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Solved: CNN Video doesn't play on Firefox

Discussion in 'Web & Email' started by InsMan, Oct 29, 2012.

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  1. InsMan

    InsMan Thread Starter

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    When I want to watch a news story video on CNN.com, I can watch the commercial that comes on right after I click Play without a hitch. But when the story begins to play after the commercial ends, I can't see the video portion of the content; I can only hear it as the audio plays normally.

    I'm running Windows 7 Pro on my computer and this occurs only when I try to play CNN videos on Firefox and Internet Explorer. The same CNN.com video that I can't watch on Firefox or Explorer looks perfect on Chrome. I've read about a Firefox extension that solves this issue, but I haven't been able to get it to work on my computer. And I haven't found a solution on MS Internet Explorer either.

    The simplest solution would be to stop using Firefox and MS Internet Explorer and use Chrome instead. But since I'm very comfortable with Firefox, I prefer to find a solution to my problem. Any ideas?
     
  2. dvk01

    dvk01 Moderator Malware Specialist

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    Derek
    you need to update flashplayer to the latest version and make sure you have the ltest Firefox version 16.01

    Next time you post, don't use large type
    the standard type is sufficient and making everything large makes it much harder to read & more likely to be ignored
     
  3. InsMan

    InsMan Thread Starter

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    Thanks for your response, Derek. I'm already using the latest version of Firefox which is actually version 16.0.2. I installed Flash Player version 11.4.402.287 when it was released.......and the problem still exists.

    The puzzling thing about this is that I can watch videos even on Firefox and on IE on every other website that I frequent. The problem lies only with CNN. And CNN plays fine on Chrome.

    Go figure. Any other ideas how to solve this issue?
     
  4. SpectresShadow

    SpectresShadow

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    Do you have adblocker on firefox? If you do, make sure that cnn is exempt from adblocker. Side query, does youtube work fine on your firefox?
     
  5. InsMan

    InsMan Thread Starter

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    Yes Josh, the symptoms of the problem didn't exist when I used YouTube. It wasn't an adware issue either. Here's what it turned out to be

    My video settings enabled "Hardware Acceleration." As soon as I unchecked the enabling feature, my problem went away. I did this by right clicking on the video screen. I then went to settings on the pulldown menu. I then clicked on the screen tab with the play button on it (furthest to the left). Finally, I unchecked "Enable Hardware Acceleration."

    No problem playing CNN videos either on Firefox or IE anymore!
     
  6. SpectresShadow

    SpectresShadow

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    Glad you got it figured out InsMan.
     
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