1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Computer hung when SuperAnti Spyware was scanning

Discussion in 'Windows 7' started by Nflder, Jan 19, 2013.

Thread Status:
Not open for further replies.
Advertisement
  1. Nflder

    Nflder Thread Starter

    Joined:
    Aug 21, 2003
    Messages:
    295
    Running Win7 - Just installed SuperAnti Spyware and on the first run it got to around 20 threats and hung. No response to Ctrl-Shift-Esc (or Ctrl-Alt-Del) so I had to hold on/off switch until the computer shut down. Tried a second time - same result. Decided to start Windows in Safe Mode (hit Esc after first turning on before Windows screen shows or use SuperAnti Spyware to reboot it in safe mode). Ran in safe mode - No problem. SuperAnti Spyware found 186 threats. Unfortunatly I could not determine which threat crashed the program & computer... Hope this helps someone out there.
     
  2. dai

    dai

    Joined:
    Mar 6, 2003
    Messages:
    11,198
    what are you running
    video card brand and model
    cpu
    m/board
    ram
    power supply
    brand
    model
    wattage

    check the listings in the bios for 12v line voltages and temperatures and post them
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,500
    First Name:
    Frank
    If SUPERAntiSpyware 5.6.0.1014 found 186 threats, hopefully you selected and removed them all.

    I suggest you also install and update and run a quick scan with Malwarebytes Anti-Malware 1.70.0.1100 and then select and remove everything it finds.

    A quick scan with both is usually sufficent. A full/complete scan takes much longer to run and usually isn't needed.

    ------------------------------------------------------------
     
  4. Nflder

    Nflder Thread Starter

    Joined:
    Aug 21, 2003
    Messages:
    295
    dai and flavallee... I appologize... I posted this to help others who might have had the same problem - especiallly the bit about using safe mode. Yes I did remove all the threats. I would have posted all the info on the computer if I wanted help. I do have Malwarebytes & Super Antispyware and all is well. I should have also Marked it solved. My face is red cause you guys are the greatest at helping us all. Now I'll mark it solved.. Regards & thanks... Fred
     
  5. dai

    dai

    Joined:
    Mar 6, 2003
    Messages:
    11,198
    glad you have it solved
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,500
    First Name:
    Frank
  7. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1085984

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice