Solved: CD/DVD tray

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treborb

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Aug 13, 2007
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my CD/DVD tray will not stay closed.
When I power up it pops open then every time it closes it pops open.
Checked with anti virus, etc.... HELP!
 
Joined
Jun 5, 2007
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Check to see if the eject button is stuck or the track may not be aligned correctly.
 
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Jun 22, 2006
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487
what computer model? some computers have fake door covers over their cd/dvd drives and it may get out of align causing similar problems.
 

managed

Allan
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Laptop or Desktop ? Make and model ?

Does it still pop-open with a disk in ?
 
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Jun 22, 2006
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487
some things to try

1. check your task manager and see if there is anything in startup that accesses the drive.
2. try cleaning the drive
3. see if there is a driver update for the drive.
4. scan your system for malware.

if none of the above helps, at what point does the drive open? before or after the screen that shows the operating system.
 

treborb

Thread Starter
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Aug 13, 2007
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did a scan for malware, checked the tray button and its good. did a cleaning.
still driving me nuts
 
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To help us help you,please use the TSG System Info tool to let Tech's know the specs of your computer: http://static.techguy.org/download/SysInfo.exe Copy and paste the results here in your thread. You can use the TSG Info to fill in your computer information in your user profile as well.

Also, if its a brand name system like an Acer,Dell or HP, please post the exact model of the system.
 

treborb

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Aug 13, 2007
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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5 CPU M 460 @ 2.53GHz, Intel64 Family 6 Model 37 Stepping 5
Processor Count: 4
RAM: 5940 Mb
Graphics Card: Intel(R) HD Graphics, -1349 Mb
Hard Drives: C: Total - 595378 MB, Free - 415344 MB;
Motherboard: Dell Inc., 08VFX1
Antivirus: Norton Internet Security, Updated and Enabled
 

treborb

Thread Starter
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Aug 13, 2007
Messages
137
note, when I close the dvd tray the mechanical sound opens the tray. it does not just pop open..
 
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