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Solved: Computer not detecting printer

Discussion in 'Hardware' started by lpas, Feb 13, 2005.

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  1. lpas

    lpas Thread Starter

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    A few days ago, our HP Deskjet 6122 suddenly stopped communicating with our computer and refused to print from any program. After re-booting and trying a few other quick fixes with no success, I assumed something must have been corrupted, uninstalled the printer (including all traces of HP software) and used the CD that came with it to try a clean reinstall. Unfortunately, now I can't reinstall the drivers because the computer isn't detecting the printer, which is both plugged in and turned ON at the time. Tried again with new drivers downloaded from HP, but this was also a no go. Have rebooted/plugged and unplugged the printer cable hook-up multiple times. Also did an uninstall/reinstall of LPT1. Unfortunately, I can't test the printer with a different computer since we only have one and I can't try a different printer cable unless we go buy a new one (which I'm hesitant to do except as a last resort). Am at a loss for how to proceed--about to tear my hair out. Can anyone *please* help??

    Computer is a 3-week old Dimension 4700 running XP Pro, SP2. Printer is on a parallel connection and worked just fine w/ the new computer before suddenly becoming non-responsive 2 days ago.

    thanks
     
  2. kiwiguy

    kiwiguy

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    Without testing the printer on another PC, or another printer on yours, all you can do is run a printer self-test.

    Check the manual, but usually it involves a certain button press at power on, and does not rely on the PC at all to test that actual hardware. Will not test the port or cable though.

    It is possible that the printer is dead, but this would prove something anyway.
     
  3. Conrad747

    Conrad747

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    adding to kiwi's post, check the cables by removing and reconnecting. if you can also try to use another cable.
     
  4. vanillag1rl

    vanillag1rl

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    Its on parralle?
    Did it not come with a USB?

    You can get a printer USB cable at like office max
    they are not that much problye like 10 dollars. try that.
    I think you gotta install the software first (the cd that came with it)
    then plug in the usb.
     
  5. lpas

    lpas Thread Starter

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    OK. Figured out how to print a test page directly from the printer and that worked just fine--so the printer isn't dead (thank goodness).

    Have removed and reconnected the parallel cable multiple times and it doesn't seem to make a diffference.

    Unfortunately, we don't have a spare USB cable. Guess I have no other choice but to go buy one and try it. Will report back. In the meantime, I'm open to any other suggestions. Feeling very frustrated.

    Thanks very much.
     
  6. vanillag1rl

    vanillag1rl

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    If the test page works. then it should work.

    Goto control panel, then goto printers and faxes, make sure your printer is listed, if not, delete whats there and add yours in the :
    under printer task, you can Add a printer.
     
  7. lpas

    lpas Thread Starter

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    vanillag1rl--thanks for the help but I think you may have misunderstood my last post. I can only print a test page by using the buttons on the printer. There is still no interface between my computer and the printer. There is no printer listed under "Printers and Faxes" and I can't add one because the computer isn't detecting any new hardware.
     
  8. vanillag1rl

    vanillag1rl

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    Oh ok, thought you told it from your settings on your computer
     
  9. vanillag1rl

    vanillag1rl

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  10. lpas

    lpas Thread Starter

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    Update: Purchased a USB printer cable, plugged it in, and it worked immediately. Not sure if the original problem was with my parallel cable or the port, but at least it's now working.

    Thanks to all those who offered assistance.
     
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