Solved: CDs & DVDs readable in DOS mode, not in Windows

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Alex Ethridge

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Apr 10, 2000
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9,185
The CD and DVD drives (two different drives) on this HP Media Center system with Windows XP are fully functional and readable in DOS mode but not in Windows. This tells me there is nothing wrong with the hardware.

In Windows, we insert a CD or DVD and the cursor blinks a few times over 10 seconds or so, alternating between a simple pointer and a pointer accompanied with a CD. After a few seconds, it settles down but, when we open that drive letter, it is simply an empty window. Typing the setup command from a DOS or Run box results in nothing happening.

If I open a DOS box and log to the CD or DVD drive letter, I get an "Incorrect function" error. Logging to hard drives works okay, though.

I've scanned for viruses via Bart's PE and McAfee and it comes up clean.
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,425
Try uninstalling all of the CD/DVD drives in Device Manager and rebooting.
 

Alex Ethridge

Thread Starter
Joined
Apr 10, 2000
Messages
9,185
I uninstalled Easy Media Creator 6 from the machine and the CDs and DVDs are now recognized. They are going to change over to Nero instead of troubleshooting Roxio further.
 
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