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Solved: computer is slow

Discussion in 'Windows XP' started by rainforest123, Feb 15, 2007.

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  1. rainforest123

    rainforest123 Thread Starter

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Problem began about 3 months ago. A guest used the computer. After using it, Viewpoint toolbar and IE 7 Beta were installed.
    Someone else removed IE 7 Beta; user doesn't know how IE 7 Beta was removed.

    Norton AV 2005, definitions up to date.
    Windows XP SP2 firewall.
    Spybot & Ad-Aware on the computer but not updated; not run.

    No java installed.
    PandaActiveScan found absolutely no malware.

    HJT log.
    I renamed HJT.exe to puppy.exe because some malware now hides itself from HJT.exe

    Logfile of HijackThis v1.99.1
    Scan saved at 12:05:57 PM, on 2/15/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Viewpoint\Common\ViewpointService.exe
    C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
    C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe
    C:\Program Files\Dell Computer\Dell Image Expert\IXApplet.exe
    C:\Program Files\Hewlett-Packard\AiO\hp officejet v series\Bin\hpoant07.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe
    C:\WINDOWS\system32\hpoipm07.exe
    C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe
    C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\15_feb_2007\puppy\puppy.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.nytimes.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\3.7.0\ViewBarBHO.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Common Files\Viewpoint\Toolbar Runtime\3.7.0\IEViewBar.dll
    O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Global Startup: Camio Viewer.lnk = C:\Program Files\Dell Computer\Dell Image Expert\IXApplet.exe
    O4 - Global Startup: HPAiODevice(hp officejet v series) - 1.lnk = C:\Program Files\Hewlett-Packard\AiO\hp officejet v series\Bin\hpoant07.exe
    O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: Yahoo! MahJong Solitaire - http://download.games.yahoo.com/games/clients/y/mjst0_x.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo.walgreens.com/WalgreensActivia.cab
    O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_1/axofupld.cab
    O16 - DPF: {BF5E26B7-7087-4C2D-B0BA-0098F7CBED6B} (LiveX(5.4.0.0) Control) - http://sitstayplay.serveftp.com/cab/Live.cab
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

    sit stay play is a local kennel that allows the user to view the user's pet when the pet is at the kennel.

    ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    StartupList report, 2/15/2007, 12:13:39 PM
    StartupList version: 1.52.2
    Started from : C:\15_feb_2007\puppy\puppy.EXE
    Detected: Windows XP SP2 (WinNT 5.01.2600)
    Detected: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    * Using default options
    ==================================================

    Running processes:

    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Viewpoint\Common\ViewpointService.exe
    C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
    C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe
    C:\Program Files\Dell Computer\Dell Image Expert\IXApplet.exe
    C:\Program Files\Hewlett-Packard\AiO\hp officejet v series\Bin\hpoant07.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\hpoipm07.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe
    C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\15_feb_2007\puppy\puppy.exe

    --------------------------------------------------

    Listing of startup folders:

    Shell folders Common Startup:
    [C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
    Camio Viewer.lnk = C:\Program Files\Dell Computer\Dell Image Expert\IXApplet.exe
    HPAiODevice(hp officejet v series) - 1.lnk = C:\Program Files\Hewlett-Packard\AiO\hp officejet v series\Bin\hpoant07.exe
    Microsoft Works Calendar Reminders.lnk = ?

    --------------------------------------------------

    Checking Windows NT UserInit:

    [HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
    UserInit = C:\WINDOWS\system32\userinit.exe,

    --------------------------------------------------

    Autorun entries from Registry:
    HKLM\Software\Microsoft\Windows\CurrentVersion\Run

    Dell|Alert = C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
    Symantec NetDriver Monitor = C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    Share-to-Web Namespace Daemon = C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
    RealTray = C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    NvCplDaemon = RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    Microsoft Works Update Detection = C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    ccApp = "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    AdaptecDirectCD = "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"

    --------------------------------------------------

    Autorun entries from Registry:
    HKCU\Software\Microsoft\Windows\CurrentVersion\Run

    MoneyAgent = "C:\Program Files\Microsoft Money\System\Money Express.exe"
    ctfmon.exe = C:\WINDOWS\system32\ctfmon.exe

    --------------------------------------------------

    Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

    Shell=*INI section not found*
    SCRNSAVE.EXE=*INI section not found*
    drivers=*INI section not found*

    Shell & screensaver key from Registry:

