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Solved: CD/DVD drives not working (2)

Discussion in 'Hardware' started by paulgold, Dec 2, 2011.

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  1. paulgold

    paulgold Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz, Intel64 Family 6 Model 26 Stepping 5
    Processor Count: 8
    RAM: 24567 Mb
    Graphics Card: AMD Radeon HD 6800 Series, 1024 Mb X 2
    Hard Drives: C: Total - 1907726 MB, Free - 1626714 MB; D: Total - 286173 MB, Free - 87257 MB; E: Total - 476936 MB, Free - 139132 MB; F: Total - 476937 MB, Free - 85225 MB;
    Motherboard: ASUSTeK Computer INC., Rampage III Extreme
    Antivirus: GFI Software VIPRE, Updated and Enabled

    I have two CD/DVD drives:
    HL-DT-ST BD-RE BH12LS35 SCSI
    TSST Corp CD/DVDW SH-S183L ATA
    They are both showing in "Device Manager" but with a yellow exclamation error mark. They do NOT show in "My Computer"
    I have tried uninstalling them and letting the system find them but still the same error marks. I tried updating the drivers on both but the systems says they are the latest drivers.
    I'd appreciate your opinion and/or help.
    Thanks in advance.
     
  2. Triple6

    Triple6 Moderator

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    Rob
  3. paulgold

    paulgold Thread Starter

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    Thank you VERY much for your QUICK and accurate response. I tried the MS "Fix it" utility without success but was able to fix the problem with the MS KB through RegEdit. I'd like to buy you a beer! Do you have a PayPal account?
    Paul
     
  4. Triple6

    Triple6 Moderator

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    LOL, glad you found the solution, thanks is simply enough (y)
     
  5. paulgold

    paulgold Thread Starter

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    Hi Triple6,
    I thought I'd solved the problem. However while the drives show up in "My Computer" they do not recognize any disks put in them. Also one additional disk shows up that when clicked plays "cda" files of an album (BeeGees) I'd burned some months ago. I'm lost. I tried the MS "Fix it" program again but no joy. Any ideas?
    Paul
     
  6. Triple6

    Triple6 Moderator

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  7. paulgold

    paulgold Thread Starter

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    I tried the link you sent but it didn't fix it. The problem seems to be this "third" ghost drive(shows up in "My Computer") that mimics one of the genuine drives and when clicked opens up all these BeeGees .cda items. I've tried to remove it through "Disk Management" It doesn't show up in "Device Manager" but is still there in "Disk Mgr" I've tried changing the drive letters but the problem remains and neither of the genuine drives will recognize or play a disk. That about comes to the end of my limited tech knowledge. I tried Googling every possible combination of description of the problem and keep coming up with a blank. Any other thoughts? Thanks.
     
  8. Triple6

    Triple6 Moderator

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    You probably have virtual CD\DVD drive software installed, you probably have to uninstall it.
     
  9. paulgold

    paulgold Thread Starter

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    Where should I go to look for a virtual CD/DVD drive on my computer? I don't recall ever installing one.
     
  10. Triple6

    Triple6 Moderator

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    Whats the name of the third ghost CD drive? You may have to go to Device Manager to see it, might also list a manufacturer.
     
  11. paulgold

    paulgold Thread Starter

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    That's the weird thing! It doesn't show in Device Mgr. but does show in My Computer and Disk Management. It seems that it mimics either of the genuine CD/DVD disk drives but when clicked on plays these .cda files.
     
  12. Triple6

    Triple6 Moderator

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    In My Computer, can you right click on the drive and view its properties?
     
  13. paulgold

    paulgold Thread Starter

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    Yes. It shows up as the HL-DT-ST BD-RE BH12LS35 SCSI. However when clicked on play, it plays the aforementioned .cda files.
     
  14. Triple6

    Triple6 Moderator

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    Well it can be deleted via the registry:

    Start -> Run/Search - > Type REGEDIT and press Enter. Navigate to the HKEY_LOCAL_MACHINE>SYSTEM>MOUNTED DEVICES sub key and delete the key that goes with that drive letter.

    Try reading discs in Safe Mode.
     
  15. paulgold

    paulgold Thread Starter

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    Couldn't find a sub-key in mounted devices. Tried Daemon tools to remove the drive with no luck. Now in Safe Mode (with networking) and real CD/DVD drives still acting the same. Which ever drive I put an audio disk in, it reverts to showing the .cda BeeGee files???
     
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