stop code and hopefully a filename
     
  9. 2talll

    2talll Thread Starter

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    Ok, it just happened again. I was trying to back up a DVD for my brother and while DVDShrink was doing tha analizing it crashed.

    Here's what the blue screen said:
    A problem has occured..........windows shut down to prevent damage.........

    DRIVE_IQRL_NOT_LESS_OR_EQUAL

    Tech info:
    STOP: 0x000000D1 (0x0000000c, 0x0000000z, 0x00000000, 0xf7e32424)

    smwdm.sys- address F7E32424
    base at F7E1A000
    datestamp 3f5f6eba

    I have the system data from the temp file saved but I can't upload it- it's too big to attach.

    Any ideas? Thanks
     
  10. etaf

    etaf Moderator

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  11. 2talll

    2talll Thread Starter

    Joined:
    Apr 30, 2004
    Messages:
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    -------------------------------------------------------

    OS Information:
    PropertyValue
    OS Name Microsoft Windows XP Home Edition|C:\WINDOWS|\Device\Harddisk0\Partition1
    Service Pack 2.0
    OS Manufacturer Microsoft Corporation
    Windows Directory C:\WINDOWS


    Processor:
    PropertyValue
    Current Clock Speed 1596
    Description x86 Family 15 Model 2 Stepping 9
    Manufacturer GenuineIntel
    Name Mobile Intel(R) Pentium(R) 4 CPU 2.80GHz


    Memory (RAM):
    PropertyValue
    Bank Label Bank 0
    Capacity 268435456

    Bank Label Bank 0
    Capacity 268435456

    Total Memory Deteced in Hardware: ~512 MB
    Memory Reported to Operating System: 511MB

    Disk Drives:
    PropertyValue
    Description Disk drive
    Manufacturer (Standard disk drives)
    Model IC25N080ATMR04-0
    Media Type Fixed hard disk media
    Size 80023749120 (~75 GB)
    Number of Partitions 1

    Description Disk drive
    Manufacturer (Standard disk drives)
    Model WDC WD16 00BB-22GUA0 USB Device
    Media Type Fixed hard disk media
    Size 160039272960 (~149 GB)
    Number of Partitions 1


    Installed Printers:
    PropertyValue
    Name Macromedia FlashPaper
    Port Name FlashPaper2PrinterPort
    Default True
    Driver Name FlashPaper2 Driver


    Motherboard:
    PropertyValue
    Manufacturer Hewlett-Packard
    Model
    Name Base Board
    Part Number
    Product 0898
    Serial Number þþþþþþþþþþABCDEF
    Version 31.45


    BIOS:
    PropertyValue
    Manufacturer Hewlett-Packard
    Name Ver 1.00PARTTBL
    Release Date 20050406000000.000000+000
    Version PTLTD - 6040000


    Monitor:
    PropertyValue
    Description Default Monitor
    Name Default Monitor
    Screen Height 800
    Screen Width 1280


    Keyboard:
    PropertyValue
    Description Standard 101/102-Key or Microsoft Natural PS/2 Keyboard


    Pointing Device:
    PropertyValue
    Manufacturer Alps Electric
    Name Alps Pointing-device

    Manufacturer (Standard system devices)
    Name USB Human Interface Device


    Sound Card:
    PropertyValue
    Manufacturer Analog Devices, Inc.
    Description SoundMAX Integrated Digital Audio
    Device ID PCI\VEN_1002&DEV_4341&SUBSYS_006B103C&REV_00\3&61AAA01&0&A5


    Video Card:
    PropertyValue
    Adapter Compatibility ATI Technologies Inc.
    Adapter RAM 67108864
    Description MOBILITY RADEON 9200
    Installed Display Drivers ati2dvag.dll
    Driver Version 5.2.3790.2
    Driver Date 10/8/2003 3:41:00 AM
    Video Mode Description 1280 x 800 x 4294967296 colors


    DirectX Installation:
    PropertyValue
    Version 6.03.01.0148


    Modem:
    PropertyValue
    Model Agere Systems AC'97 Modem
    Name Agere Systems AC'97 Modem


    Network Adapters:
    PropertyValue
    Description Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
    Description 1394 Net Adapter
    Description RAS Async Adapter
    Description Packet Scheduler Miniport
    Description WAN Miniport (L2TP)
    Description WAN Miniport (PPTP)
    Description WAN Miniport (PPPOE)
    Description Direct Parallel
    Description WAN Miniport (IP)
    Description WAN (PPP/SLIP) Interface
    Description Packet Scheduler Miniport
    Description Broadcom 54g MaxPerformance 802.11g - Packet Scheduler Miniport
    Description Packet Scheduler Miniport
    Description WAN Miniport (ATW)
    Description 1394 Net Adapter

    External Ports:
    PropertyValue

    Expansion Slots:
    PropertyValue
    Slot Designation PCI Slot J29
    Slot Designation PCI Slot J30
    -------------------------------------------------------
     
  12. 2talll

    2talll Thread Starter

    Joined:
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    Messages:
    417
    Maybe this is a dumb question, but could the RealPlayer upgrade I downloaded a while back be the cause of this? Would it be easier to uninstall RealPlayer than to deal with trying to fix the sound driver? Just a thought
     
  13. etaf

    etaf Moderator

    Joined:
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    Messages:
    64,847
    First Name:
    Wayne
    maybe.. but the corruption may already have taken place...

    as its an HP - it would be better to get the sound driver off there website - they are quite good at having drivers on there site

    so model of HP PC
    and windows version XP, win98 ???
     
  14. 2talll

    2talll Thread Starter

    Joined:
    Apr 30, 2004
    Messages:
    417
    Here's the info from the service tag:
    zx5000
    windows xp home edition
    s/n CND4032QXJ
    p/n DS4724#ABA

    Then there's a little tag saying ZX5070us
     
  15. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,847
    First Name:
    Wayne
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