Solved: computer freezing - how to use diagnostic tools

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zeropoints

Thread Starter
Joined
Oct 25, 2010
Messages
53
Hello,

let me tell you the problem first. In the beginning my pc showed sometimes disk read error, boot img when I turned it on. Sometimes it starts without problems. Then while working it would freeze and show blue screen of death many times.

So I did away with Windows 7 and clean installed Windows 8 and formatted all other drives. Now there is no blue screen of death (yet), disk read error came up only once (while installing photoshop), but the computer freezes a lot. Like when I opened 11th tab in Chrome or sometimes just randomly. it freezes and restarts and then gets stuck at the screen which comes up when we should press boot key.

Now I want to figure out if it's my HDD or RAM or something else that is creating these problems? I downloaded SpeedFan and Memtest86 but can't understand how to use them. So any tool that can present log files to paste data here so experts can analyze it would be great.

Thanks.
 

zeropoints

Thread Starter
Joined
Oct 25, 2010
Messages
53
System Information Viewer 01/08/13 14:38:15
============================================================
System
============================================================
Processor
VendorID: AuthenticAMD
Family: AMD-K6*
Model: 6
Stepping: 3
Features: MMX(TM) Technology
Frequency: 3200 MHz

BIOS
Version: 7641MS - 20110118
Date: 08/16/32

Memory
Total: 1792 MB

Operating System
Professional
Version: 6.2 (Build 9200)

============================================================
USB Support
============================================================
This system has USB support.
NOTE: USB connectors must also be on this system!
USB Host Controller is present
USB driver connected properly

============================================================
DirectX Version
============================================================
DirectX 7 or better

============================================================
Devices
============================================================
Not available

============================================================
Items Listed in Add/Remove Programs
============================================================
Adobe Photoshop CS6
Google Chrome
Google Update Helper
Intel(r) System Information Viewer
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft_VC80_CRT_x86
Microsoft_VC90_CRT_x86
Notepad++
PDF Settings CS6
Skype™ 6.0
SpeedFan (remove only)
VLC media player 2.0.5

============================================================
Files in StartUp Folder
============================================================
(Empty)

============================================================
Registry Run Key Items
============================================================
SwitchBoard: C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
AdobeCS6ServiceManager: "C:\Program Files (x86)\Common Files\Adobe\CS6ServiceManager\CS6ServiceManager.exe" -launchedbylogin

============================================================
Registry RunServices Key Items
============================================================
WARNING: failed to open registry RunServices key.

============================================================
Load/Run Lines from WIN.INI, [windows] section.
============================================================
load=
run=

============================================================
Processes Currently Running
============================================================
[System Process]
System
smss.exe
csrss.exe
wininit.exe
csrss.exe
services.exe
lsass.exe
winlogon.exe
svchost.exe
svchost.exe
svchost.exe
dwm.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
spoolsv.exe
svchost.exe
taskhostex.exe
MsMpEng.exe
explorer.exe
svchost.exe
SearchIndexer.exe
RuntimeBroker.exe
Skype.exe
svchost.exe
dasHost.exe
dllhost.exe
wmpnetwk.exe
taskhost.exe
taskhost.exe
WWAHost.exe
LiveComm.exe
SystemSettings.exe
chrome.exe
chrome.exe
chrome.exe
chrome.exe
chrome.exe
chrome.exe
chrome.exe
chrome.exe
chrome.exe
chrome.exe
speedfan.exe
chrome.exe
chrome.exe
chrome.exe
chrome.exe
chrome.exe
chrome.exe
chrome.exe
SearchProtocolHost.exe
SearchFilterHost.exe
audiodg.exe
SIView.exe
dllhost.exe
dllhost.exe

============================================================
File Versions
============================================================
File: msvcrt.dll
File Version (numeric): 7.00.9200.16384
File: mfc42.dll
File Version (numeric): 6.06.8063.00

============================================================
Resources: Interrupt request (IRQ)
============================================================
Not available

============================================================
Resources: Memory Window
============================================================
Not available

