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Solved: Computer can't find printer software

Discussion in 'All Other Software' started by wwrenn1, Jan 31, 2005.

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  1. wwrenn1

    wwrenn1 Thread Starter

    Joined:
    Nov 25, 2004
    Messages:
    87
    I am running windowsME on an E machine with 256M RAM.
    Installed a HP Business Inkjet 1100d printer about 6 months ago.

    Now, I get a message that the computer can't find the software for the printer.

    I tried to reinstall the software with the setup CD.

    While reinstalling the software I got these error messages:

    On the installer information Screen;
    Internal error 2893
    Cl_PrinterName,EditMulti,
    hp business inkjet 1100 series

    After clicking OK, goes the next screen and displays the message:

    Name must be less than 23 characters

    The name has been put by the software and is "hp business inkjet 1100 series"

    By deleting 2 characters for the name and clicking OK, Goes to the next series of screens. Runs until I see "Copying Plug and Play Files"

    Then there is this message form the Setup Screen:

    The hp business inkjet 1100 series Setup progarm has
    encountered a severe error and will now exit.
    Restart your computer and run Setup again.

    After restarting computer and running Setup again, Get the same error messages.
     
  2. flixx

    flixx

    Joined:
    Jan 11, 2005
    Messages:
    36
    To wwrenn1:
    First click on printer folders under start button - settings - printer and
    then look to see if the printer exists. If it does remove it, but before you
    delete the printer, i would turn off any antivirus and spyware first. Then
    reboot and check printers folder to make sure the printer is gone. Then
    turn off the antivirus and spayware again. Then insert the cdrom and
    goto the printers folder and select add printers and under the have software
    point to your cdrom. That should install the software. with no issue, I
    just got a strange feeling your antivirus and spyware software is causing
    the problem. I could be wrong but the odds are on my side.
    Hope this helps. Flixx
     
  3. wwrenn1

    wwrenn1 Thread Starter

    Joined:
    Nov 25, 2004
    Messages:
    87
    Thanks Flixx!

    that fixed the problem
     
  4. wwrenn1

    wwrenn1 Thread Starter

    Joined:
    Nov 25, 2004
    Messages:
    87
    Solved
     
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