Solved: computer keeps restarting

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

mohican_native

Thread Starter
Joined
Jan 29, 2013
Messages
14
I am getting this error code 0x0000007b (0xf78a6528,0xc0000034,0x00000000,0x00000000) I started getting this after I told computer not to start it would reboot now it reboots at any given time do i have a heating problem or a hard ware problem i added more ram but it was from dell just for this computer


Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 3.20GHz, x86 Family 15 Model 2 Stepping 9
Processor Count: 1
RAM: 3071 Mb
Graphics Card: NVIDIA GeForce FX 5200 (Dell), 128 Mb
Hard Drives: C: Total - 114431 MB, Free - 83217 MB; F: Total - 76308 MB, Free - 52305 MB;
Motherboard: Dell Computer Corp., 0U2424
Antivirus: None
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
120,210
I am getting this error code 0x0000007b (0xf78a6528,0xc0000034,0x00000000,0x00000000) I started getting this after I told computer not to start it would reboot now it reboots at any given time do i have a heating problem or a hard ware problem i added more ram but it was from dell just for this computer


Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 3.20GHz, x86 Family 15 Model 2 Stepping 9
Processor Count: 1
RAM: 3071 Mb
Graphics Card: NVIDIA GeForce FX 5200 (Dell), 128 Mb
Hard Drives: C: Total - 114431 MB, Free - 83217 MB; F: Total - 76308 MB, Free - 52305 MB;
Motherboard: Dell Computer Corp., 0U2424
Antivirus: None
What do you mean by "after I told computer not to start"?

Am I correct in assuming that you were getting BSODs and changed the setting so the computer would not restart when this happened so you could read the error message?

Since you don't have an anti-virus program on board, it's quite possible that your computer is infected.

Please download DDS by sUBs to your desktop from the following location:

http://download.bleepingcomputer.com/sUBs/dds.scr

Double-click the dds.scr file to run the program.

It will automatically run in silent mode and then you will see the following note:

"Two logs shall be created n your Desktop".

The logs will be named dds.txt and attach.txt.

Wait until the logs appear and then copy and paste their contents in your post.


Please download GMER from: http://www.gmer.net

Click on the "Download EXE" button and save the randomly named .exe file to your desktop.

Note: You must uninstall any CD Emulation programs that you have before running GMER as they can cause conflicts and give false results.

Double click the GMER .exe file on your desktop to run the tool and it will automatically do a quick scan.

If the tool warns of rootkit activity and asks if you want to run a full scan, click on No and make sure the following are unchecked on the right-hand side:

IAT/EAT
Any drive letter other than the primary system drive (which is generally C).

Click the Scan button and when the scan is finished, click Save and save the log in Notepad with the name ark.txt to your desktop.

Note: It's important that all other windows be closed and that you don't touch the mouse or do anything with the computer during the scan as it may cause it to freeze. You should disable your screen saver as if it comes on it may cause the program to freeze.

Open the ark.txt file and copy and paste the contents of the log here please.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
120,210
Sorry, hadn't seen valis' post before submitting mine but you can follow both sets of instructions.
 

valis

Moderator
Joined
Sep 24, 2004
Messages
78,196
whups.....was just about to tell them to follow yours. :)
 