    Shell=Explorer.exe
    SCRNSAVE.EXE=C:\WINDOWS\System32\ssmypics.scr
    drivers=*Registry value not found*

    Policies Shell key:

    HKCU\..\Policies: Shell=*Registry key not found*
    HKLM\..\Policies: Shell=*Registry value not found*

    --------------------------------------------------


    Enumerating Browser Helper Objects:

    (no name) - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
    (no name) - C:\Program Files\Viewpoint\Viewpoint Toolbar\3.7.0\ViewBarBHO.dll - {A7327C09-B521-4EDB-8509-7D2660C9EC98}
    NAV Helper - C:\Program Files\Norton AntiVirus\NavShExt.dll - {BDF3E430-B101-42AD-A544-FADC6B084872}
    (no name) - C:\Program Files\Microsoft Money\System\mnyviewer.dll - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC}

    --------------------------------------------------

    Enumerating Task Scheduler jobs:

    Norton AntiVirus - Scan my computer - Priya Okun.job

    --------------------------------------------------

    Enumerating Download Program Files:

    [Windows Genuine Advantage Validation Tool]
    InProcServer32 = C:\WINDOWS\system32\legitcheckcontrol.dll
    CODEBASE = http://go.microsoft.com/fwlink/?linkid=39204

    [Snapfish Activia]
    InProcServer32 = C:\WINDOWS\Downloaded Program Files\SnapfishActivia1000.ocx
    CODEBASE = http://photo.walgreens.com/WalgreensActivia.cab

    [Ofoto Upload Manager Class]
    InProcServer32 = C:\WINDOWS\Downloaded Program Files\axofupld.dll
    CODEBASE = http://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_1/axofupld.cab

    [{9F1C11AA-197B-4942-BA54-47A8489BB47F}]
    CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37450.6530902778

    [LiveX(5.4.0.0) Control]
    InProcServer32 = C:\WINDOWS\DOWNLO~1\LiveX_E.ocx
    CODEBASE = http://sitstayplay.serveftp.com/cab/Live.cab

    [Shockwave Flash Object]
    InProcServer32 = C:\WINDOWS\system32\Macromed\Flash\Flash8.ocx
    CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

    --------------------------------------------------

    Enumerating ShellServiceObjectDelayLoad items:

    PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
    CDBurn: C:\WINDOWS\system32\SHELL32.dll
    WebCheck: C:\WINDOWS\System32\webcheck.dll
    SysTray: C:\WINDOWS\System32\stobject.dll

    --------------------------------------------------
    End of report, 7,145 bytes
    Report generated in 0.671 seconds

    Command line options:
    /verbose - to add additional info on each section
    /complete - to include empty sections and unsuspicious data
    /full - to include several rarely-important sections
    /force9x - to include Win9x-only startups even if running on WinNT
    /forcent - to include WinNT-only startups even if running on Win9x
    /forceall - to include all Win9x and WinNT startups, regardless of platform
    /history - to list version history only


    Do you think this is malware or corrupt Windows / IE?

    Sincerely,
    RF123
     
  2. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    I don't see any "malware" in the scanlog RF -- but "slow" doesn't really tell us much. Can you answer the questions below which you have not already answered:

    1 > is it very slow to boot up?
    2 > do programs open slowly?
    3 > does the same behavior occur both on and off the internet. Or with no connection at all?
    4 > does it matter how long the system has been on, and does a restart improve things?

    Slow performance issues can often be due to overheating, so if the system is faster after it has been shutdown for a while and then restarted -- that would be especially suspect. To check for possible problems here, shutdown, open the case and blow out any accumulated dust. Then turn it
    on and check to see that the fan is working. Sometimes it helps to physically clean the fan.

    If a laptop, check to see that the vent is clear of dust and verify the fan is working. Temps and fan speed can usually be monitored with SpeedFan (except on Dell desktops), a free utility.

    5 > if you do a ctrl-alt-del, do any processes show excess cpu usage, other than System Idle Process?

    6 > If you open the Device Manager (run devmgmt.msc) and select the entry for IDE ATA/Atapi and select the Primary IDE > Advanced Settings, does it say the "current transfer mode" is DMA or PIO?

