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Solved: Comp gets blue screen when I shutdown/reboot

Discussion in 'Windows Vista' started by luoyuejia, Sep 21, 2008.

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  1. luoyuejia

    luoyuejia Thread Starter

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    I just installed the 32bit Vista a few hours ago and I have been updating my files, and I'd have to reboot my computer a few times. Everytime I've decided to reboot or simply shut down, I end up getting the blue screen saying something about a dump?

    When I boot my computer back up, it asks to send information about the unexpected crash as usual, but so far I have not found a solution.

    Any suggestions? I'll assume all these constant blue screens aren't healthy.
     
  2. Orumph

    Orumph

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    Jun 10, 2007
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    In Windows....

    Right Click Computer / Advanced system settings / Advanced tab / Startup and Recovery Settings

    Uncheck Automatically Restart

    Now when a BSOD happens, you will see the dump...
    Towards the bottom will be a stop error message

    Stop: 0x0000005e or something like that. Post that number.
     
  3. luoyuejia

    luoyuejia Thread Starter

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    I got the following

    STOP: 0x0000011B (0x869BFEA8, 0X8DB069CC, 0X00000000, 0X00000000)

    under that, I got:

    Maestro1.sys - Address 8DB069CC BASE AT 8DB06000, DateStamp 3f178c4a



    Something I recognized was the Maestro1.sys, I have a program called KeyMaestro on my computer, could that be related? KeyMaestro is a driver for my keyboard.
     
  4. Orumph

    Orumph

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    yes, uninstall that software and see if the problem continues.

    This is a driver issue,,, specifically "DRIVER_RETURNED_HOLDING_CANCEL_LOCK"
     
  5. luoyuejia

    luoyuejia Thread Starter

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    It worked! Thanks a lot!
     
  6. Tech_Mike

    Tech_Mike

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    Can I ask where you got
    DRIVER_RETURNED_HOLDING_CANCEL_LOCK

    from
    STOP: 0x0000011B
     
  7. Orumph

    Orumph

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    I did a google search on 0x0000011B

    the first link that comes up talks about it, but I looked at several other links as I rarely ever go off of only one site for confirmation of a stop error message or any other problem solving unless I am familiar with the site. Especially a site I have never seen before, and I had never seen that one.

    I did not attempt to do much more research on this as I had a feeling this was the right message, or at least close, or related, even though you may see differently in Event Viewer.

    Once I searched on Maestro1.sys , it pretty much confirmed my suspicion of a driver problem. Then you posted about the program installed as I was going to try an explain how to possibly resolve the issue, cause I have never seen this software so I was going to be guessing a quite a bit at possible solutions. The first being, check Add/Remove Programs for something referring to KeyMaestro. Then we would have gone from there.
     
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