mohican_native

Thread Starter
Joined
Jan 29, 2013
Messages
14
here the first report
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702
Run by Mark at 8:16:08 on 2013-01-29
Microsoft Windows XP Professional 5.1.2600.3.1252.44.1033.18.3071.2480 [GMT -6:00]
.
.
============== Running Processes ================
.
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\CTHELPER.EXE
C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe
C:\Program Files\Nero\Nero 7\InCD\InCD.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uProxyOverride = <local>
mWinlogon: SFCDisable = dword:-99
uRun: [CTFMON.EXE] c:\windows\system32\ctfmon.exe
uRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\ahead\lib\NMBgMonitor.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [BCMSMMSG] BCMSMMSG.exe
mRun: [CTHelper] CTHELPER.EXE
mRun: [CTxfiHlp] CTXFIHLP.EXE
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [SecurDisc] c:\program files\nero\nero 7\incd\NBHGui.exe
mRun: [InCD] c:\program files\nero\nero 7\incd\InCD.exe
mRun: [KernelFaultCheck] c:\windows\system32\dumprep 0 -k
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
dRunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
Trusted Zone: dell.com
TCP: NameServer = 192.168.254.254
TCP: Interfaces\{2C6CAE5C-0D6B-480F-8C8D-7CC40B1C6062} : DHCPNameServer = 192.168.254.254
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SecurityProviders: SecurityProviders = msapsspc.dll, schannel.dll, credssp.dll, digest.dll, msnsspc.dll
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\mark\application data\mozilla\firefox\profiles\0kmhg8i5.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-tyc&p=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-tyc&p=
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_5_502_146.dll
FF - plugin: c:\windows\system32\npDeployJava1.dll
FF - plugin: c:\windows\system32\npptools.dll
FF - ExtSQL: 2013-01-19 20:03; {20a82645-c095-46ed-80e3-08825760534b}; c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - ExtSQL: 2013-01-20 10:01; {635abd67-4fe9-1b23-4f01-e679fa7484c1}; c:\documents and settings\mark\application data\mozilla\firefox\profiles\0kmhg8i5.default\extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}
.
============= SERVICES / DRIVERS ===============
.
R0 mv61xxmm;mv61xxmm;c:\windows\system32\drivers\mv61xxmm.sys [2012-3-17 13616]
R0 mv64xxmm;mv64xxmm;c:\windows\system32\drivers\mv64xxmm.sys [2012-3-17 5632]
R0 mvxxmm;mvxxmm;c:\windows\system32\drivers\mvxxmm.sys [2012-3-17 13616]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys [2008-5-6 11520]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2013-01-28 16:35:24 -------- d-----w- c:\windows\pss
2013-01-27 14:13:18 -------- d-----w- c:\program files\Microsoft Games
2013-01-23 16:31:20 -------- d-----w- c:\documents and settings\all users\application data\LightScribe
2013-01-23 16:28:26 -------- d-----w- c:\documents and settings\mark\local settings\application data\Ahead
2013-01-23 16:21:12 -------- d-----w- c:\program files\Nero
2013-01-23 16:21:12 -------- d-----w- c:\documents and settings\all users\application data\Nero
