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Solved: Computer disconnects from internet when streaming

Discussion in 'Windows XP' started by cirkus, Oct 25, 2008.

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  1. cirkus

    cirkus Thread Starter

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    I've been having this problem for a year now. I have tried things to fix it in the past but had no luck and I'm trying again now.

    I have a Boxx computer running Windows XP. It's an old computer. When I'm using the internet, if I watch streaming video, there's a good chance the computer will drop the internet connection. It happens also sometimes on it's own (when I'm away from the computer) and sometimes while browsing sites with a lot of images. I can regain the connection only by shutting down my computer and turning it back on. It seems like a memory problem to me, but how can I fix it?

    I'm positive it's not a problem with the internet or modem. I just got a new internet service and everything is new but the computer still has this problem. I'd like to be able to watch videos and listen to music without having to turn my computer off and on all the time.

    I appreciate any help!
     
  2. Smartguy01

    Smartguy01

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    First Name:
    Ivan
    Hi, and welecome to TSG forums

    Go to my computer > local disc (open the partition in which you see the documents and settings folder) > Documents And Settings > (Administrator name - folder) > Local settings > temp hit ctrl+a and then shift+delete click yes to confirm the deleting of those temporary files and then get into temporary internet files and repeat the ctrl+a and shift+del process. If you can't see some of the folders than go to start > control panel > folder settings and under the wiew tab make sure that show hidden files and folders is ticked, and try the procedure again.

    Good luck, smartguy01
     
  3. etaf

    etaf Moderator

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    Wayne
    how are you connected, if wireless, take off the secruity
     
  4. cirkus

    cirkus Thread Starter

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    Thank you for the advice. I deleted the contents of all the temp folders on this computer, however it hasn't fixed the problem. Now I'm thinking it might be a hardware problem. Any ideas of what it might be and how to fix it?

    Thanks so much.

    edit: In response to etaf, it is not wireless, I'm directly connected to the cable modem.
     
  5. Smartguy01

    Smartguy01

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    Well, before we find a solution try regaining the connection by turning your modem off and then back on, wait for a minute (or few seconds on some modems) and try browsing again, oh and make sure you check what the event wiewer says (start > control panel > administrative tools > event wiewer). See what errors are stationed there and write them here, somtimes it can help a lot.

    good luck, smartguy01
     
  6. cirkus

    cirkus Thread Starter

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    There was no log of an error when the internet disconnected.

    This is what logged when I unplugged the modem:

    12:30:27 Port A is down

    12:30:35 The system detected that network adapter \DEVICE\TCPIP_{F5B35458-5051-422F-BFFD-FF201C8AF465} was disconnected from the network, and the adapter's network configuration has been released. If the network adapter was not disconnected, this may indicate that it has malfunctioned. Please contact your vendor for updated drivers.

    12:30:35 The browser has forced an election on network \Device\NetBT_Tcpip_{F5B35458-5051-422F-BFFD-FF201C8AF465} because a master browser was stopped.

    Then I plugged the modem back in:

    12:32:45 Port A is up with 100 Mbps

    12:32:45 The system detected that network adapter \DEVICE\TCPIP_{F5B35458-5051-422F-BFFD-FF201C8AF465} was connected to the network, and has initiated normal operation over the network adapter.

    12:33:13 Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 00D06804AA31. The following error occurred:
    The semaphore timeout period has expired. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.

    12:33:16 Your computer has detected that the IP address 0.0.0.0 for the Network Card with network address 00D06804AA31 is already in use on the network. Your computer will automatically attempt to obtain a different address.

    12:33:16 Your computer has detected that the IP address 69.127.173.210 for the Network Card with network address 00D06804AA31 is already in use on the network. Your computer will automatically attempt to obtain a different address.

    Then I shut down and turned back on my computer to regain internet connection.
     
  7. Smartguy01

    Smartguy01

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    This same things are written in my event wiewer too, everything except the first one, do have a firewall running?
     
  8. etaf

    etaf Moderator

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    can you post an ipconfig /all
    and do the following , its important you do them all and make sure we know which status is which - post in seperate posts if necessary

    can you do the following tests when its working and then repeat them all when disconnected

    Post back the results of all the test - clearly labeled which is which - ie connected OK and disconnected

    its important to do all the ping tests

    1) Ping the default gateway
    2) ping google.com by the name
    3) ping google using IP address

    all details below


    ipconfig /all

    TWO Methods to do that - some people have problems with ONE----

    ONE ---------------------------------
    start
    run
    cmd
    ipconfig /all

    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    TWO -----------------------------------------------

    Start, Run, CMD to open a DOS window and type:

    IPCONFIG /ALL >C:\RESULT.TXT

    Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.


    NEXT lets see if you can get out onto the internet with both names and IP's - its possible the IP number you get back on the first test is different to the one I post {I'm in UK} so use the number you get instead of mine

    ------------------------------------------------
    try ping the name and then the IP see below

    start
    run
    cmd

    C:\Documents and Settings\wayne>ping {the default gateway ipaddress you got above }


    C:\Documents and Settings\wayne>ping google.com
    C:\Documents and Settings\wayne>ping 64.233.187.99
     
  9. cirkus

    cirkus Thread Starter

    Joined:
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    Yes, I have a firewall.