    If it says PIO, first ensure "Use DMA if Available” is selected, then select the driver tab and uninstall the driver and reboot. Then check again.
    ____________________________________________________________________________
    COMMIT CHARGE

    Do ctrl-alt-del to open up the task manager. Select the "performance" tab. Let me know what you see under:

    Physical Memory

    Total: this is your total installed ram -- "physical" memory
    Available: this is the amt of real "physical" memory presently uncommitted

    Commit Charge

    Total: this is the combination of total physical and virtual memory currently in use
    Limit: this is the total physical and virtual memory available
    Peak: this is the most you have had in use in this session
     
  3. rainforest123

    rainforest123 Thread Starter

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    RR:
    Thanks for the thoughtful reply, RR.

    I apologize for not clarifying the issue.

    1. is it very slow to boot up?
    Yes.

    2. do programs open slowly?
    Yes.

    3. does the same behavior occur both on and off the internet.
    I don't know. I'll check it.

    Or with no connection at all?
    I don't know. I'll check it.

    4. does it matter how long the system has been on, and does a restart improve things?
    No & No.


    5. do any processes show excess cpu usage
    No.

    6. "current transfer mode" is DMA or PIO?
    I don't know. I'll check it.

    Commit Charge
    I'll gather that data for you.

    Sincerely,
    RF123
     
  4. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Sounds like it could be the DMA issue -- but this is somewhat uncommon.

    It would affect anything involving disk access -- startups and program openings as well.

    And a common clue is that media files such as music and video tend to be choppy.
     
  5. rainforest123

    rainforest123 Thread Starter

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Physical Memory

    Total: 260912
    Available: [ before opening IE 6] 93748; after opening IE 6 70800

    Commit Charge
    Total 283424
    Limit 640912
    Peak 428948


    Dev Manager
    Primary IDE
    Dev 0 DMA if avail
    USMA mode 6

    Dev 1 DMA if Avail
    Not applicable

    2ndary IDE
    Dev 0
    PIO

    Dev 1
    DMA if avail
    UDMA mode 2

    RF123
     
  6. rainforest123

    rainforest123 Thread Starter

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    On the 2ndary IDE controller are 2 optical drives. Are the settings correct?

    I tried to remove remnants of IE 7 beta using the IE 7 beta removal tool from M$ft; msg said it could be uninstalled only by user who installed it. "user name" is the only user account.

    Windows Install Cleanup had no entry for IE 7 Beta.

    sfc /scannow found nothing.
    It was NAV 2005.
    In Sys Config, I disabled all Norton Svcs & Norton entries in the startup group.

    Sincerely,
    RF123
     
  7. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    I don't believe "Device 0" is showing a correct IDE setting. Typically optical drives are UltraDMA2 such as you see in Device 1. Is it set to use DMA if available?

    But I suspect here is the real problem:

    Total: 260912
    Available: [ before opening IE 6] 93748; after opening IE 6 70800

    Commit Charge
    Total 283424
    Limit 640912
    Peak 428948

    >> This indicates the total installed memory is 256 mb, but the PEAK usage is about 428 mb. Event the current total, though substantially less, is more than the installed physical memory.

    This means the system is using Virtual memory on the drive much more than it should.

    More memory needs to be installed.

    But for the time being, the startups should be trimmed and an effort made to see what is using the most memory.

    This can be observed somewhat by using the Task Manager and seeing what the relative values there are under Peak Mem Usage and VM.
     
  8. rainforest123

    rainforest123 Thread Starter

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    RR:
    Thanks.

    "I don't believe "Device 0" is showing a correct IDE setting. Typically optical drives are UltraDMA2 such as you see in Device 1. Is it set to use DMA if available?"

    Dev 0 is set to PIO. Do you mean "Is use DMA if available" 1 of the options?

    This is really a trim machine, RR. XP Home, Microsoft Works 2004, Real Player & NAV 2005. The only thing to remove is RP.

    I'll suggest the additional ram to the owner.

    RF123
     
  9. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    It should be set to "use DMA if available".

    There are a few things that could be disabled -- Dell Support, RealPlayer, MoneyAgent (I'd start it from a shortcut unless it was being used constantly), Roxio -- and possibly others depending on user attitude and convenience.
     
  10. rainforest123

    rainforest123 Thread Starter

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Thanks, RR.

    It was NAV.

    RF123
     
  11. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Lol, a lot of people complain about that; I don't know why it works for some and not others. I got rid of it a long time ago simply because it was blue screening me and they wanted too much money to renew it.

    I don't think I've had more than 1 blue screen since and it has been years.
     
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