2013-01-22 02:11:13 -------- d-----w- c:\documents and settings\mark\application data\uTorrent
2013-01-22 02:11:01 -------- d-----w- c:\program files\uTorrent
2013-01-21 23:50:49 -------- d-----w- c:\documents and settings\all users\application data\vsosdk
2013-01-21 16:21:25 -------- d-----w- c:\program files\ConvertX
2013-01-21 13:49:03 -------- d-----w- c:\windows\system32\appmgmt
2013-01-21 04:10:21 -------- d-----w- c:\program files\InterActual
2013-01-21 02:05:03 729088 ----a-w- c:\program files\common files\installshield\professional\runtime\09\01\intel32\iKernel.dll
2013-01-21 02:05:03 69715 ----a-w- c:\program files\common files\installshield\professional\runtime\09\01\intel32\ctor.dll
2013-01-21 02:05:03 5632 ----a-w- c:\program files\common files\installshield\professional\runtime\09\01\intel32\DotNetInstaller.exe
2013-01-21 02:05:03 32768 ----a-w- c:\program files\common files\installshield\professional\runtime\Objectps.dll
2013-01-21 02:05:03 266240 ----a-w- c:\program files\common files\installshield\professional\runtime\09\01\intel32\iscript.dll
2013-01-21 02:05:03 192512 ----a-w- c:\program files\common files\installshield\professional\runtime\09\01\intel32\iuser.dll
2013-01-21 02:05:02 188548 ----a-w- c:\program files\common files\installshield\professional\runtime\09\01\intel32\iGdi.dll
2013-01-21 02:05:01 311428 ----a-w- c:\program files\common files\installshield\professional\runtime\09\01\intel32\setup.dll
2013-01-20 23:51:11 -------- d-----w- c:\documents and settings\mark\local settings\application data\Deployment
2013-01-20 17:18:52 -------- d-----w- c:\documents and settings\mark\local settings\application data\Western_Digital
2013-01-20 17:17:45 -------- d-----w- c:\documents and settings\all users\application data\Western Digital
2013-01-20 17:17:26 -------- d-----w- c:\program files\Western Digital
2013-01-20 17:16:55 -------- d-----w- c:\documents and settings\mark\local settings\application data\Western Digital
2013-01-20 16:41:07 -------- d-----w- c:\windows\system32\ReinstallBackups
2013-01-20 16:25:29 -------- d-----w- c:\program files\MSXML 4.0
2013-01-20 16:15:31 -------- d-----w- c:\windows\ie8updates
2013-01-20 16:15:29 -------- d--h--w- c:\windows\$hf_mig$
2013-01-20 16:04:03 346112 ------w- c:\windows\system32\dllcache\localspl.dll
2013-01-20 16:03:09 991744 ------w- c:\windows\system32\dllcache\kernel32.dll
2013-01-20 16:02:15 8463872 ------w- c:\windows\system32\dllcache\shell32.dll
2013-01-20 15:58:49 153088 ------w- c:\windows\system32\dllcache\schannel.dll
2013-01-20 15:48:08 375296 ------w- c:\windows\system32\dllcache\dpnet.dll
2013-01-20 15:47:25 1446912 ------w- c:\windows\system32\dllcache\msxml6.dll
2013-01-20 15:46:46 178176 ------w- c:\windows\system32\dllcache\wintrust.dll
2013-01-20 15:46:23 78336 ------w- c:\windows\system32\dllcache\browser.dll
2013-01-20 15:46:23 339968 ------w- c:\windows\system32\dllcache\netapi32.dll
2013-01-20 15:45:53 58368 ------w- c:\windows\system32\dllcache\synceng.dll
2013-01-20 15:45:26 601600 ------w- c:\windows\system32\dllcache\crypt32.dll