============================================================
Video Capture Devices Currently Installed
============================================================
============================================================
Video Codecs Listed in Registry
============================================================
Handler Code: yuy2
Description: Microsoft YUV
Codec Name: MS-YUV
Codec Version: 0.01.00
Driver: C:\Windows\SYSTEM32\msyuv.dll
File Version (numeric): 6.02.9200.16384

Handler Code: i420
Description: Intel IYUV codec
Codec Name: IYUV codec
Codec Version: 0.00.00
Driver: C:\Windows\SYSTEM32\iyuv_32.dll
File Version (numeric): 6.02.9200.16384

Handler Code: cvid
Description: Cinepak Codec by Radius
Codec Name: Cinepak Codec
Codec Version: 0.01.00
Driver: C:\Windows\SYSTEM32\iccvid.dll
File Version (numeric): 1.10.00.12

Handler Code: yvyu
Description: Microsoft YUV
Codec Name: MS-YUV
Codec Version: 0.01.00
Driver: C:\Windows\SYSTEM32\msyuv.dll
File Version (numeric): 6.02.9200.16384

Handler Code: yvu9
Description: Toshiba YUV Codec
Codec Name: Toshiba YUV411
Codec Version: 0.01.00
Driver: C:\Windows\SYSTEM32\tsbyuv.dll
File Version (numeric): 6.02.9200.16384

Handler Code: uyvy
Description: Microsoft YUV
Codec Name: MS-YUV
Codec Version: 0.01.00
Driver: C:\Windows\SYSTEM32\msyuv.dll
File Version (numeric): 6.02.9200.16384

Handler Code: iyuv
Description: Intel IYUV codec
Codec Name: IYUV codec
Codec Version: 0.00.00
Driver: C:\Windows\SYSTEM32\iyuv_32.dll
File Version (numeric): 6.02.9200.16384

Handler Code: mrle
Description: Microsoft RLE
Codec Name: MS-RLE
Codec Version: 0.00.260
Driver: C:\Windows\SYSTEM32\msrle32.dll
File Version (numeric): 6.02.9200.16384

Handler Code: msvc
Description: Microsoft Video 1
Codec Name: MS-CRAM
Codec Version: 0.01.00
Driver: C:\Windows\SYSTEM32\msvidc32.dll
File Version (numeric): 6.02.9200.16384

============================================================
Audio Devices Currently Installed
============================================================
============================================================
Multimedia Properties / Preferred Audio Device(s)
============================================================
Default User Configuration:
WARNING: failed to open registry Sound Mapper key.

============================================================
System Audio Codec Enumeration
============================================================
Description: Microsoft GSM 6.10 Audio CODEC
Version 4.00.0000

Description: Microsoft CCITT G.711 A-Law and u-Law CODEC
Version 4.00.0000

Description: Fraunhofer IIS MPEG Layer-3 Codec (decode only)
Version 1.09.0401

Description: Microsoft IMA ADPCM CODEC
Version 4.00.0000

Description: Microsoft ADPCM CODEC
Version 4.00.0000

Description: Microsoft PCM Converter
Version 5.00.0000


============================================================
 
Joined
Aug 1, 2003
Messages
51,988
Go back to the memtest site and follow the directions for making a bootable disk. Then boot from that and run the test.

Test RAM first - all other tests use RAM, so their results are suspect if RAM is bad.

Then, if RAM is OK, run a drive test from the manufacturer.


Hard Drive Manufacturers' Diagnostic Utilities Links:
TachTech
BleepingComputer



The most common causes of freezing are bad RAM, bad drivers, or overheating. Make sure all vents are clean and unimpeded, and that fans are working.
 

zeropoints

Thread Starter
Joined
Oct 25, 2010
Messages
53
Ok I installed the USB package of memtest86. I can't seem to change boot sequence in Windows 8. I have tried all keys individually F1, F2, F8, F10, F12, Esc, Del but none of them bring up boot screen or bios menu. what's wrong?

I have also tried Windows 8 advanced settings > troubleshoot > change advanced settings > but there is no option to change boot sequence. Only mention for boot is in Enable Boot logging.

is there any other key to be pressed? or how can I change boot sequence in Win 8

Also can you confirm how many passes I should run the test for?
 

