Solved: Computer crashing while gaming

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Brainicism

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Mar 16, 2015
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specs: http://speccy.piriform.com/results/sRjDwH2xKZAnMSlbxK8rEyc [1]
This has been happening a lot more recently, where my screen just turns black, there's a distorted audio sound, and I hear my CPU fans running like mad. Twice before it's happened randomly while not gaming in the past few weeks. Today, it's happened three times in one game and there's never a bsod screen. I have no idea what's going on and help would be appreciated.

I am certain I have no malware, and have run chkdsk on both of my drives

EDIT: have attached a dmp file
 

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blues_harp28

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Hi, minidump file scan result - in part.
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+7a3f38 )

Followup: MachineOwner
---------
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800a7264e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88005086f38, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------
FAULTING_IP:
nvlddmkm+7a3f38
fffff880`05086f38 48ff25f192edff jmp qword ptr [nvlddmkm+0x67d230 (fffff880`04f60230)]

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT: 1

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
nvlddmkm+7a3f38
fffff880`05086f38 48ff25f192edff jmp qword ptr [nvlddmkm+0x67d230 (fffff880`04f60230)]

SYMBOL_NAME: nvlddmkm+7a3f38

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 54d3b001

FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
======
Related to NVidia Display Driver.
http://www.systemlookup.com/search.php?type=filename&search=nvlddmkm.sys&s=
First check that the drivers are up to date.
http://www.nvidia.com/download/scan.aspx?lang=en-us
 

Brainicism

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Joined
Mar 16, 2015
Messages
6
Looks like it's up to date.

GeForce GTX 760 347.52 Your PC currently has the latest driver installed for your GPU. No driver update is necessary at this time.
 

blues_harp28

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Where the blue screen error is reported, is not necessarily where it first started and may not be the cause.
The driver may be up to date but the video card may be faulty.

Some reasons for Blue Screens
New hardware - software installed.
Device driver - Video driver - corrupted - faulty.
Faulty Ram - Overheating - Dying hard drive etc.
======
Run a Mem Test.
http://www.memtest.org/
Scroll down to 'Download (Pre-built & ISOs)'
'Download - Pre-Compiled Bootable ISO (.zip)'

Download the ISO file from one of the links above to your desktop.
Then burn the ISO to a Cd.
Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

It is best to run a full scan on individual Ram sticks if you can.
Or run the test but if any errors are shown - then remove all sticks of Ram and test each Ram stick one at a time.

Guide to using Memtest86+
http://www.bleepingcomputer.com/forums/topic207910.html
======
Hard drive test.
SeaTools for DOS tutorial - ISO to CD/DVD
http://knowledge.seagate.com/articles/en_US/FAQ/201271en?language=en_US
======
Overheating.
http://www.cpuid.com/softwares/hwmonitor.html
======
GPU Stress Test
http://www.ozone3d.net/benchmarks/fur/
======
======
Edit
From the Speccy report.
User Account Control (UAC):
Disabled
Turn on UAC.

Windows Update
AutoUpdate:
Disabled
Enable Auto Updates.
 

Brainicism

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Mar 16, 2015
Messages
6
I don't have time to do any of these today but, will burning them onto a USB work as well? Don't have any cds
 
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Messages
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Just to add…
Are you overclocking because your ram is reading faster than stock. If so you may want to return to default settings.

Basically you are getting a BSOD for Video TDR, so you may need to try older drivers than the latest and greatest.
 

blues_harp28

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Joined
Jan 9, 2005
Messages
19,431
I don't have to do any of these today but, will burning them onto a USB work as well? Don't have any cds
You can run the Mem test from a USB stick
http://www.memtest.org/#downiso
Scroll down to [Download (Pre-built & ISOs]
Download -Auto-installer for USB Key (Win 9x/2k/xp/7) *NEW!*

Download to desktop - unzip it there.
Put the USB stick into your Pc USB slot.

Click on the Install icon on your desktop - it will then have a box appear asking you to name the USB drive letter.
Put the drive letter in the box and click on install.

But first to check the correct USB drive letter - with the USB stick in the USB slot of your PC, right click My Computer > click on Open.
Your USB stick will be listed with the drive letter.
 

Brainicism

Thread Starter
Joined
Mar 16, 2015
Messages
6
Would a loose PCIE cable connected to my video card be a possible cause? That's just what I discovered
 

Brainicism

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Joined
Mar 16, 2015
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It looks like that was the problem. It's odd considering it's been like that for months though. Thanks for the support!
 

blues_harp28

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Thanks for the update (y)
It can be marked Solved - at thread tools at the top of the page.
 
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