2013-01-20 15:44:31 2193024 ------w- c:\windows\system32\dllcache\ntoskrnl.exe
2013-01-20 15:44:31 2148864 ------w- c:\windows\system32\dllcache\ntkrnlmp.exe
2013-01-20 15:44:31 2069632 ------w- c:\windows\system32\dllcache\ntkrnlpa.exe
2013-01-20 15:44:31 2027520 ------w- c:\windows\system32\dllcache\ntkrpamp.exe
2013-01-20 15:44:31 1875456 ------w- c:\windows\system32\dllcache\win32k.sys
2013-01-20 15:40:27 -------- d-----w- c:\program files\VideoLAN
2013-01-20 14:48:40 290560 ------w- c:\windows\system32\dllcache\atmfd.dll
2013-01-20 14:42:45 57344 ------w- c:\windows\system32\dllcache\msador15.dll
2013-01-20 14:42:45 143360 ------w- c:\windows\system32\dllcache\msadco.dll
2013-01-20 14:42:44 565248 ------w- c:\windows\system32\dllcache\msado15.dll
2013-01-20 14:42:44 200704 ------w- c:\windows\system32\dllcache\msadox.dll
2013-01-20 14:42:44 180224 ------w- c:\windows\system32\dllcache\msadomd.dll
2013-01-20 14:42:44 102400 ------w- c:\windows\system32\dllcache\msjro.dll
2013-01-20 14:42:34 139784 ------w- c:\windows\system32\dllcache\rdpwd.sys
2013-01-20 14:24:06 -------- d-----w- c:\windows\system32\SoftwareDistribution
2013-01-20 14:23:33 -------- d-sh--w- c:\documents and settings\mark\PrivacIE
2013-01-20 14:23:08 21504 ----a-w- c:\windows\system32\hidserv.dll
2013-01-20 14:23:03 20352 ----a-w- c:\windows\system32\drivers\hidbatt.sys
2013-01-20 14:23:03 10240 ----a-w- c:\windows\system32\drivers\compbatt.sys
2013-01-20 14:23:02 14208 ----a-w- c:\windows\system32\drivers\battc.sys
2013-01-20 14:22:36 32128 ----a-w- c:\windows\system32\drivers\usbccgp.sys
2013-01-20 03:32:17 -------- d-----w- c:\program files\Creative
2013-01-20 03:23:30 -------- d-----w- C:\Dell
2013-01-20 02:22:11 -------- d-----w- c:\documents and settings\mark\local settings\application data\Sun
2013-01-20 02:01:32 -------- d-----w- c:\windows\system32\XPSViewer
2013-01-20 02:01:03 26488 ----a-w- c:\windows\system32\spupdsvc.exe
.
==================== Find3M ====================
.
2013-01-27 13:43:43 90112 ----a-w- c:\windows\DUMP3be0.tmp
2013-01-21 02:06:16 86016 ----a-w- c:\windows\system32\OpenAL32.dll
2013-01-21 02:06:16 409600 ----a-w- c:\windows\system32\wrap_oal.dll
2013-01-20 17:03:08 74248 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-01-20 17:03:08 697864 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-01-20 14:43:28 859552 ----a-w- c:\windows\system32\npDeployJava1.dll
2013-01-20 14:43:28 780192 ----a-w- c:\windows\system32\deployJava1.dll
2012-12-16 12:31:02 290560 ----a-w- c:\windows\system32\atmfd.dll
2012-11-13 11:20:36 1875456 ----a-w- c:\windows\system32\win32k.sys
2012-11-08 17:29:12 1402312 ----a-w- c:\windows\system32\msxml4.dll
2012-11-06 02:00:55 1446912 ----a-w- c:\windows\system32\msxml6.dll
2012-11-02 02:02:42 375296 ----a-w- c:\windows\system32\dpnet.dll
2012-11-01 12:15:50 920064 ----a-w- c:\windows\system32\wininet.dll
2012-11-01 12:15:49 43520 ----a-w- c:\windows\system32\licmgr10.dll
2012-11-01 12:15:49 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2012-10-31 23:39:31 385024 ----a-w- c:\windows\system32\html.iec
.
============= FINISH: 8:16:36.37 ===============
 