Triple6

Rob
Retired Moderator
Joined
Dec 26, 2002
Messages
52,933
The boot sequence is part of the BIOS or UEFI, not Windows. What computer or motherboard do you have? Are you using a USB or PS2 keyboard? Older systems may need a PS2 keyboard to access the BIOS or Boot Menu.
 

zeropoints

Thread Starter
Joined
Oct 25, 2010
Messages
53
Motherboard is of MSI - MS-7641

If you have used Windows 8 you will know that it provides a function from Advanced Restart to restart the pc to bring up the Boot screen. I checked online videos and they seem to have a button called UEFI which I am missing in Windows 8 so can't restart through this new feature either.

Is there any other way I can bring up the boot screen?
 

zeropoints

Thread Starter
Joined
Oct 25, 2010
Messages
53
I have been able to run Memtest86. will post a reply here as soon as the test makes 3-4 passes.
 

zeropoints

Thread Starter
Joined
Oct 25, 2010
Messages
53
Ok, memtest86 has completed 6 passes and reports no error yet. I think we can safely conclude that memory is fine. Since I have a clean install of Windows 8, I assume the error is not due to system files or a virus/malware.

Is there any hard drive diagnostic tool to check the drive for errors? Or what should be my next step?

guys thanks for your replies.
 

crjdriver

Moderator
Joined
Jan 2, 2001
Messages
43,628
Sure. Open the case and find out who mfg the drive; ie WD, Seagate, etc. Go to their site and download the diagnostic app. Usually you will be given a choice of dos/boot version and a windows version. I recommend using the boot version since it removes windows from the problem.

Next post your temps and voltages; specifically the cpu temp, system temp, 12V, 5V, and 3.3V values. This info should be available in the bios.

It looks like you have an older amd system. If it is pretty old, it is not going to be able to properly support win8. As an example, win8 is not supported by the nforce4 chipset.
 

zeropoints

Thread Starter
Joined
Oct 25, 2010
Messages
53
I had purchased the computer just an year back so it has all latest offerings. It is not related to Windows 8 as I have said earlier that even with Windows 7 the same error was occuring. Though is there any way I can confirm the operating system is not causing this?

Drive manufacturer is Seagate. I have downloaded Seatools for DOS from here

can you please check if that is the correct download?

Right then I downloaded ISOtoUSB and burned the downloaded Seatools iso as a bootable on my USB. I have boot sequence with USB being the first.

I am receiving this error message
"An operating system wasn't found. Try disconnecting any drives that don't cntain an operating system. press any key to restart"

Press any key and it loads Windows 8 just fine.

What I am doing wrong here?
 

crjdriver

Moderator
Joined
Jan 2, 2001
Messages
43,628
First of all, post ALL of your exact specs; ie exact mb, cpu, pw supply, etc. If this is a big box system, then post the exact make and model.

Next the download you linked to does not support usb booting. It may or may not work when using a program that makes a bootable usb from the iso. Use the program as it was intended ie make a bootable CD.

We need exact specs to confirm whether or not your system does in fact support win8. Just because it installs win8 does not mean it is supported. If there are no chipset/mb drivers, then it is unsupported.
 

zeropoints

Thread Starter
Joined
Oct 25, 2010
Messages
53
I had posted all details in my 2nd post. am I missing anything there? can you recommend a tool if you feel that information is not adequate. I cannot boot through a CD as my disk drive is not working (actually it is stuck :)

I want to add that I had run upgrade advisor before installing Windows 8 and it said 8 can be installed.

I have CPUz. But the log file is very very long. should I attach it here or post directly?
 

crjdriver

Moderator
Joined
Jan 2, 2001
Messages
43,628
What I need is the exact mb, cpu, pw supply, etc. Your post shows a bios date of 1932; I hardly think it is accurate.

The seagate tool is made to run from a CD. As I said it may or may not work from usb.
 

zeropoints

Thread Starter
Joined
Oct 25, 2010
Messages
53
ok, so which tool should I use that will give you all that information?

I will run Seagate GUI version as I can't boot from a CD.
 
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