    ---

    Here are the results of ipconfig and ping, online and offline:


    ---

    ONLINE

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\marian>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : B110877
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : Yes
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell Yukon 88E8001/8003/8010 PCI
    Gigabit Ethernet Controller
    Physical Address. . . . . . . . . : 00-D0-68-04-AA-31
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 69.127.173.210
    Subnet Mask . . . . . . . . . . . : 255.255.248.0
    Default Gateway . . . . . . . . . : 69.127.168.1
    DHCP Server . . . . . . . . . . . : 10.240.184.61
    DNS Servers . . . . . . . . . . . : 167.206.254.1
    167.206.254.2
    Lease Obtained. . . . . . . . . . : Tuesday, October 28, 2008 9:51:28 PM

    Lease Expires . . . . . . . . . . : Thursday, October 30, 2008 9:51:28 P
    M

    C:\Documents and Settings\marian>ping 69.127.168.1

    Pinging 69.127.168.1 with 32 bytes of data:

    Reply from 69.127.168.1: bytes=32 time=6ms TTL=255
    Reply from 69.127.168.1: bytes=32 time=7ms TTL=255
    Reply from 69.127.168.1: bytes=32 time=6ms TTL=255
    Reply from 69.127.168.1: bytes=32 time=6ms TTL=255

    Ping statistics for 69.127.168.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 6ms, Maximum = 7ms, Average = 6ms

    C:\Documents and Settings\marian>ping google.com

    Pinging google.com [209.85.171.99] with 32 bytes of data:

    Reply from 209.85.171.99: bytes=32 time=86ms TTL=242
    Reply from 209.85.171.99: bytes=32 time=89ms TTL=242
    Reply from 209.85.171.99: bytes=32 time=87ms TTL=242
    Reply from 209.85.171.99: bytes=32 time=87ms TTL=242

    Ping statistics for 209.85.171.99:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 86ms, Maximum = 89ms, Average = 87ms

    C:\Documents and Settings\marian>ping 69.127.173.210

    Pinging 69.127.173.210 with 32 bytes of data:

    Reply from 69.127.173.210: bytes=32 time<1ms TTL=128
    Reply from 69.127.173.210: bytes=32 time<1ms TTL=128
    Reply from 69.127.173.210: bytes=32 time<1ms TTL=128
    Reply from 69.127.173.210: bytes=32 time<1ms TTL=128

    Ping statistics for 69.127.173.210:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Documents and Settings\marian>



    ---

    OFFLINE

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\marian>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : B110877
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : Yes
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell Yukon 88E8001/8003/8010 PCI
    Gigabit Ethernet Controller
    Physical Address. . . . . . . . . : 00-D0-68-04-AA-31
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 69.127.173.210
    Subnet Mask . . . . . . . . . . . : 255.255.248.0
    Default Gateway . . . . . . . . . : 69.127.168.1
    DHCP Server . . . . . . . . . . . : 10.240.184.61
    DNS Servers . . . . . . . . . . . : 167.206.254.1
    167.206.254.2
    Lease Obtained. . . . . . . . . . : Tuesday, October 28, 2008 9:51:28 PM

    Lease Expires . . . . . . . . . . : Thursday, October 30, 2008 9:51:28 P
    M

    C:\Documents and Settings\marian>ping 69.127.168.1

    Pinging 69.127.168.1 with 32 bytes of data:

    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 69.127.168.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Documents and Settings\marian>ping google.com
    Ping request could not find host google.com. Please check the name and try again
    .

    C:\Documents and Settings\marian>ping 69.127.173.210

    Pinging 69.127.173.210 with 32 bytes of data:

    Reply from 69.127.173.210: bytes=32 time<1ms TTL=128
    Reply from 69.127.173.210: bytes=32 time<1ms TTL=128
    Reply from 69.127.173.210: bytes=32 time<1ms TTL=128
    Reply from 69.127.173.210: bytes=32 time<1ms TTL=128

    Ping statistics for 69.127.173.210:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Documents and Settings\marian>
     
  10. etaf

    etaf Moderator

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    Wayne
    Yiou have IP routing enabled, This may not be necessary if you just have 1 pc and modem

    Can you describe your Set up - make models and how connected

    It looks like you have lost the conmnection tothe internet,

    whats the statsus of any lights on the modem when online/offline
     
  11. cirkus

    cirkus Thread Starter

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    How do I disable IP Routing?

    My setup is a cable wire that comes from outside, it goes into the modem, and an ethernet cable connects the modem to the back of the pc.

    The modem lights have no difference when I am connected or disconnected.
     
  12. etaf

    etaf Moderator

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    right click on your network connection
    properties
    Advanced TAB
    You should see
    ICS (Internet connection sharing)
    is this ticked ?
     
  13. cirkus

    cirkus Thread Starter

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    In network connections folder I have 2 things:

    1394 Connection 2: 1394 Net Adapter #2

    Local Area Connection: Marvell Yukon 88E8001/8003/8010 PCI Gigabit Ethernet Controller

    I can't find an ICS option in either one's properties... all I get is firewall settings. Am I looking in the right location?
     
  14. etaf

    etaf Moderator

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  15. cirkus

    cirkus Thread Starter

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    I don't have a router to connect a second computer in a network so I can't set this up, and it seems pointless to set something up just to uncheck a box. Do you think this is associated with my connection problem?
     
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