mohican_native

Thread Starter
Joined
Jan 29, 2013
Messages
14
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 1/19/2013 7:53:53 PM
System Uptime: 1/29/2013 6:50:40 AM (2 hours ago)
.
Motherboard: Dell Computer Corp. | | 0U2424
Processor: Intel(R) Pentium(R) 4 CPU 3.20GHz | Microprocessor | 3191/800mhz
.
==== Disk Partitions =========================
.
A: is Removable
C: is FIXED (NTFS) - 112 GiB total, 81.257 GiB free.
D: is CDROM ()
E: is CDROM ()
F: is FIXED (NTFS) - 75 GiB total, 51.079 GiB free.
G: is CDROM (CDFS)
H: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP1: 1/19/2013 7:58:51 PM - Installed Microsoft .NET Framework 2.0 Service Pack 2
RP2: 1/19/2013 8:01:05 PM - Installed Windows KB971276-v3.
RP3: 1/19/2013 8:01:11 PM - Printer Driver Microsoft XPS Document Writer Installed
RP4: 1/19/2013 8:01:15 PM - Installed RGB9RAST
RP5: 1/19/2013 8:01:21 PM - Installed Microsoft .NET Framework 3.0 Service Pack 2
RP6: 1/19/2013 8:02:57 PM - Installed Microsoft .NET Framework 3.5 SP1
RP7: 1/19/2013 8:03:32 PM - Installed Microsoft .NET Framework 4 Client Profile
RP8: 1/19/2013 8:06:31 PM - Installed Microsoft .NET Framework 4 Extended
RP9: 1/19/2013 8:27:34 PM - Installed Akamai NetSession Interface
RP10: 1/19/2013 9:24:46 PM - Installed Akamai NetSession Interface
RP11: 1/20/2013 8:43:08 AM - Removed Java(TM) 7 Update 4
RP12: 1/20/2013 10:15:24 AM - Software Distribution Service 3.0
RP13: 1/20/2013 11:09:35 AM - Software Distribution Service 3.0
RP14: 1/20/2013 11:26:33 AM - Installed WD Software Upgrader
RP15: 1/20/2013 11:38:39 AM - Software Distribution Service 3.0
RP16: 1/20/2013 8:07:06 PM - Installed Creative Audio Console
RP17: 1/21/2013 7:35:41 AM - Software Distribution Service 3.0
RP18: 1/21/2013 7:48:03 AM - Removed WD SmartWare
RP19: 1/21/2013 7:49:31 AM - Removed WD Software Upgrader
RP20: 1/22/2013 9:01:25 AM - Software Distribution Service 3.0
RP21: 1/23/2013 9:00:16 AM - Software Distribution Service 3.0
RP22: 1/23/2013 10:21:07 AM - Installed Nero 7 Essentials
RP23: 1/24/2013 11:36:14 AM - System Checkpoint
RP24: 1/25/2013 1:33:32 PM - System Checkpoint
RP25: 1/26/2013 1:34:26 PM - System Checkpoint
RP26: 1/27/2013 7:01:41 PM - System Checkpoint
RP27: 1/28/2013 10:45:28 AM - Software Distribution Service 3.0
RP28: 1/28/2013 8:19:42 PM - Software Distribution Service 3.0
RP29: 1/28/2013 9:08:42 PM - Removed Java 7 Update 11
.
==== Installed Programs ======================
.
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Shockwave Player 11.6
Age of Mythology
Age of Mythology - The Titans Expansion
µTorrent
BCM V.92 56K Modem
Creative Audio Console
Hotfix for Windows XP (KB2779562)
Hotfix for Windows XP (KB971276-v3)
InterActual Player
LightScribe System Software 1.10.19.1
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6225
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Mozilla Firefox 18.0.1 (x86 en-US)
Mozilla Maintenance Service
MSXML 4.0 SP3 Parser (KB2758694)
MSXML4 Parser
Nero 7 Essentials
neroxml
NVIDIA Windows 2000/XP Display Drivers
Security Update for Windows Internet Explorer 8 (KB2761465)
Security Update for Windows Internet Explorer 8 (KB2799329)
Security Update for Windows XP (KB2655992)
Security Update for Windows XP (KB2659262)
Security Update for Windows XP (KB2676562)
Security Update for Windows XP (KB2686509)
Security Update for Windows XP (KB2691442)
Security Update for Windows XP (KB2698365)
Security Update for Windows XP (KB2705219-v2)
Security Update for Windows XP (KB2712808)
Security Update for Windows XP (KB2719985)
Security Update for Windows XP (KB2723135-v2)
Security Update for Windows XP (KB2724197)
Security Update for Windows XP (KB2727528)
Security Update for Windows XP (KB2753842-v2)
Security Update for Windows XP (KB2757638)
Security Update for Windows XP (KB2758857)
Security Update for Windows XP (KB2770660)
Security Update for Windows XP (KB2779030)
swMSM
Update for Windows XP (KB2661254-v2)
Update for Windows XP (KB2736233)
Update for Windows XP (KB2749655)
VLC media player 2.0.5
WebFldrs XP
WinRAR 4.11 (32-bit)
.
==== Event Viewer Messages From Past Week ========
.
1/28/2013 8:46:58 PM, error: System Error [1003] - Error code 00000024, parameter1 001902fe, parameter2 af05640c, parameter3 af056108, parameter4 80570226.
1/27/2013 8:16:06 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Windows Installer service to connect.
1/27/2013 8:16:06 AM, error: Service Control Manager [7000] - The Windows Installer service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
1/27/2013 8:16:06 AM, error: DCOM [10005] - DCOM got error "%1053" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046}
1/22/2013 10:26:58 AM, error: Cdrom [11] - The driver detected a controller error on \Device\CdRom0.
.
==== End Of File ===========================
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
120,210
Please run the MGA Diagnostic Tool and post back the report it creates:
  • Download MGADiag to your desktop.
  • Double-click on MGADiag.exe to launch the program
  • Click "Continue"
  • Ensure that the "Windows" tab is selected (it should be by default).
  • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.
  • Paste the MGA Diagnostic Report back here in your next reply.


