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Solved: cd rom and dvd rom drivers

Discussion in 'Windows 8' started by kellyr, Mar 3, 2013.

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  1. kellyr

    kellyr Thread Starter

    Joined:
    Feb 20, 2000
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    I just installed windows 8 pro clean install on my dell desktop, in device manager both the cd and dvd rom are showing up with explanation marks on them, I tried updating drivers, said that the ones I had were the latest, yet they will not work. I tried using convertxtodvd and neither one shows up. under the burning tab. any suggestions?
    thanks in advance
     
  2. kellyr

    kellyr Thread Starter

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    when I go to device manager and double click on either of the drives, I get this message

    "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

    {Unable to Load Device Driver}
    %hs device driver could not be loaded.
    Error Status was 0x%x


    yet when I run update devices it says the best drivers are already loaded and installed
     
  3. flavallee

    flavallee Frank Trusted Advisor

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    Messages:
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    What's the model name and model number of that Dell desktop?

    What's the 7-character "service tag" number on the sticker?

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    Click the + in DVD/CDROM Drives in the Device Manager.

    What's the EXACT descriptions listed there?

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  4. kellyr

    kellyr Thread Starter

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    I did restore to back when I knew the cd and dvd roms were recognized and it fixed the problem, not sure why or what update made them un-recognizable but went and finished the updating and they are recognized now in my program convertxtodvd. Thank you for trying.
     
  5. flavallee

    flavallee Frank Trusted Advisor

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    Glad you got it resolved. (y)

    ---------------------------------------------------------
     
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