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Solved: compaq presario CQ62 problems in win 7

Discussion in 'Windows 7' started by rubeckf, Aug 18, 2013.

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  1. rubeckf

    rubeckf Thread Starter

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    This laptop was recently given to a friend of mine. She was told that it would just keep freezing up or shutting off. She brought it to me to check for her because if wouldn't boot. I used a boot disk and got it booted and it seemed ok. Gave it back and she had it a wk and brought it back with problem of freezing up and then no boot. I just put HWmonitor on it and the temps are running from 62-75 C. She said it was constantly doing windows updates and the last one it wouldn't re-boot. I have a plastic think I use with my laptop that has 3 small fans on it and you put it under the laptop. I have had it on over an hour and it has gone up from 70-75 for a high. I finally got it to come up with using Chk Dsk and it did several repairs.That's all I have done with it so far. Does anyone have any suggestions? She didn't have anything with fans under it, but she had it up on a broiler pan off the table.
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor

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    1.
    So have the updates failed and then of course been offered again - check the update history

    2.
    what manner of repairs - any bad sectors

    3.
    What has - which temp reading
    Are the vents clean
     
  3. rubeckf

    rubeckf Thread Starter

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    Well, I just went back to check it and it had tried to do updates again. I did find earlier that it was the service pk 1 for windows 7 64 bit that had failed 6 x. I guess it did it again. Now it says boot mgr missing & I will have to do the system restore back to when it was new. The temps I gave were for the processor. Those temps were when it was just sitting there on. After it started trying to do updates again it got up between 74 and 94. She wants to know if she should just give up on this one and not mess with it anymore. That is why the person gave it to her.
     
  4. Macboatmaster

    Macboatmaster Trusted Advisor

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    and what did chkdsk reveal
     
  5. rubeckf

    rubeckf Thread Starter

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    the vents are clean & I didn't see what all ck dsk revealed. when I left it a few min and came back it had run. When I was going to see if I could find a list of that, it went down again.
     
  6. Macboatmaster

    Macboatmaster Trusted Advisor

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    It is here

    event viewer
    windows logs left pane
    application log
    wininit source

    http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html

    unless of course
    you have - in which case it will not be there

    AND if that drive is failing a recovery - even if there is a recovery partition will not solve the problem.
     
  7. rubeckf

    rubeckf Thread Starter

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    No, I haven't done anymore. I can't get on it. I have the re-install disks that go with the laptop.
     
  8. Macboatmaster

    Macboatmaster Trusted Advisor

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    well I personally would check the hard drive first
    It is no use reinstalling an operating system on a failing drive.
    and 94 is more than likely too high
     
  9. rubeckf

    rubeckf Thread Starter

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    I have several laptop hard drives. Should I take the hard drive out of that one and run tests on it while piggy backed to another computer I have for such?? I really appreciate all your suggestions and help. I know just enough to be dangerous.:) I thought 94 was quite high!!
     
  10. Macboatmaster

    Macboatmaster Trusted Advisor

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  11. rubeckf

    rubeckf Thread Starter

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    I couldn't get the drive to boot to F8 repair. I removed it and it's a toshiba so I used HDDscan. I couldn't do anything with it before I formatted it. The following is what I got....



    HDDScan S.M.A.R.T. Report
    Model: TOSHIBA MK2556GSY
    Firmware: LH003C
    Serial: 4055P8EPT
    LBA: 488397168

    Report By: HDDScan for Windows version 3.3
    Report Date: 8/19/2013 10:24:07 AM


    Num Attribute Name Value Worst Raw(hex) Threshold

    001 Raw Read Error Rate 100 100 0000000000-0000 050

    002 Throughput performance 100 100 0000000000-0000 050

    003 Spin Up Time 100 100 0000000000-03F2 002

    004 Start/Stop Count 100 100 0000000000-833C 000

    005 Reallocation Sector Count 100 100 0000000000-0008 010

    007 Seek Error Rate 100 100 0000000000-0000 050

    008 Seek time Perfomance 100 100 0000000000-0000 050

    009 Power-On Hours Count 089 089 0000000000-12B3 000

    010 Spin Retry Count 253 100 0000000000-0000 030

    012 Device Power Cycle Count 100 100 0000000000-0D0B 000

    183 SATA Downshift Error Count 100 100 0000000000-0005 001

    184 End To End Error Count 100 100 0000000000-0000 097

    185 Head Stability 100 100 0000000000-FFFF 001

    187 Reported Uncorrectable Error 026 026 0000000000-004A 000

    188 Reported Command Timeouts 100 100 0000000000-0000 000

    189 High Fly Writes 100 100 0000000000-0000 001

    190 Airflow Temperature 069 045 31 C 045

    190 Airflow Temperature Minimum 069 045 25 C 045

    190 Airflow Temperature Maximum 069 045 31 C 045

    191 G-sense Rate/Servo tracking 100 100 0000000000-013D 000

    192 Emergency Retract Count 100 100 0000000014-0014 000

    193 Load/unload Cycle Count 088 088 0000000001-D924 000

    196 Reallocation Event Count 100 100 0000000000-0006 000

    197 Current Pending Errors Count 100 100 0000000000-0002 000

    199 UltraDMA CRC Errors 200 200 0000000000-0000 000
     
  12. rubeckf

    rubeckf Thread Starter

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    How can we determine why the laptop was running so hot before putting a new drive in and re-installing windows?
     
  13. rubeckf

    rubeckf Thread Starter

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    Is that last report something you wanted me to send? Where do we go from here?
    Thanks in advance.
     
  14. Macboatmaster

    Macboatmaster Trusted Advisor

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    How can we determine why the laptop was running so hot before putting a new drive in and re-installing windows?

    Well if the vents all look clean - and the processor temp is high then it is either the cooling fan or the thermal paste heat sink compound.

    Either way it will require examination and you need to see if you can find the manual for the CQ62 or if you have the experience dismantle to allow you to inspect
    Found it for you
    http://h20000.www2.hp.com/bizsuppor...Manual&prodTypeId=321957&prodSeriesId=4113092


    What is shown in the BIOS for temps
    If you now have it connected to another computer run a chkdsk /r on the drive
     
  15. rubeckf

    rubeckf Thread Starter

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    I took the computer apart today and cleaned it good. Blew out the heatsink fan and cleaned the thermal paste off and put artic silver 5 back on it. I have it back together, but have to find my other hard drive to use and try it out tomorrow.
    Thanks for all your suggestions.
     
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