Also please do this:

Please download WVCheck and save it to your desktop.

  • Double click WVCheck.exe to run it. (If you downloaded the zipped version you will need to extract it first.)
  • As indicated by the prompt, this program can take a while depending on your hard drive space.
  • Once the program is done, copy the contents of the notepad file as a reply.
 

mohican_native

Thread Starter
Joined
Jan 29, 2013
Messages
14
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: N/A
Windows Product Key: *****-*****-M6PX2-V96BF-8CKBJ
Windows Product Key Hash: n3MqC4LOVOQQgQUf4VrjJV6OaXI=
Windows Product ID: 55274-640-5536995-23312
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {7B52E0E7-18B4-4D5F-9D35-A8B32CFBF19D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A
Version: N/A

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7B52E0E7-18B4-4D5F-9D35-A8B32CFBF19D}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8CKBJ</PKey><PID>55274-640-5536995-23312</PID><PIDType>1</PIDType><SID>S-1-5-21-583907252-1897051121-1606980848</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension XPS Gen 2 </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20031020000000.000000+000</Date></BIOS><HWID>D27E366F01848073</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>1</stat><msppid></msppid><name>lil-fella</name><model>Student Edition Corporate</model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Licensing Data-->
N/A

Windows Activation Technologies-->
N/A

HWID Data-->
N/A

OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1B1C4:Dell Inc|1B1C4:Microsoft Corporation
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

OEM Activation 2.0 Data-->
N/A
 

mohican_native

Thread Starter
Joined
Jan 29, 2013
Messages
14
Windows Validation Check
Version: 1.9.12.5
Log Created On: 1350_29-01-2013
-----------------------

Windows Information
-----------------------
Windows Version: Windows XP Service Pack 3
Windows Mode: Normal
Systemroot Path: C:\WINDOWS

WVCheck's Auto Update Check
-----------------------
Auto-Update Option: Download updates and install them automatically.
-----------------------
Last Success Time for Update Detection: 2013-01-29 12:52:36
Last Success Time for Update Download: 2013-01-29 02:20:53
Last Success Time for Update Installation: 2013-01-29 02:20:20


WVCheck's Registry Check Check
-----------------------
Antiwpa: Not Found
-----------------------
Chew7Hale: Not Found
-----------------------


WVCheck's File Dump
-----------------------
WVCheck found no known bad files.


WVCheck's Dir Dump
-----------------------
WVCheck found no known bad directories.


WVCheck's Missing File Check
-----------------------
WVCheck found no missing Windows files.


WVCheck's HOSTS File Check
-----------------------
WVCheck found no bad lines in the hosts file.


WVCheck's MD5 Check
EXPERIMENTAL!!
-----------------------
user32.dll - b26b135ff1b9f60c9388b4a7d16f600b


-------- End of File, program close at 1350_29-01-2013 --------
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
120,210
Unfortunately, the operating system is not genuine. It's a volume license that is not sold to home users and also the key is highly published on the Internet.

Did it come preinstalled on the computer? If so, where did you get the computer?

If not, where did you get the operating system?
 

mohican_native

Thread Starter
Joined
Jan 29, 2013
Messages
14
I got this off a web for $75.00 it was suppose to have no RAM so I bought 2 gigs from best buy installed them opened the dvd and there was a cd with windows xp on. it looked liked it was installed already, hard drive is 120 but only have 111 gig available so what do I do now please Help
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
120,210
So you didn't have to load Windows, it was already functioning?

Were you provided with another key to activate the operating system with?
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top